Board of Elections Voter Registration Specialist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Board of Elections Voter Registration Specialist

Market Range:

MR13

Approved Date:

2/12/2021 1:11:14 PM

FLSA:

Non-Exempt

EEO Code:

PARAPROFESSIONALS

Career Level:

C1

Career Level Description:

Core Services Level 1

Job Code:

100070

Job Family:

Board of Elections

Sub Family:

Elections

Primary Purpose

Provide superior customer service to Wake County residence by telephone and in person; issuing forms, applications, and informing customers of online resources. Respond to and resolve customer inquiries through research; informing candidates, elected officials, and the general public of the federal and state election laws. Ensure voter registration database is complete and accurate. Process voter registration applications, cancellations, and absentee ballot requests. Keying updates provided on federal and state forms. Help front desk staff in daily office procedures providing accurate information to the public. Order and print reports for customers. Aid in mailroom processes; sorting, collecting, and distributing mail. Process information request. Organize voter outreach events and MAT (multipartisan assistance teams) visits.

•

Ensure voter registration database is complete and accurate. Process voter registration applications, cancellations, and absentee ballot requests. Keying updates provided on federal and state forms. Process information request. Work in databases and spreadsheets daily. Collaborate with team members to gain knowledge of work processes. Analyze and verify potential voters' applications to make certain information correlates with General Statues; prior to processing their applications. Verify processing of registrations is completed in a timely and accurate manner. Help with the maintenance of the voter registration and absentee by mail handbooks.

1

75%

•

Provide superior customer service to Wake County residence by telephone and in person; issuing forms, applications, and informing customers of online resources. Respond to and resolve customer inquiries through research; informing candidates, elected officials, and the general public of the federal and state election laws. Help front desk staff in daily office procedures providing accurate information to the public. Order and print reports for customers.

2

15%

•

Aid in mailroom processes; sorting, collecting, scanning and distributing mail. Help with the maintenance of the mailroom handbook.

3

10%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Participates in board meetings and recounts.

•

Aid with post election processes and audits.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

C1

Career Level Description:

Core Services Level 1

•

Works to deliver day-to-day objectives with some impact on achievement of the Work Group results.

•

Work follows defined standard procedures and consists of tasks that are routine.

•

Work is closely supervised.

•

Responsible for checking data and information when minor changes may be required based on review.

•

Follows a well-established and familiar set of activities and/or processes to derive a solution.

•

Communicates within and outside the immediate team to obtain and provide basic information.

•

N/A – Jobs at this level are focused on self-development.

•

Requires limited job knowledge of systems and procedures. Follows basic work routines and standards.

Qualifications

•

High School Diploma or GED

•

Two years of job-related experience

•

Equivalent education and experience are accepted

•

Associate's Degree

•

1 Year

Working in a county elections office

Or

•

1 Year

Working in a customer service role

•

NP - Notary Public

Within 1 Year

•

Must be proficient in Microsoft Office Word, Excel, and Outlook

•

Punctual with good attendance

•

Ability to handle confidential matters with discretion

•

Strong attention to detail and well organized

•

General clerical work such as filing, data entry and record keeping

•

Good Interpersonal skills and team orientation

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Enforcing Laws, Rules & Regulations

Enforces governmental laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable.

Time Management

Manages own time, priorities, and resources to achieve goals. Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Strategic Vision

Sees the big, long-range picture and leads others accordingly.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply routine verbal and/or written instructions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X