Board of Elections Service Coordinator

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Board of Elections Service Coordinator

Market Range:

MR15

Approved Date:

8/1/2025 11:37:56 AM

FLSA:

Non-Exempt

EEO Code:

PARAPROFESSIONALS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100066

Job Family:

BE - Board of Elections

Sub Family:

GENOP - General Operations

Primary Purpose

Deliver professional and administrative support to ensure free, fair, and efficiently managed election services for Wake County residents. Support the leadership and coordination of daily operations for the Voter Registration and Absentee Team, providing guidance and oversight to clerical staff to promote high performance, accuracy, and exceptional public service.

•

Partner with leadership to ensure all voter services are provided in accordance with state and federal regulations. Coordinate the daily operations of clerical staff on the Voter Registration and/or Absentee Team to ensure the incoming work is processed daily without any backlog. Monitor workflows and implement solutions to enhance team efficiency.  Prepare spreadsheets/reports to track work production. Coordinate team efforts to process voter registration applications, cancellations, and absentee ballot requests. Lead coordination between the Voter Registration and Absentee Teams to streamline voter services. Coordinate priorities and timelines in collaboration with the Voter Services Manager to strategically assign staff, ensure timely task completion, and evaluate operational needs. Understand all federal and state election laws and directives to accurately develop and produce updated documents and procedures. Develop and provide adequate resources for staff to assist in their daily job functions. Coordinate mailroom processes to include, sorting, collecting, scanning and distributing mail.

1

70%

•

Deliver exceptional customer service to Wake County residents via telephone, email, and in-person interactions by issuing forms and applications, providing guidance on online resources, and resolving inquiries with professionalism and accuracy. Conduct thorough research to address questions from candidates, elected officials, and the general public regarding federal and state election laws. Proactively de-escalate complex situations by listening, clarifying misunderstandings, and offering clear solutions. Generate and provide requested reports, and create public-facing materials—including flyers, posters, and other printed documents—to inform and educate the community about available voter services.

2

15%

•

Regularly participate in Board of Elections meetings to present leadership with accurate and timely reports on voter services, including metrics related to voter registration, absentee ballot processing, and voter challenges. In partnership with the Voter Services Manager, oversee the assignment of sufficient staff to support the processing of approved absentee ballots and implement procedures for ballot reconciliation to ensure transparency and accountability during board presentations.

3

10%

•

Election Support: Help with various election and post election tasks including voter history and provisionals.

4

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Associate's degree

•

Two years of experience in a business environment

•

Notary Public

•

Valid Driver's License and "safe" driving record

•

Equivalent education and experience are accepted

•

Bachelor's Degree

•

2 Years

Working in a County Elections Office

And

•

2 Years

Working in a Customer Service Role

•

Exceptional oral/public speaking and written communication skills

•

Proficiency with Microsoft Word, Excel, Publisher and PowerPoint

•

Ability to handle confidential matters with discretion

•

Supervision skills with ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor

•

Considerable knowledge of the program area

•

Ability to manage and lead special projects

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Strategic Vision

Sees the big, long-range picture and leads others accordingly.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply routine verbal and/or written instructions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X