Board of Elections Training Specialist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Board of Elections Training Specialist

Market Range:

MR15

Approved Date:

1/20/2021 12:12:18 PM

FLSA:

Non-Exempt

EEO Code:

PARAPROFESSIONALS

Career Level:

C4

Career Level Description:

Core Services Level 4

Job Code:

100069

Job Family:

Board of Elections

Sub Family:

Training

Primary Purpose

Oversees the daily operation of the training program for the department. Develops training materials, including manuals, workbooks, training videos and online training modules to facilitate comprehensive training for all appointed Election Day Officials. Drafts calendar for training and manages on-line scheduling tool for officials. Recruits, interviews, hires, and manages training assistants and additional trainers as needed. Improves skills through material design, interactive web-based training, and in-person instructor-led courses. Works to improve the quality and type of training to improve the processes on Election Day. Implements all federal and state election laws and directives in training. Establishes and maintains training records. Prepares calculations of training expenses for budget development. Communicates with officials regarding requirements for training, manage various administrative processes, develop forms, and conduct post-training evaluations.    

•

Assess needs and requirements and develop training materials and course content to train all Wake County Precinct Officials. Understands all federal and state election laws and directives to properly prepare new procedures as necessary for the training materials. Coordinates and delivers numerous courses specific to Official’s experience and assignments.  Develops class schedules based on current staffing requirements. Produces and develops all necessary training materials. Coordinates with vendors to deliver all necessary training supplies. Oversees set-up of training materials: laptops, posters, functional mock polling place, and various other training stations. Conducts post-election evaluation and review of efficiency and accuracy of staff processing voters. Conducts post-election assessments, provide one-on-one continuing education as needed, and conduct a needs assessment for continuous improvement. Directs and provides feedback for any additional trainers and training assistants. Creates, directs, supervises, and participates in training exercises. Conducts all in-person and web-based training sessions. Researches the latest training theory and methods to keep in-person and web-based training up to date.

1

70%

•

Administration of Learning Management System (LMS): Manages course and session creation, uploads users and user groups, researches, and resolves LMS functionality issues. Keeps record of course completion in LMS and official database. Trains staff on use of LMS.

2

20%

•

Responsible for inventory of training supplies; keeps an updated spreadsheet of current inventory that includes the cost of items, quantity on hand, needed quantity, and location. Coordinates requests from other divisions of the additional training equipment needed (laptops with training programs, DS200 scanners, etc.) Researches new training products. Prepares needs assessment of training supplies for budget preparation.

3

5%

•

Manages administrative post-election processes including provisionals and precinct bag reconciliation. Prepares necessary documents for completing the tasks.

4

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Oversees pollbook production for accuracy and timeliness in completion and delivery.

•

Develops recruiting materials, communications, newsletters, and website updates to keep up to date on most current information.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

C4

Career Level Description:

Core Services Level 4

•

Works to complete tasks and achieve operational targets that impact the performance of the Work Group.

•

May require leading, delegating, and reviewing the work of other employees.

•

Responsible for making adjustments or recommending enhancements to systems or processes to solve problems or improve effectiveness of the Work Group.

•

Expected to independently propose solutions to problems for supervisor or manager review.

•

Communicates within and outside Work Group to obtain or provide information for matters of moderate importance.  Explains practices and policies to reach agreement.

•

May act as a team lead and assistant to the supervisor/manager. May delegate tasks to other team members and be responsible for the review of work product.

•

Does not have formal management responsibilities (e.g., performance management, disciplining, etc.), but may provide input to leadership in Work Group.

•

Requires advanced knowledge within a specific discipline typically gained through extensive work experience, technical training, and/or advanced education.

Qualifications

•

Bachelor's degree

•

Two years of experience in training

•

Equivalent education and experience are accepted

•

2 Years

Working in a Customer Service Role

•

NP - Notary Public

Within 1 Year

•

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

•

Considerable knowledge of the program area

•

Advanced technical skills with prior experience implementing complex appraisal software platforms

•

Strong attention to detail

•

Ability to develop and administer a training evaluation program and make recommendations for change or improvement

•

Must be proficient in Microsoft Excel, Word, Outlook, and PowerPoint.

•

Must possess strong communication, presentation, and writing skills. 

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Enforcing Laws, Rules & Regulations

Enforces governmental laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Strategic Vision

Sees the big, long-range picture and leads others accordingly.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply routine verbal and/or written instructions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X