Department Communications Consultant

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Department Communications Consultant

Market Range:

MR17

Approved Date:

11/28/2023 3:04:11 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P2

Career Level Description:

Professional Level 2

Job Code:

100188

Job Family:

Communications

Sub Family:

Internal Communications

Primary Purpose

The primary purpose of the Department Communications Consultant is to provide excellent communications and creative support to department/divisions and develop strategic communications plans for internal audiences. Develops, maintains, and improves processes for managing content from all five divisions. Supports executive leaders and programs by creating and updating content, assets, and templates that reflect the professionalism, voice and tone of the agency. Serves as the primary technical and creative consultant responsible for maintaining an external web presence that promotes Human Services' programs and internal communications channels that keep employees informed and engaged.

•

Develops and maintains a robust intranet site and other communication channels that supports employee engagement and internal communication with all staff in the department.

1

35%

•

Applies knowledge of content management and web authoring tools to maintain a comprehensive content calendar that promotes service integration and maintains the quality of content on the Wake County website.

2

30%

•

Coaches and supports division representatives responsible for updating content.

3

20%

•

Designs templates, reports and other written materials for use with internal and external audiences.

4

10%

•

Follows Wake County Communications and IT standards, policies and procedures. Enhances personal proficiency and knowledge of county information systems and technology. Stays current with Communications and IT industry trends and explores ways to effectively apply new technologies and strategies to the work of Wake County government..

5

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P2

Career Level Description:

Professional Level 2

•

Works independently on projects/assignments that impact Work Group results.

•

Work is generally supervised and involves periodic process checks.

•

Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of the Work Group.

•

Typically communicates within or outside the Work Group to provide information requiring some explanation or interpretation to reach agreement.

•

May provide guidance and assistance to entry level professionals or support staff.

•

Requires practical knowledge of the Work Group typically obtained through advanced education combined with experience.

Qualifications

•

Bachelor's degree in Journalism, Communications or related field

•

Two years of experience in journalism or public relations

•

Equivalent education and experience are accepted

•

2 Years

Developing multimedia content and utilizing a  content management system to maintain a website.

•

Advanced critical thinking and project management skills with ability to multi-task and prioritize

•

Ability to accurately and thoroughly complete tasks with attention to detail

•

Aptitude to interact with all levels of the organization

•

Demonstrated ability to utilize content management systems.

•

Ability to analyze situations, navigate ambiguity, and offer informed recommendations and guidance to resolve problems

•

Ability to think creatively and strategically to identify opportunities and maximize resources

•

Ability to work independently as well as part of a team

•

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Sharepoint, PowerPoint)

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Innovation

Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services.

Organizational Understanding

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Technology Management

Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

Influence

Asserts own ideas and persuades others, gaining support and commitment from others; mobilizes people to take action, using creative approaches to motivate others to meet organizational goals.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X