Social & Economic Vitality Program Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Social & Economic Vitality Program Manager

Market Range:

MR19

Approved Date:

7/15/2022 1:28:04 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100689

Job Family:

Economic Development

Sub Family:

Community Development

Primary Purpose

Manages and facilitates community-based transformation efforts to attain priority outcomes related to employment, health, education and upward mobility for low wealth families in Wake County.  Engages community partners and aligns efforts across multiple sectors in order to develop shared outcomes, establishes a strategic action plan to guide county staff and resource investment, and inspires collective action by strategic partners.  

•

Develops a strategy that ensures coordination of resources in vulnerable communities to increase access and utilization and to build the community's capacity to respond to critical needs.

1

20%

•

Recommends strategies, measures and actions in alignment with Health and Human Services Department service integration initiatives. Provides guidance to align cross-sector teams and ensures measurement and reporting of collective results.

2

15%

•

Collaborates to establish, update and align resources with strategic framework for action aimed at achieving measurable results.

3

10%

•

Establishes a team and provides direct supervision to Wake County staff and full time volunteers to support Social and Economic Vitality efforts in Wake County.  Provides oversight and direction for internal operations of the Social and Economic Vitality program. Supports staff and ensures an inclusive work environment.

4

10%

•

Establishes business processes and protocols for the Social & Economic Vitality work unit to include establishing measures, tracking data and reporting outcomes to Health and Human Services Department leadership.

5

10%

•

Based upon Health and Human Services Department priorities, takes ownership and represents Health and Human Services leadership utilizing a collective impact framework when working with community organizations.

6

10%

•

Establishes and maintains effective relationships with high-level strategic partnerships with Health and Human Services divisional leadership, mission-service organizations and community leaders.

7

10%

•

Serves as liaison, both internally and externally as directed by the Health and Human Services Operations Director.

8

5%

•

Interprets and explains data, policies, rules, regulations to organizations, government and corporate officials and individuals.

9

5%

•

Prepares and presents reports concerning activities, expenses, budgets, government status and rulings.

10

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Bachelor's degree

•

Four years of job-related experience

•

Equivalent education and experience are accepted

•

Master's Degree

Public Administration, Human Services, Education or related field.

•

3 Years

Providing leadership and facilitating community collaborative in a diverse/cross-sector setting.

And

•

2 Years

Working with elected officials, policy-makers, senior management and grassroots leaders in a highly visible role.

And

•

3 Years

Developing collective action efforts supporting community transformation including shared measurement systems to ensure accountability. 

And

•

Excellent communications (both written and verbal) and interpersonal skills.

•

Strong formal presentation skills.

•

Identifies complex problems and reviews related information to develop and evaluate options and implement solutions.

•

Establishes strong working relationships with key partners in the community. 

•

Being aware of others' reactions and understanding why they react as they do.

•

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

•

Understanding the implications of new information for both current and future problem-solving and decision-making.

•

Motivating, developing, and directing people as they work, identifying the best people for the job.

•

Thorough knowledge of Departmental rules, regulations and organizational culture.

•

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Analysis

Examines data to grasp issues, draw conclusions, and solve problems.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Cooperative Leadership

Promotes and generates cooperation among one's peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that gets results.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Fiscal Accountability

Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions. Understands the organization's financial processes.  Prepares, justifies, and administers the program or project budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities. 

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X