Animal Control Officer

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Animal Control Officer

Market Range:

MR14

Approved Date:

1/21/2021 1:24:27 PM

FLSA:

Non-Exempt

EEO Code:

PROTECTIVE SERVICE WORKERS

Career Level:

C4

Career Level Description:

Core Services Level 4

Job Code:

100032

Job Family:

Environmental Services

Sub Family:

Animal Services

Primary Purpose

Protects citizens and other animals by capturing, transporting, or receiving animals. Removes animals from inhumane or distressing conditions. Arranges for sick or injured animal treatment. Explains laws to animal owners to promote compliance. Investigates complaints and responds to rabies concerns. 

•

Responds to animal control complaints during standard and on-call hours. Communicates with the public about animal welfare and animal control laws and regulations. Issues warnings or citations in connection with animal-related offenses. Investigates complaints regarding animal bites, possible rabies exposure, animal neglect or cruelty. Follows up on complaints appearing to require prosecution or ongoing observation.

1

70%

•

Follows up on open calls, writes timely reports of all animal control calls for service including detailed description of events, people and animal findings and outcomes. Documents and photographs attachments for reports as needed.

2

20%

•

Ensures compliance with all safety, animal welfare and animal control standards are met based on all assigned trainings and certifications. Maintains all animal control equipment, inventory and vehicles.

3

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

C4

Career Level Description:

Core Services Level 4

•

Works to complete tasks and achieve operational targets that impact the performance of the Work Group.

•

May require leading, delegating, and reviewing the work of other employees.

•

Responsible for making adjustments or recommending enhancements to systems or processes to solve problems or improve effectiveness of the Work Group.

•

Expected to independently propose solutions to problems for supervisor or manager review.

•

Communicates within and outside Work Group to obtain or provide information for matters of moderate importance.  Explains practices and policies to reach agreement.

•

May act as a team lead and assistant to the supervisor/manager. May delegate tasks to other team members and be responsible for the review of work product.

•

Does not have formal management responsibilities (e.g., performance management, disciplining, etc.), but may provide input to leadership in Work Group.

•

Requires advanced knowledge within a specific discipline typically gained through extensive work experience, technical training, and/or advanced education.

Qualifications

•

High school diploma or GED

•

One year of experience in animal control or veterinary-related work

•

Valid Driver's License and "safe" driving record

•

Certified Euthanasia Technician (CET)  - must pass test/exam within 6 months of employment

•

Certified Rabies Vaccinator (CRV) - must pass test/exam within 6 months of employment

•

Additional licensing requirements may be needed dependent on position

•

Equivalent education and experience are accepted

•

Bachelor's Degree

Criminal Justice, Animal Husbandry or related field

•

2 Years

Animal Control experience

•

NACAL1 - National Animal Care & Control Assoc Level 1 Training

Upon Hire

Or

•

NACAL2 - National Animal Care & Control Assoc Level 2 Training

Upon Hire

Or

•

CI - Chemical Immobilization

Upon Hire

•

Excellent communication skills to handle frequent citizen contact. Ability to exercise solid judgment, decision making around animal care, protection and achieving live outcomes. Ability to accurately articulate procedures, processes, and regulations to employees and patrons. Ability to handle irate or distressed patrons in a calming manner.

•

Knowledge of North Carolina and Wake County animal related and public health laws, legal codes, court procedures and governmental regulations.

•

Excellent written and verbal communications skills. 

•

Ability to actively look for ways to help people.

•

Ability to monitor/assess the performance of yourself to make improvements and achieve organizational goals.

•

Proficient in the use of Microsoft Office, with emphasis on Word and Outlook.

•

Familiarity with the care and humane handling of shelter animals and wildlife, including dogs, cats, little critters, farm animals, raccoons, foxes and bats.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Enforcing Laws, Rules & Regulations

Enforces governmental laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Safety

Adheres to all workplace and trade safety laws, regulations, standards, and practices.

Time Management

Manages own time, priorities, and resources to achieve goals. Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

All Others

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

High Stress Situations

X

Dangerous Situations

X

Emergency Situations

X

Incarcerated Individuals

X

Combative Individuals

X

Animals

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply non-routine verbal and/or written instructions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X

Extreme Darkness

X

Extreme Brightness

X

Radiation

X

Chemicals/Hazardous Waste

X

Gases/Gas Leaks

X

Electrical Hazards

X

Acidid or Harsh Substances

X

Infectious Bacteria/Viruses

X

Infectious Diseases

X

Blood-Borne Pathogens

X

Fumes/Airborne Particles

X

Allergens (variety)

X

Confined Spaces

X

High or Precarious Places

X

Ladders/Step Stools

X

Moving Mechanical Parts

X

Operating Vehicle

X

Operating Light Equipment

X

Operating Heavy Equipment

X