Animal Control Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Animal Control Supervisor

Market Range:

MR16

Approved Date:

1/21/2021 1:36:18 PM

FLSA:

Non-Exempt

EEO Code:

ADMINISTRATIVE SUPPORT

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100033

Job Family:

Environmental Services

Sub Family:

Animal Services

Primary Purpose

Supervises and coordinates activities of Animal Control Officers and the Animal Control Program. Develops, updates and implements ongoing trainings and policies and procedures.

•

Directs the Animal Control Officers engaged in enforcing County, State and local Animal Control laws. Monitors daily activities of officers, reviews citations issued for accuracy, approves the issuance of warrants, advises officers on appropriate actions to take during escalated calls, responds to citizen complaints and ensures all program activities are in compliance with County, State and local Animal Control laws.

1

60%

•

Develops, revises and updates internal policies and procedures for Wake County Animal Control Officers to ensure compliance with all County, State and local Animal Control laws. Ensures improved performance and service to citizen and that appropriate measures are taken to ensure the safety of officers and the public. Manages delivery of high quality customer service.

2

25%

•

Hires, trains, supports and supervises assigned team members. Conducts routine staff evaluations along with feedback to include necessary corrective actions.

3

15%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Answers inquiries from the public concerning animal control operations.

•

Performs Animal Control Officer duties when needed to assist in field operations.

•

Collaborates services with other local Animal Control Units.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

High school diploma or GED

•

Three years of experience in animal control

•

Valid Driver's License and "safe" driving record

•

Certified Euthanasia Technician (CET)  - must pass test/exam within 6 months of employment

•

Certified Rabies Vaccinator (CRV) - must pass test/exam within 6 months of employment

•

Additional licensing requirements may be needed dependent on position

•

Equivalent education and experience are accepted

•

Bachelor's Degree

Criminal Justice, Business Administration, Public Administration or related field

•

2 Years

Supervisory experience

•

NACAL1 - National Animal Care & Control Assoc Level 1 Training

•

NACAL2 - National Animal Care & Control Assoc Level 2 Training

•

CI - Chemical Immobilization

•

Knowledge of North Carolina and Wake County animal related and public health laws, legal codes, court procedures and government regulations.

•

Excellent communication skills to handle frequent citizen contact. Ability to exercise solid judgment, decision making around animal care, protection and achieving live outcomes. Ability to accurately articulate procedures, processes, and regulations to employees and patrons. Ability to handle irate or distressed patrons in a calming manner.

•

Ability to actively look for ways to help people.

•

Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to select and use training/instructional methods and procedures appropriate for the situation when teaching new things.

•

Ability to monitor/assess the performance of yourself, other individuals, or organizations to make improvements or take corrective action.

•

Excellent written and verbal communications skills. 

•

Proficient in the use of Microsoft Office, with emphasis on Word, Excel, PowerPoint and Outlook.

•

Familiarity with the care and humane handling of shelter animals and wildlife, including dogs, cats, little critters, farm animals, raccoons, foxes and bats.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Enforcing Laws, Rules & Regulations

Enforces governmental laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Conflict Management

Brings substantial conflicts and disagreements into the open and attempts to manage them collaboratively, building consensus, keeping the best interests of the organization in mind, not only one's own interest.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

All Others

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

High Stress Situations

X

Dangerous Situations

X

Emergency Situations

X

Incarcerated Individuals

X

Combative Individuals

X

Animals

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply non-routine verbal and/or written instructions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X

Extreme Darkness

X

Extreme Brightness

X

Radiation

X

Chemicals/Hazardous Waste

X

Gases/Gas Leaks

X

Electrical Hazards

X

Acidid or Harsh Substances

X

Infectious Bacteria/Viruses

X

Infectious Diseases

X

Blood-Borne Pathogens

X

Fumes/Airborne Particles

X

Allergens (variety)

X

Confined Spaces

X

High or Precarious Places

X

Ladders/Step Stools

X

Moving Mechanical Parts

X

Operating Vehicle

X

Operating Light Equipment

X

Operating Heavy Equipment

X