Deputy Director of General Services Administration

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Deputy Director of General Services Administration

Market Range:

MR23

Approved Date:

3/8/2024 12:28:57 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M5

Career Level Description:

Management Level 5

Job Code:

100211

Job Family:

Facilities and Fleet Management

Sub Family:

Facilities Administration

Primary Purpose

Provides leadership and expertise to one or more operating divisions consisting of Physical Plant, Facility and Field Services, Business Administration, Safety and Security, and Fleet Operations. Concentrates on business process improvements, project management, data and analytics and fiscal responsibilities in the areas of business management, operations, maintenance and engineering. Provides oversight of operating and capital budgets that are delegated to the operating divisions and administration. Serves as the departmental lead in the absence of the department head and administers core businesses which includes facilities management, fleet management, criminal justice support, and safety and security.

•

Supports the functions and daily activities of GSA services through project management, administrative oversight and team leadership. Encourages innovation and  critical thinking. Manages department's operating and capital budget.

1

35%

•

Serves a critical role in one of the following functions:

A) Provides criminal justice planning and forecasting to support the County and 10th Judicial District. Manages related programs, operations, data, and systems.

B) Evaluates and recommends processes, products and implementations to improve energy efficiencies and sustainability initiatives.

3

20%

•

Develops and refines the GSA Core Business Plan, Corporate Plans, cost allocation, and customer service through business process analysis, technology, and business administration.

2

15%

•

Works with countywide representatives to ensure that coordination occurs between departmental data systems and corporate data systems. Plans and implements core building control life cycle upgrades.

4

15%

•

Supervises assigned staff by coaching, providing direction for employees, approving time sheets, and conducting performance reviews.

5

10%

•

Collaborates with multiple and widely diversified county, municipal, state, federal, and private groups and serves on various committees.

6

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Responds to adverse weather events and emergency response operations as required for essential employees.  Oversees clean up and restore county properties after damage due to natural events, civil protests, or other unplanned events.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M5

Career Level Description:

Management Level 5

•

Directs multiple Divisions within a Department and/or manages a complex business oversight program with significant County-wide impact. Creates strategies for Divisions and has significant influence on overall Department budget.

•

Responsible for identifying and directing implementation of changes to processes, systems or standards to enhance improvement of Department(s).

•

Communicates within and outside the Department(s). Has significant influence with regard to the County or Department's practices and approaches.

•

Achieves goals through Division heads and/or Directors in areas of responsibility. Serves as an extension of the Department Head by holding other teams accountable for delivery.

•

Creates staffing plans for Department. Has hiring, firing, promotion and reward authority for direct reports.

•

Requires advanced management and leadership knowledge to oversee diverse programs. Has master-level knowledge and skills within a specific technical or professional discipline with strong understanding of other areas within the Department or across the County.

Qualifications

•

Bachelor's degree in Public Administration, Business Administration or related field

•

Seven years of experience in facilities or construction management including at least three years of supervisory experience

•

Equivalent education and experience are accepted

•

Master's Degree

Public Administration, Facility Management, Business Administration, Accounting/Budgeting

Or

•

Bachelor's Degree

Engineering (mechanical, civil, structural)

•

NCPE - North Carolina Professional Engineer

Engineer PE

Upon Hire

Or

•

Project Management

Within 1 Year

•

Strong interpersonal and oral/written communication skills.

•

Knowledge of the practical application of engineering science and technology including applying principles, techniques and procedures to civil and exterior structures and related equipment. Familiarity with developing and managing capital and operating budgets, public sector accounting and fiscal management.

•

Ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy.

•

Superior customer service skills, integrity, and commitment to collaboration and forward-thinking efficiency.

•

Excellent problem solving, organizational, prioritization and decision making skills.

•

Supervisory skills with the ability to see the big, long-range picture and lead others accordingly. Ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor.

•

Advanced critical thinking and project management skills with the ability to multi-task and prioritize.

•

Ability to exercise independent and sound judgment in performing the duties of the position.

•

Demonstrated concern for achieving or surpassing results against an internal or external standard of excellence. Ability to show a passion for improving the delivery of services with a commitment to continuous improvement.

•

Knowledge of work place safety practices and PPE to conform with OSHA requirements.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Fiscal Accountability

Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions. Understands the organization's financial processes.  Prepares, justifies, and administers the program or project budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities. 

Cooperative Leadership

Promotes and generates cooperation among one's peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that gets results.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X