Director of General Services Administration

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Director of General Services Administration

Market Range:

MR26

Approved Date:

3/18/2024 8:58:52 PM

FLSA:

Exempt

EEO Code:

OFFICIALS AND ADMINISTRATORS

Career Level:

L1

Career Level Description:

Leadership Level 1

Job Code:

100251

Job Family:

Facilities and Fleet Management

Sub Family:

Facilities Administration

Primary Purpose

Provides leadership, direction and strategy for the county within the General Services Administration department's primary responsibilities of facility management, fleet management, criminal justice and safety and security. Administers policies, plans and procedures that align within areas of responsibility and authority. Oversees all resources, staff and programs in five operating divisions (Physical Plant, Facility and Field Services, Fleet Operations, Safety and Security and Administration) to manage the county's complex and diverse building portfolio and comprehensive fleet. Administers annual multi million dollar operating and capital budgets. Develops high-quality business strategies and plans while ensuring their alignment with short-term and long-term Board of Commissioners' goals and objectives. Serves as the primary liaison between Wake County and the North Carolina 10th Judicial District's Elected Officials (Resident Superior Court Judge, Chief District Court Judge, District Attorney, and Clerk of Court) as well as provides support for criminal justice planning and jail diversion programs.

•

Manages core county-wide functions including: facility management, life safety systems and processes, space standards and programming, official building records, facility modifications, security, utilities and fleet management.

1

40%

•

Collaborates with all county departments, partners, tenants and property owners addressing facility operational needs in a timely and responsible manner. Develops enterprise-wide policies and procedures for Facility Management, Fleet Management, Criminal Justice and Safety and Security initiatives.

2

15%

•

Works closely with Facilities Design and Construction regarding capital project planning, scheduling, maintenance and developing funding strategies.

3

15%

•

Champions best practices while promoting continuous and innovative improvement.

4

15%

•

Serves as professional staff to the Energy Advisory Commission charged with informing county energy-related policies. Provides energy reports on existing facilities. Researches, plans, defines and implements various energy strategies and projects governed by the Wake County Energy Management and Design Guidelines.

5

10%

•

Serves as the county representative and liaison with judiciary partners and agencies with North Carolina's 10th Judicial District. Convenes and leads regularly scheduled meetings including the Court Space Committee and Criminal Justice Operations.   

6

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Ensures compliance with ADA rules by serving as the county’s ADA coordinator. Participates as a principal department in the county’s Risk Management program.

•

Provides oversight of the GSA resources for the Emergency Operations Center activations that include inclement weather and other facility-related emergency response.

•

Participates and serves as a key stakeholder in county-wide committees.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

L1

Career Level Description:

Leadership Level 1

•

Head of a Department.

•

Creates overall operational plans for Department.  Results  impact overall County goals.

•

Responsible for improving upon parts of an entire process or system, leveraging personal past experiences as well as extensive information gathering.

•

Commits resources to pursue innovative solutions and champions innovative projects.

•

Communicates with parties within and outside of own job function, and typically has responsibilities for communicating with parties external to the organization, which may include elected officials, leadership peers, customers or vendors.

•

May negotiate and compromise to influence internal and external parties to accept concepts, practices and approaches of the Department.

•

Achieves results through multiple teams of Divisions.

•

Ensures appropriate selection, organization, and leadership of Division/Function; coaches and develops Division leaders.

•

Requires advanced general management and leadership capability to lead Division teams. Typically has broader practical experience across multiple disciplines within the County.

Qualifications

•

Bachelor's degree in Public Administration, Business Administration, Engineering (Mechanical, Civil, Electrical), Construction Management, or related field

•

Eight years of experience in facilities or construction management including at least four years of supervisory experience

•

Equivalent education and experience are accepted

•

Master's Degree

Public Administration, Business Administration, Engineering (Mechanical, Civil, Engineering), or Construction Management

•

8 Years

In facilities or construction management in state/local government and/or university/college system

•

4 Years

Supervisory experience in state/local government and/or university/college system

•

NCPE - North Carolina Professional Engineer

•

Ability to be a results-driven, forward-thinking and creative/innovative problem-solver.

•

Demonstrated collaboration and consensus building skills as both a team leader and team member.

•

Ability to work in a fast-paced multi tasking environment.

•

Dedicated commitment to public service.

•

Ability to develop and maintain positive working relationships at all levels inside and outside the organization with high ethical standards and integrity.

•

Ability to lead and operate in a dynamic environment with high expectations for both producing work and managing others.

•

Ability to clearly articulate expectations, hold others accountable and listen effectively while being honest, open and transparent.

•

Highly effective oral and written communication skills.

•

Ability to translate complex issues into easily understood concepts for a variety of audiences.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Strategic Vision

Sees the big, long-range picture and leads others accordingly.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Organizational Alignment

Ensures the organization’s goals and objectives align with the County’s mission and vision.

Cooperative Leadership

Promotes and generates cooperation among one's peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that gets results.

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X