Fleet Maintenance Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Fleet Maintenance Supervisor

Market Range:

MR17

Approved Date:

9/8/2021 2:58:12 PM

FLSA:

Non-Exempt

EEO Code:

SKILLED CRAFT WORKERS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100379

Job Family:

Facilities and Fleet Management

Sub Family:

Fleet Services

Primary Purpose

Supervise and manage the administrative and technical work in the program areas assigned to the service and asset functions of Fleet Operations. Assign work assignments to the teams for the installation, removal, modification and repair of emergency and non-emergency vehicle specialty equipment. Supervise vehicle onboarding/offboarding, database management, telematic processing, emergency equipment ordering and disposal and regulatory  paperwork. Manage all phases of repair work and daily operations performed by staff, partners and contractors. Provide professional and technical guidance and oversight to business programs and staff with regards to program management, service delivery and contracted services. Provide operational improvements through maintenance, training and research, job estimating, safety checks and job scheduling. Serve as back up to the Fleet Service and Asset Manager.

•

Assemble teams and assign daily work. Plan and supervise work associated with service requests. Inspect work for quality control, quality assurance and completion per specifications and department standards. Track and record work order labor, material costs and other relative data. Oversee invoices and payments. Assist with contract management and ensure process are followed. Work with departments to coordinate vehicle pick up and drop off. Coordinate with Fleet staff to process disposition of county vehicles.  Assist with documents for county approval for surplussing county assets. 

1

60%

•

Complete administrative tasks in support of program services, employee supervision, work order management, and special projects. Complete time sheets and material requisitions. Process invoices and credit card transactions in accordance with departmental requirements and county policy. Generate tracking reports, project estimates, material lists, and other supporting documents and reports as needed. Maintain equipment inventory to include maintenance and service records. Assist Fleet Service and Asset Manager with fleet budgetary functions and monitor associated revenues. Prepare advanced documentation to assist with human resources actions (recruiting, hiring, evaluating and disciplinary), reporting and data management, and project coordination with staff, contractors, other governmental agencies and the customers.

2

20%

•

Serve as back up for overseeing entire maintenance and repair operations. Oversee daily scheduling, dispatching, repair order management, shop safety, efficiency and quality. Direct contact with customers and contractors.

3

15%

•

Work within the Motor Pool system including making reservations, onboarding and offboarding new motor pool vehicles, providing customer service, performing database management as well as vehicle maintenance and repairs.

4

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Respond to adverse weather events and emergency response operations as required for essential employees. Install and recover barricades, cones and other safety equipment. Clean up and restore county properties after damage due to natural events, civil protests or other unplanned events.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

High school diploma or GED

•

Seven years of job-related experience

•

A valid driver's license and a "safe" driving record

•

Equivalent education and experience are accepted

•

Associate's Degree

Or equivalent formal education in automotive field or management

•

8 Years

Progressive automotive management, maintenance experience and supervision

•

Valid NC Drivers License  

Upon Hire

•

Knowledge of work place safety practices and PPE to conform with OSHA requirements

•

Strong interpersonal skills and the ability to develop and maintain cooperative working relationships with others

•

Complete understanding of DMV rules and regulations and the ability to provide vehicle and emergency equipment specifications

•

Ability to prioritize tasks and projects on a daily basis

•

Ability to use computers and software applications to record time and material expenses as well as track inventory and write reports

•

Excellent interpersonal, communication and customer service skills

•

Ability to identify problems, determine possible solutions and actively work to resolve the issues with sound judgment

•

Ability to firmly adhere to codes of conduct and ethical principles and set a good example for team members

•

Ability to lead in a team environment and mentor staff about automotive repairs maintenance, safety requirements, industry best practices and standards

•

Ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Fiscal Accountability

Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions. Understands the organization's financial processes.  Prepares, justifies, and administers the program or project budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities. 

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X