Fleet Service & Asset Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Fleet Service & Asset Manager

Market Range:

MR18

Approved Date:

7/21/2021 11:36:54 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M2

Career Level Description:

Management Level 2

Job Code:

100380

Job Family:

Facilities and Fleet Management

Sub Family:

Fleet Services

Primary Purpose

Supervise and coordinate all aspects of service and asset functions delivery of Fleet Operations on a daily basis. Oversee all Automotive Technicians and contractors. Ensure repairs are scheduled with customers and services provided are cost effective and efficiently delivered. Ensure Automotive Technicians are properly trained and certified. Manage safety program within Fleet Operations. Collaborate with Fleet Management Team to ensure proper process of new vehicle purchases, surplus vehicle disposition and sales, motor pool, telematics and vehicle fuel management. Verify data within the Fleet Management System is current and accurate. Manage the warranty requirements and related processes. Supervise the Fleet Maintenance Supervisor and the teams responsible for the installation, removal, modification and repair of emergency and non-emergency vehicle specialty equipment. Manage new vehicle on boarding, database management, emergency equipment ordering and disposal, DMV and title paperwork. Manage procurement processes and invoice reconciliation. Coordinate and interface with contract personnel in the delivery of services. Oversee contractor's performance and payments. Meet with customers to confirm appropriate delivery of services.

•

Oversee the asset function of vehicles to include onboarding, offboarding and disposition process for county vehicles.  Manage vehicle upfitting specifications, installation and quality assurance of program through county staff and contractors. Assist the Fleet Director with departmental vehicle replacement scope and coordination with the customer.

Assist with the motor pool system including reservations, onboarding and offboarding new motor pool vehicles, customer service and database management.

1

35%

•

Manage and direct assigned programs including repair, replacement, upgrade, and maintenance of  Wake County vehicle inventory. Perform data verification of Fleet Management software, reporting and budgetary duties. Monitor expenses related to vehicle maintenance, repairs and purchases. Work with departments to ensure customer satisfaction. Develop procedures for work and protocols and interpret federal, state and local regulations. Manage preventative maintenance programs in accordance with industry standards, original manufacturer requirements, warranties, recalls and any local ordinances. Conduct assessments and maintenance actions to develop and improve the Fleet operations maintenance program. Schedule, inspect, and record inspections and maintenance actions as required.

2

35%

•

Supervise, coordinate and lead the work assignments for staff while delivering services and completing work order assignments. Provide materials, tools and safety equipment to employees to complete the assigned tasks. Provide technical and administrative supervision to the work unit in all aspects to support assigned responsibilities. Complete employee performance reviews and evaluations. Identify and coordinate training needs to develop staff. Evaluate work efficiency, quality control and compliance. Assist with recruiting, hiring and disciplinary actions. Oversee contract management. Assist with bidding processes by developing bid specifications, analyzing bids, making recommendation of award and coordinates and interfaces with contract personnel in the delivery of services. Review and submit invoices for payment.

3

20%

•

Complete administrative tasks in support of program services, employee supervision, work order management, and special projects. Complete time sheets and material requisitions. Process invoices and credit card transactions in accordance with departmental requirements and county policy. Generate tracking reports, project estimates, material lists, and other supporting documents and reports as needed. Maintain equipment inventory to include maintenance and service records. Prepare advanced documentation to assist with budget management, policy development and application, human resources actions, reporting and data management, and project coordination with staff, contractors, other governmental agencies and the customers.

4

10%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Respond to adverse weather events and emergency response operations as required for essential employees. Install and recover barricades, cones, and other safety equipment. Clean up and restore county properties after damage due to natural events, civil protests or other unplanned events.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M2

Career Level Description:

Management Level 2

•

Fully accountable for implementing operational plans for a Work Group with measurable contribution on Division results.

•

May have budget accountability.

•

Responsible for making moderate improvements of processes, systems or standards to enhance performance of the Work Group.

•

Supports and utilizes the innovations of others to improve on solutions, approaches and technologies.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division.

•

Sometimes requires ability to influence others outside of own job area on policies, practices and procedures.

•

Manages professionals. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and reward authority for direct reports.

•

Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.

Qualifications

•

Bachelor's degree

•

Two years of experience in automotive repair

•

A valid driver's license and "safe" driving record

•

Equivalent education and experience are accepted

•

8 Years

Progressive automotive management, maintenance experience and supervision

•

Knowledge of work place safety practices and PPE to conform with OSHA requirements

•

Advanced computer skills to organize, maintain, track and manage all required information data and generate reports

•

Ability to demonstrate a high level of dependability in all aspects of the job

•

Ability to identify problems, determine possible solutions and actively work to resolve the issues with sound judgment

•

Strong interpersonal skills with the ability to develop and maintain cooperative working relationships with others

•

Ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy

•

Ability to firmly adhere to codes of conduct and ethical principles and set a good example for team members

•

Ability to assess situations and make decisions based on good judgment and industry knowledge

•

Excellent interpersonal, communication and customer service skills

•

Ability to lead in a team environment and mentor staff about automotive maintenance, repairs, safety requirements, industry best practices and standards

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Fiscal Accountability

Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions. Understands the organization's financial processes.  Prepares, justifies, and administers the program or project budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities. 

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X