General Trades Senior Technician

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

General Trades Senior Technician

Market Range:

MR15

Approved Date:

2/2/2021 1:17:00 PM

FLSA:

Non-Exempt

EEO Code:

SKILLED CRAFT WORKERS

Career Level:

T3

Career Level Description:

Technical Level 3

Job Code:

100391

Job Family:

Facilities and Fleet Management

Sub Family:

Facilities Maintenance

Primary Purpose

Performs duties as a team lead if/when assigned to coordinate team activities in a safe, efficient and productive manner. Works independently or leads a team to complete general maintenance, repair and renovation services to Wake County Facilities by being the first responder to many general work orders including painting, wall repair, door repair, light bulb replacement and minor renovation work as directed by Team Lead and/or Supervisor. Performs preventive maintenance to maximize uptime and reliability of building infrastructure. Schedules and performs required testing of elevator and other conveying or automated door systems. Performs and completes daily routine, corrective and preventative maintenance as well as emergency work orders as assigned including patching and painting walls, assisting in millwork repair, replacing light bulbs, repairing door closers, and responding to elevator entrapments. Escorts contractors performing work within Wake County facilities. Reports daily activities to Trades Specialist (team lead) and/or Trades Supervisor. Enters information on work order including time, materials and field notes on maintenance and repairs into GSA's Computerized Maintenance Management System (CMMS).

•

Performs work independently or leads a team to repair, replace, upgrade, and maintain Wake County facility fixtures and finishes related to painting, wall repair, door repair, light bulb replacement and minor renovation work.

1

35%

•

Performs work independently or leads a team to complete projects and minor renovations to Wake County Facilities including constructing walls, custom millwork, doors, painting, replacing carpet and other finishes.

2

25%

•

Performs work independently or leads a team to test elevators, operable doors, conveying equipment, other operable devices and completes preventative maintenance on a regular basis.

3

20%

•

Completes administrative duties to record labor hours, material, expenses, and work orders. Maintains records of personnel and team activities. Records time worked in the online database (ESS) provided for County employees. Records work tasks completed with required data in the work order management system (Maximo). Maintains other reports and documents as required by program standards.  

4

10%

•

Prepares facilities for severe weather and adverse conditions.

5

5%

•

Troubleshoots building systems and make repairs as necessary.

6

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Responds to adverse weather events and emergency response operations as required. Cleans up and restores county properties after damage due to natural events, civil protests, or other unplanned events.

•

Serves in an on-call position that responds to all after hours work order requests.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

T3

Career Level Description:

Technical Level 3

•

Works to achieve day-to-day objectives with significant impact within the Work Group. Work consists of tasks that are typically complex. Works independently under limited supervision. Possesses broader understanding of the elements of the operations process. Required to apply discretion within established operational boundaries and procedures. May be responsible for assisting and training lower level employees.

•

Problems and issues faced are unclear and may require some analysis to understand and resolve.

•

Has responsibility for making minor changes in activities and processes to solve problems or improve effectiveness of area. Expected to independently develop solutions to problems for manager review.

•

Communicates with contacts typically within and outside the department on matters that typically involve obtaining or providing information on matters of moderate importance to the organization. Explains practices, procedures and policies in order to reach agreement.

•

Responsible for providing guidance, coaching and training to other employees within Work Group.

•

Requires broad knowledge of operational systems and practices.

Qualifications

•

High school diploma or GED

•

Two years of experience in general trades

•

Valid Driver's License and "safe" driving record

•

Equivalent education and experience are accepted

•

3 Years

Progressive experience in framing, painting, general building maintenance, and construction

Or

•

3 Years

Progressive experience with elevators, conveying systems, and automated door systems

•

Knowledge of work place safety practices and PPE to conform with OSHA requirements.

•

Knowledge of materials, methods and the tools involved in the maintenance, repair and general construction of facilities.

•

Ability to work in a team environment and mentor technicians about general construction, elevators, conveying equipment, automated doors and related systems.

•

Ability to troubleshoot general building systems and construction independently and the ability to reach out to appropriate trades staff when needed to make necessary repairs if required.

•

Ability to use computers and software applications to record time and material expenses.

•

Ability to firmly adhere to codes of conduct and ethical principles.

•

Ability to use good judgment in order to carry out detailed instructions from a supervisor.

•

Excellent interpersonal, communication and customer service skills.

•

Ability to identify problems, determine possible solutions and actively work to resolve the issues with sound judgement.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Reliability

Demonstrates a high level of dependability in all aspects of the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

All Others

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

High Stress Situations

X

Dangerous Situations

X

Emergency Situations

X

Incarcerated Individuals

X

Combative Individuals

X

Animals

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply routine verbal and/or written instructions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and exchange routine/basic information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X

Extreme Darkness

X

Extreme Brightness

X

Radiation

X

Chemicals/Hazardous Waste

X

Gases/Gas Leaks

X

Electrical Hazards

X

Acidid or Harsh Substances

X

Infectious Bacteria/Viruses

X

Infectious Diseases

X

Blood-Borne Pathogens

X

Fumes/Airborne Particles

X

Allergens (variety)

X

Confined Spaces

X

High or Precarious Places

X

Ladders/Step Stools

X

Moving Mechanical Parts

X

Operating Vehicle

X

Operating Light Equipment

X

Operating Heavy Equipment

X