Mail & Courier Services Specialist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Mail & Courier Services Specialist

Market Range:

MR16

Approved Date:

1/13/2021 9:50:52 AM

FLSA:

Non-Exempt

EEO Code:

PARAPROFESSIONALS

Career Level:

T4

Career Level Description:

Technical Level 4

Job Code:

100515

Job Family:

Facilities and Fleet Management

Sub Family:

Facilities Services

Primary Purpose

Supervises, manages, and operates the GSA Mail Center. Oversees the accurate pick-up, receipt, sorting, delivering, and placing mail in appropriate mailboxes for customer retrieval of internal mail, United States Postal Service (USPS) mail, medical records, lab samples, library books, and other related mail items from commercial couriers and carriers.

•

Manages the mail courier and processing contract. Ensures workers are performing contracted duties, which include processing and sorting mail, accurately applying postage to all outgoing US Mail, accurately processing and tracking Certified Mail, delivering mail to all mail stops according to the approved schedule, and sorting and delivering books to all libraries according to the approved schedule.

1

50%

•

Maintains continuity of service delivery. Ensures the process is on time, accurate and handled with a high standard of customer service excellence. Handles customer concerns and solves issues concerning mail services. Prepares reports. 

2

20%

•

Manages the book courier contract. Ensures workers are performing contracted duties, which include sorting and delivering books to all libraries according to the approved schedule.

3

15%

•

Maintains fiscal controls and accountability for all postage funds (approximately $500,000/year). Maintains sufficient funds on mail meter and postage account. Ensures chargeback codes for mail and book courier costs are accurate and updated in a timely manner. Submits monthly chargebacks reports to Wake County Finance. Processes all invoices for payment and submits requisition requests for postage and boxes.

4

15%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Responds to adverse weather events and emergency response operations as required for essential employees.

•

Provides backup to the GSA Request Center.

•

Provides backup to the GSA Warehouse.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

T4

Career Level Description:

Technical Level 4

•

Works to achieve day-to-day objectives with major impact within the area. Responsible for leading daily operations within an area that has direct impact on Work Group or Department goals. Responsible for training, delegating and reviewing the work of lower level employees.

•

Problems and issues faced are unclear, and may require understanding of broader set of issues. Problems may span a range of issues or areas. Problems are typically solved through drawing from prior experiences with analysis of the issue.

•

Has responsibility for making minor changes or enhancements in systems and processes to solve problems or improve effectiveness of level area.

•

Communicates with contacts typically within and outside the department on matters that typically involve obtaining or providing information on matters of significant importance to the organization. Influences others to accept new concepts, practices, and approaches.

•

May act as a team lead and assistant to the supervisor/manager. May delegate tasks to other team members and be responsible for the review of work product. Does not have formal management responsibilities (e.g., performance management, disciplining, etc.), but may provide input to management in this area.

•

Requires advanced knowledge within a specific discipline.

Qualifications

•

High school diploma or GED

•

Three years of job-related experience

•

A valid driver's license and a "safe" driving record

•

Equivalent education and experience are accepted

•

4 Years

Mail center, processing and contract administrator experience and familiarity with United States Postal Service Regulations

•

FO - Forklift Operator

•

Ability to exercise significant judgment and discretion in applying and interpreting policies and procedures.

•

Knowledge of United States Postal Service Regulations.

•

Ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy.

•

Ability to manage and supervise contractors.

•

Knowledgeable in work place safety practices and PPE to conform with OSHA requirements.

•

Strong organizational skills to insure adequate tracking systems are utilized to maintain and track all required information.

•

Strong interpersonal skills with the ability to develop and maintain cooperative working relationships with others. 

•

Ability to use computers and software applications to record time and material expenses.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Reliability

Demonstrates a high level of dependability in all aspects of the job.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply non-routine verbal and/or written instructions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X