Plans & Permits Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Plans & Permits Supervisor

Market Range:

MR16

Approved Date:

1/24/2025 11:15:00 AM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100594

Job Family:

FF - Facilities and Fleet Management

Sub Family:

BULIN - Building Inspection

Primary Purpose

Manages team that helps customers navigate services, obtain technical assistance, and advance their goals within the Solid Waste, Administration, and Water Quality Divisions.  Ensures provision of consistent internal and external customer support within the Environmental Services Department. Directs, organizes, and supervises team to maintain adherence to quality standards, customer service expectations, deadlines, and established procedures and corrects errors or problems. Routinely engages with technical subject matter experts to manage process changes, ensure work product of team meets expectations, review trends and evaluate work requests.

•

Supervises the submission of  business and resident requests for permits, inspections, and complaint investigations consistent with state and local laws. With minimal supervision , coordinates workloads, coverage, and assignments for staff according to expertise and capacity.

1

40%

•

Investigates and resolves escalated questions and complaints from contractors, residents, and/or homeowners while working within established laws, ordinances and  procedures related to solid waste and land development, consistent with Wake County values to achieve realistic solutions.   Consistently works within and outside the department to develop proposals to improve customer experience.

2

30%

•

Communicates trends and issues and ensures that policies are followed.  Interfaces regularly with Division Directors, Program Managers, and expert staff to serve programs in Water Quality, Administration, and Solid Waste by establishing procedures, resolving service gaps, adjusting to new legislation, and evaluating effectiveness of workflow and data systems.

3

20%

•

Oversees call system functions, cash handling, and staff training.

4

10%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Other duties as assigned including preparations for customer support coverage during potential interruptions.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Bachelor's degree in a related field

•

Two years of related experience

•

Equivalent education and experience are accepted

•

Bachelor's Degree

in administration, business, planning, construction management, engineering, science, or or a related field.

•

3 Years

supervisory experience

•

NP - Notary Public

Notary Public

Upon Hire

•

Demonstration of excellent customer service and communication skills in a regulatory environment

•

Strong organizational, prioritization, problem-solving and time management skills

•

Strong skills to motivate, develop, and direct people as they work, identifying the best people for the job

•

Ability to manage staff to adhere to standards, make process improvements, provide consistent coverage, and ensure smooth operations.

•

Ability to build effective relationships with all levels of the team and department 

•

Ability to learn new processes and software systems.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Project or Program Management

Structures and directs others’ work on projects or programs.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Conflict Management

Brings substantial conflicts and disagreements into the open and attempts to manage them collaboratively, building consensus, keeping the best interests of the organization in mind, not only one's own interest.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply non-routine verbal and/or written instructions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X