Access Control Specialist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Access Control Specialist

Market Range:

MR16

Approved Date:

5/20/2024 2:25:28 PM

FLSA:

Non-Exempt

EEO Code:

SKILLED CRAFT WORKERS

Career Level:

T4

Career Level Description:

Technical Level 4

Job Code:

100001

Job Family:

FF - Facilities and Fleet Management

Sub Family:

SAFSC - Safety and Security

Primary Purpose

Operates and maintains the County's electronic access control system and/or physical access control hardware. Ensures that ID/Access Badge equipment and/or physical hardware is functioning as designed. Conducts regular audits of electronic and/or physical hardware inventory records. Maintains the highest level of security, access, and safety for facilities in accordance with building codes and industry standard security procedures. Reviews and approves access/authorization forms for County employees, partners, and contractors. Coordinates work requests within the work order system for service, labor hours, materials, and reports to assure documentation of records. Provides exceptional customer service. Requires local travel & available for emergency situations 24/7.

•

Maintains access control systems for Wake County in accordance with established policies and procedures. Provides employees with sufficient access levels necessary for daily operations. Coordinates key control and/or electronic system integrity to assist employees in access control. Ensures that ID/access badge equipment and/or physical hardware is functioning as designed.

1

35%

•

Provides guidance in setting up access control systems for new construction and renovations. Oversees the structure and operation of the rapid entry system, locks and hardware. Documents changes or updates to access control systems. Provides administrative support for access control systems to include; establishing authorization forms, tracking, equipment and supply inventory.

2

25%

•

Conducts routine audits of the access control systems to ensure only authorized personnel have the approved access needed for daily operations. Maintains accurate data and records of access control users and systems. Updates key records to maintain key integrity and provides maintenance support for locks and hardware.

3

15%

•

Supports the operational effectiveness of the access control systems through programing, testing and training/guidance of staff.

4

15%

•

Completes administrative tasks in support of program services, work order management, and special projects. Completes material requisitions and processes invoices and credit card transactions in accordance with departmental requirements and County policy. Generates tracking reports, project estimates, material lists, and other supporting documents and reports as needed. Maintains equipment inventory to include maintenance and service records. Provides input on access control system devices and responds to requests during construction projects.

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Additional Responsibilities

Responds to adverse weather events and emergency response operations as required for essential employees. Cleans up and restores county properties after damage due to natural events, civil protests, or other unplanned events.

•

ID Badge system – Assists with the operation and management of the video management system.

Ensures the contracted security personnel properly maintain the badge system while ensuring that badges are created and issued properly. Monitors the certification process, training and daily operations of the contracted screeners (x-ray and magnetometer) for judicial facilities and contracted Console Operators for the Wake County Security Center. Participates in emergency drills in various County facilities.

Manages the process of collecting funds for lost badges or new badges issued to contract staff. Ensures money collected adheres to the Wake County Cash Collections Procedure and the GSA/Safety & Security- ID Badge Deposit Procedures.

•

Locksmith - Provides services of cutting, issuing, replacing, tracking, researching of lost or stolen keys, and documentation of receipts, files, and records of distribution.

Communicates with responding fire district to ensure correct keying is established for secured key boxes.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

T4

Career Level Description:

Technical Level 4

•

Works to achieve day-to-day objectives with major impact within the area. Responsible for leading daily operations within an area that has direct impact on Work Group or Department goals. Responsible for training, delegating and reviewing the work of lower level employees.

•

Problems and issues faced are unclear, and may require understanding of broader set of issues. Problems may span a range of issues or areas. Problems are typically solved through drawing from prior experiences with analysis of the issue.

•

Has responsibility for making minor changes or enhancements in systems and processes to solve problems or improve effectiveness of level area.

•

Communicates with contacts typically within and outside the department on matters that typically involve obtaining or providing information on matters of significant importance to the organization. Influences others to accept new concepts, practices, and approaches.

•

May act as a team lead and assistant to the supervisor/manager. May delegate tasks to other team members and be responsible for the review of work product. Does not have formal management responsibilities (e.g., performance management, disciplining, etc.), but may provide input to management in this area.

•

Requires advanced knowledge within a specific discipline.

Qualifications

•

High school diploma or GED

•

Three years of job-related experience

•

Valid Driver's License and "safe" driving record

•

Equivalent education and experience are accepted

•

Other

Training program and/or apprenticeship specializing in locksmith, security technology- card access and/or video management

Or

•

Associate's Degree

General trades and or security technology

•

5 Years

Access control/badge system and/or locksmith and key locking hardware

•

NC Locksmith License - 24 hours of CEU continuing education courses and certifications from all classes; as well as active member of an association

Upon Hire

and

•

Driver's License

Upon Hire

•

Knowledgeable in work place safety practices and PPE to conform with OSHA requirements

•

Monitor security access control system and security personnel in order to foster a community atmosphere.

•

Computer Skills for data entry into Computerized Maintenance Management System.

•

Ability to understand basic operations of low voltage alarm, CCTV, and other security, key and hardware systems.

•

Ability to identify problems, determine possible solutions and actively work to resolve the issues with sound judgement.

•

Ability to work independently in carrying out oral and written instructions

•

Ability to maintain standard records; ability to report needs and/or concerns.

•

Excellent organizational and time-management skills and ability to multi-task and prioritize.

•

Ability to work in a team environment and demonstrate proficiency in key and hardware systems, security system technologies (access and video)

•

Excellent interpersonal, communication and customer service skills.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Reliability

Demonstrates a high level of dependability in all aspects of the job.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

All Others

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

High Stress Situations

X

Dangerous Situations

X

Emergency Situations

X

Incarcerated Individuals

X

Combative Individuals

X

Animals

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply non-routine verbal and/or written instructions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X

Extreme Darkness

X

Extreme Brightness

X

Radiation

X

Chemicals/Hazardous Waste

X

Gases/Gas Leaks

X

Electrical Hazards

X

Acidid or Harsh Substances

X

Infectious Bacteria/Viruses

X

Infectious Diseases

X

Blood-Borne Pathogens

X

Fumes/Airborne Particles

X

Allergens (variety)

X

Confined Spaces

X

High or Precarious Places

X

Ladders/Step Stools

X

Moving Mechanical Parts

X

Operating Vehicle

X

Operating Light Equipment

X

Operating Heavy Equipment

X