Security Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Security Supervisor

Market Range:

MR17

Approved Date:

4/15/2024 3:08:56 PM

FLSA:

Exempt

EEO Code:

SKILLED CRAFT WORKERS

Career Level:

M2

Career Level Description:

Management Level 2

Job Code:

100646

Job Family:

FF - Facilities and Fleet Management

Sub Family:

SAFSC - Safety and Security

Primary Purpose

This position requires extensive communication skills, knowledge and experience in security contract management, and operating electronic security systems (CCTV, access control, metal detection, and X-ray screening) functions for multiple facilities throughout the County.

Provides supervisory support for a comprehensive security program for the County which includes electronic, physical, and personnel security. Reviews existing policies, procedures, and operations and make recommendations for improvement. Supervises the security officer contract which includes review of monthly invoices and gathering supporting information for annual budget planning. Supports key and hardware program and ID Badge access process.  Oversees security center operations to include CCTV, card access, alarm systems, and audit of such systems. Conducts security post audits to include x-ray and screening operations and tests knowledge/proficiency of contract security staff. Maintains contact through various customer service efforts with all customers. Conducts various audits of security procedures, policies, and prepares reports. Requires local travel and available for emergency situations 24/7.

•

Provides contract administration for contracted unarmed security officers to ensure services are delivered in accordance to Wake County and contract standards. Conducts various audits on security procedures and policies, and prepares reports as directed. Conducts security post audits to include x-ray and screening operations, and tests knowledge and proficiency of contract security staff.

1

35%

•

Oversees security center operations to include CCTV, card access and badging, alarm systems, and audits of such systems., Conducts various audits on security equipment, procedures and policies and prepares reports as directed.

2

30%

•

Supports Access Control process by working with Locksmith and Access Control Specialist. Works with Locksmith on key and lock control program to include issuing, ordering and collecting keys, assigning master keying scheme, key audits, and coordinating door hardware and keys for renovation/new construction. Assists Access Control Specialists by issuing ID Badges, assigning access, and conducting badge audits.

3

15%

•

Supports investigations by reviewing security incident reports, conducting interviews, and viewing recorded video. Coordinates security report documentation by overseeing filing process of security incident reports, video review log, and Prepares security reports, BOLO file, and timelines. business plans, researches and recommends equipment, provides cost and analysis for business units, controls spending and monitors supply usage, processes bills for payment.

4

10%

•

Maintains contact through public relations efforts with all customers and follows up on security related incidents (with Maintains contact through customer service efforts with all customers and follows up on security related incidents (with customer and appropriate law enforcement agency). Evaluates and provides recommendations for security and safety procedures to enhance the quality of the services, improve efficiencies, and mitigate risks for employees, visitors, and infrastructure.

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Responds to adverse weather events and emergency response operations as required for essential employees. Facilitates the County's trespass program. Assists with video requests from other County departments, the public and/or law enforcement. Assists with restoring county properties after damage due to natural events, civil protests, or other unplanned events.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M2

Career Level Description:

Management Level 2

•

Fully accountable for implementing operational plans for a Work Group with measurable contribution on Division results.

•

May have budget accountability.

•

Responsible for making moderate improvements of processes, systems or standards to enhance performance of the Work Group.

•

Supports and utilizes the innovations of others to improve on solutions, approaches and technologies.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division.

•

Sometimes requires ability to influence others outside of own job area on policies, practices and procedures.

•

Manages professionals. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and reward authority for direct reports.

•

Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.

Qualifications

•

High school diploma or GED

•

Seven years of job-related experience

•

Valid Driver’s License and “safe” driving record

•

Equivalent education and experience are accepted

•

Bachelor's Degree

Four-year Bachelor’s degree or equivalent (Degree Area)

•

8 Years

Managing security functions and staff. Access control systems. Video Management Systems.

•

CPP - Certified Protection Professional

Within 1 Year

•

Knowledgeable in workplace safety practices and PPE to conform with OSHA requirements

•

Basic knowledge of rules and regulations to determine compliance

•

Considerable specialized knowledge of the program area

•

Strong verbal/written communication and interpersonal skills

•

Strong organizational, analytical and problem-solving skills.

•

Ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy

•

Ability to exercise significant judgment and discretion in applying and interpreting policies and procedures

•

Strong understanding of physical security systems technology 

•

Ability to manage and supervise contractors

•

Critical thinking skills to analyze complex situations and propose recommendations supported by defensible documentation

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Fiscal Accountability

Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions. Understands the organization's financial processes.  Prepares, justifies, and administers the program or project budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities. 

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

All Others

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

High Stress Situations

X

Dangerous Situations

X

Emergency Situations

X

Incarcerated Individuals

X

Combative Individuals

X

Animals

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X

Extreme Darkness

X

Extreme Brightness

X

Radiation

X

Chemicals/Hazardous Waste

X

Gases/Gas Leaks

X

Electrical Hazards

X

Acidid or Harsh Substances

X

Infectious Bacteria/Viruses

X

Infectious Diseases

X

Blood-Borne Pathogens

X

Fumes/Airborne Particles

X

Allergens (variety)

X

Confined Spaces

X

High or Precarious Places

X

Ladders/Step Stools

X

Moving Mechanical Parts

X

Operating Vehicle

X

Operating Light Equipment

X

Operating Heavy Equipment

X