Security Trades Specialist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Security Trades Specialist

Market Range:

MR16

Approved Date:

4/15/2024 3:10:35 PM

FLSA:

Non-Exempt

EEO Code:

PARAPROFESSIONALS

Career Level:

T4

Career Level Description:

Technical Level 4

Job Code:

100647

Job Family:

FF - Facilities and Fleet Management

Sub Family:

SAFSC - Safety and Security

Primary Purpose

Ensures all Electronic Security Systems and Video Management Systems are operating by conducting equipment test of all Electronic Security Systems with County facilities; provides afterhours supervision of contracted security staff; and provides immediate response to after-hours emergencies.

Conducts equipment test of all Electronic Security Systems (ESS) with County facilities and maintaining/tracking the results in a database; Provides support to second shift security staff by reviewing security reports, responding to incidents, ensuring security policies and procedures are followed, and initiating strong lines of communication. Assists the Wake County Security Center in properly monitoring the ESS to ensure the system is utilized and functioning properly. Responds to afterhours emergencies and provide feedback for proper resolution.

Conducts investigations that may require afterhours presence or are an extension of daily investigations. Assists with completion of security projects and provides feedback by completing security systems punch list and test.

•

Conduct tests of all ESS equipment monitored by the Security Operations Center within County owned and lease facilities. Maintain test results of all equipment, report results, and submit work orders for any items that are not working properly. Assist with the operation and management of the video management system.

1

60%

•

Conduct inspections of security system operations, review and create security reports, review alarm notifications instructions, update security graphical maps, and support 2nd shift Security Operations Center staff.

2

20%

•

Respond to area of emergency and observe, report and assist. Follow guidelines or instructions pertaining to resolution of emergency, communicate critical information, and coordinate necessary resources. Support GSA as part of 2nd shift support team.

3

10%

•

Support investigation process by review of security reports and video. Conduct interviews and obtain factual information through data review. Complete security system punch lists or checklists.

4

10%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Responds to adverse weather events and emergency response operations as required for essential employees. Cleans up and restores county properties after damage due to natural events, civil protests, or other unplanned events.

•

Provide initial response and basic troubleshooting support for electronic security on-calls. Delegate work orders to the appropriate 2nd shift trades of after-hours ESS maintenance.

Assign or terminate access privileges from badges.

Assign and/or update devices names and numbers within the ESS systems.

Create new PM work order.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

T4

Career Level Description:

Technical Level 4

•

Works to achieve day-to-day objectives with major impact within the area. Responsible for leading daily operations within an area that has direct impact on Work Group or Department goals. Responsible for training, delegating and reviewing the work of lower level employees.

•

Problems and issues faced are unclear, and may require understanding of broader set of issues. Problems may span a range of issues or areas. Problems are typically solved through drawing from prior experiences with analysis of the issue.

•

Has responsibility for making minor changes or enhancements in systems and processes to solve problems or improve effectiveness of level area.

•

Communicates with contacts typically within and outside the department on matters that typically involve obtaining or providing information on matters of significant importance to the organization. Influences others to accept new concepts, practices, and approaches.

•

May act as a team lead and assistant to the supervisor/manager. May delegate tasks to other team members and be responsible for the review of work product. Does not have formal management responsibilities (e.g., performance management, disciplining, etc.), but may provide input to management in this area.

•

Requires advanced knowledge within a specific discipline.

Qualifications

•

High school diploma or GED

•

Three years of experience in security

•

Valid Driver’s License and “safe” driving record

•

Equivalent education and experience are accepted

•

Associate's Degree

•

5 Years

Access control systems and video management system

•

CBDL - Class B Driver’s License

•

Knowledgeable in work place safety practices and PPE to conform with OSHA requirements

•

Working knowledge and understanding of general concepts, practices, and theories used in the technical specialty area under direct supervision

•

Excellent organizational and time-management skills and the ability to multi-task and prioritize. 

•

Ability to maintain standard records; ability to report needs and/or concerns

•

Maintains in-depth understanding of the state-of-the-art security equipment standards and technology.

•

Knowledgeable of physical security, security principals, investigative processes, report preparation and interviewing.

•

Considerable specialized knowledge of the program area

•

Ability to work independently in carrying out oral and written instructions

•

Knowledge of Microsoft Office and associated software

•

Communication: Excellent customer service via phone and face to face conversation, excellent written and oral command of English.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Reliability

Demonstrates a high level of dependability in all aspects of the job.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

All Others

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

High Stress Situations

X

Dangerous Situations

X

Emergency Situations

X

Incarcerated Individuals

X

Combative Individuals

X

Animals

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply routine verbal and/or written instructions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the individual's work

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X

Extreme Darkness

X

Extreme Brightness

X

Radiation

X

Chemicals/Hazardous Waste

X

Gases/Gas Leaks

X

Electrical Hazards

X

Acidid or Harsh Substances

X

Infectious Bacteria/Viruses

X

Infectious Diseases

X

Blood-Borne Pathogens

X

Fumes/Airborne Particles

X

Allergens (variety)

X

Confined Spaces

X

High or Precarious Places

X

Ladders/Step Stools

X

Moving Mechanical Parts

X

Operating Vehicle

X

Operating Light Equipment

X

Operating Heavy Equipment

X