Civil Identification Unit Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Civil Identification Unit Manager

Market Range:

BI17

Approved Date:

3/3/2021 3:32:53 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M2

Career Level Description:

Management Level 2

Job Code:

100138

Job Family:

Forensics and Investigations

Sub Family:

Identification and Records Services

Primary Purpose

Manages and supervises employees of the Civil Identification Unit. Manages and addresses performance related issues and deficiencies. Functions as a liaison with the public and external requestors regarding the release of criminal record information. Creates, proposes and implements new work processes and procedures to ensure the efficient delivery of services. Reviews the daily work product of Civil Identification Unit staff. Monitors errors, employee performance and daily activities to ensure compliance with Agency goals and performance expectations. Reviews and manages questioned identity documents presented to Civil staff to ensure compliance with Agency verification requirements. Works as system administrator for appointment scheduling software and regulating the appointment system. Manages and assists in customer service functions related to Civil functions. Collects public fingerprints using the Live Scan Fingerprint System.  Calculates, documents and reconciles daily transactions. Maintains responsibility as the system administrator for the point of sale system and ensures all appropriate staff receive transaction and cash handling training in accordance with county guidelines. Oversees the daily opening and closing of the Civil Identification Unit in coordination with official operating hours. 

•

Ensures the quality control of services of the Civil Identification unit. Conducts routine audits of work performed to ensure accuracy and maintains statistical data surrounding work objectives. Ensures the accurate submission of fingerprint cards to the SBI.

1

35%

•

Supervises and schedules the Civil Identification staff. Monitors errors, employee performance and daily activities to ensure compliance with agency goals and performance expectations. Conducts routine audits of work performed to ensure accuracy. Oversees the daily opening and closing of the civil unit. Assists in the coordination, selection, interview and hiring of the Civil Identification unit staff.

2

25%

•

Assists and fingerprints civil customers. Reviews and manages questioned documents presented to Civil staff to ensure compliance with agency verification requirements. Disseminates pertinent and authorized criminal record information as requested in compliance with statutory requirements.

3

25%

•

Serves as a system administrator for Civil systems. Administrates the customer scheduling system. Corresponds with Livescan vendors to correct system failures and technological issues. Coordinates the replacement or resolution of any hardware malfunctions to ensure continued functioning and to minimize impacts of on service delivery. Manages and maintains the point of sale system.

4

10%

•

Coordinates the collection, documentation and deposits all cash for services. Calculates, documents and reconciles daily transactions. Ensures staff receive transaction and cash handling training in accordance with county guidelines. Coordinates financial deposits.

5

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M2

Career Level Description:

Management Level 2

•

Fully accountable for implementing operational plans for a Work Group with measurable contribution on Division results.

•

May have budget accountability.

•

Responsible for making moderate improvements of processes, systems or standards to enhance performance of the Work Group.

•

Supports and utilizes the innovations of others to improve on solutions, approaches and technologies.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division.

•

Sometimes requires ability to influence others outside of own job area on policies, practices and procedures.

•

Manages professionals. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and reward authority for direct reports.

•

Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.

Qualifications

•

Bachelor's degree in Physical, Natural or Forensic Science, Criminal Justice or related field

•

Successful completion of a fingerprint comparison course within 12 months of employment

•

Two years of experience in the science of fingerprint identification

•

Valid Driver's License and "safe" driving record

•

NC Division of Criminal Information certification required within 12 months of employment - Must maintain current certification thereafter

•

Equivalent education and experience are accepted

•

Ability to use appropriate interpersonal skills and methods to reduce tension and resolve conflict.

•

Ability to allocate decision-making authority and/or task responsibility to others to maximize the organization and individuals’ effectiveness.

•

Ability to identify problems, determine possible solutions and actively work to resolve the issues.

•

Ability to arrange and assign work to use resources efficiently.

•

Ability to measure and evaluate work processes, services and products to achieve organizational goals.

•

Ability to review work and evaluate performance of others and the ability to develop individuals’ competencies.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Conflict Management

Brings substantial conflicts and disagreements into the open and attempts to manage them collaboratively, building consensus, keeping the best interests of the organization in mind, not only one's own interest.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X