Director of Fire Services & Emergency Management

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Director of Fire Services & Emergency Management

Market Range:

MR25

Approved Date:

3/8/2024 7:54:49 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

L1

Career Level Description:

Leadership Level 1

Job Code:

100250

Job Family:

Fire Services

Sub Family:

Fire Services Operations

Primary Purpose

Coordinates and oversees the fire service delivery system of Wake County to include 19 contract agencies with approximately 400 career staff, 800 volunteer members and an annual budget of +$23 Million. Acts as the liaison between the county and contracting fire departments and provides staff support to the Wake County Fire Commission. Provides representation to county management and the Wake County Board of Commissioners. Directs the internal activities of the Fire Services department which includes Fire Prevention, Fire Training, Fire Operations and Emergency Management.

•

Develops and monitors the Fire Services $23 million budget to include the Wake County Fire Tax District. Tracks revenues and expenditures, evaluates program effectiveness and recommends new programs with sufficient supporting documentation.

1

45%

•

Directs and monitors the activities of the Fire Services department including Fire Prevention, Fire Training, Fire Operations and Emergency Management.

2

10%

•

Develops, implements and monitors fire service work plan initiatives which support the Wake County Board of Commissioners goals, County Manager directives and Fire Commission initiatives. Coordinates plans with other departments, outside agencies and other boards and commissions as necessary.

3

15%

•

Serves as a liaison between fire service contract agencies and support service agency providers which are necessary for accomplishing the routine, daily service delivery to Wake County citizens. Examples of these support service providers are Raleigh Wake Emergency Communications Center, Wake Emergency Communications Organization, Wake County GIS, Wake County Radio Administrator, Wake County Finance and Purchasing office, Wake County Budget Office and Office of State Fire Marshal.

4

20%

•

Responds to significant events and major emergencies to assist contract fire agencies and allied emergency service providers.

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

L1

Career Level Description:

Leadership Level 1

•

Head of a Department.

•

Creates overall operational plans for Department.  Results  impact overall County goals.

•

Responsible for improving upon parts of an entire process or system, leveraging personal past experiences as well as extensive information gathering.

•

Commits resources to pursue innovative solutions and champions innovative projects.

•

Communicates with parties within and outside of own job function, and typically has responsibilities for communicating with parties external to the organization, which may include elected officials, leadership peers, customers or vendors.

•

May negotiate and compromise to influence internal and external parties to accept concepts, practices and approaches of the Department.

•

Achieves results through multiple teams of Divisions.

•

Ensures appropriate selection, organization, and leadership of Division/Function; coaches and develops Division leaders.

•

Requires advanced general management and leadership capability to lead Division teams. Typically has broader practical experience across multiple disciplines within the County.

Qualifications

•

Bachelor's degree in Fire Prevention, Fire Science or related field

•

Eight years of experience in fire service, including at least four years of supervisory experience

•

Equivalent education and experience are accepted

•

Combination of rural and municipal experience.

•

•

Certification through the National Fire Academy as an Executive Fire Officer or Center for Public Excellence's Chief Fire Officer.

•

Ability to demonstrate a basic knowledge of NFPA 921 and NFPA 1033 guidelines and standards.

•

Excellent verbal and written communications skills.

•

Excellent communication skills and strong interpersonal and organization skills.

•

Ability to develop written documents and reports and cater information to the intended audience.

•

Excellent attention to detail, project and time management skills and the ability to manage multiple priorities. 

•

Ability to understand the implications of new information for both current and future problem-solving and decision-making.

•

Strong strategic thinking skills and the ability to turn strategy into action.

•

Excellent interpersonal and professional presentation skills.

•

Advanced critical thinking and project management skills.

•

Strong analytical and problem solving skills

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Conflict Management

Brings substantial conflicts and disagreements into the open and attempts to manage them collaboratively, building consensus, keeping the best interests of the organization in mind, not only one's own interest.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Organizational Alignment

Ensures the organization’s goals and objectives align with the County’s mission and vision.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X