Director of Community Services

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Director of Community Services

Market Range:

MR26

Approved Date:

3/8/2024 12:34:45 PM

FLSA:

Exempt

EEO Code:

OFFICIALS AND ADMINISTRATORS

Career Level:

L1

Career Level Description:

Leadership Level 1

Job Code:

100246

Job Family:

General Management

Sub Family:

County Management

Primary Purpose

The Community Services Director is responsible for leading, planning, organizing, maintaining and directing the facilities and services of the Wake County Public Library System, the Parks, Recreation and Open Space Division, Geographic Information Services Division, Planning, Development and Inspections Division, Community Services Administration Division and the Veteran's Services Office. The Community Services Director provides vision and strategic direction for all of the divisions working closely with the County Manager's Office and the County Board of Commissioners. This position also is responsible for establishing and maintaining effective working relationships and collaborations with other Wake County agencies, municipalities, regional agencies, state government and the Federal Government.

•

Long Range and Strategic Planning

1

45%

•

Establish and maintain effective working relationships and collaborations with other Wake County agencies, municipalities, regional agencies, state government, and the Federal Government

2

35%

•

CIP and Budget Administration

3

10%

•

Makes recommendations on a wide range of policy issues to the County Manager and County Board of Commissioners

4

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

L1

Career Level Description:

Leadership Level 1

•

Head of a Department.

•

Creates overall operational plans for Department.  Results  impact overall County goals.

•

Responsible for improving upon parts of an entire process or system, leveraging personal past experiences as well as extensive information gathering.

•

Commits resources to pursue innovative solutions and champions innovative projects.

•

Communicates with parties within and outside of own job function, and typically has responsibilities for communicating with parties external to the organization, which may include elected officials, leadership peers, customers or vendors.

•

May negotiate and compromise to influence internal and external parties to accept concepts, practices and approaches of the Department.

•

Achieves results through multiple teams of Divisions.

•

Ensures appropriate selection, organization, and leadership of Division/Function; coaches and develops Division leaders.

•

Requires advanced general management and leadership capability to lead Division teams. Typically has broader practical experience across multiple disciplines within the County.

Qualifications

•

Bachelor's degree in Public Administration, Planning or related field

•

Eight years of experience in public management with a governmental organization including at least four years of supervisory experience

•

Valid Driver's License and "safe" driving record

•

Equivalent education and experience are accepted

•

Excellent communication skills and strong interpersonal and organization skills

•

Ability to effectively communicate with internal departments, divisions and the general public

•

Strong strategic thinking skills and the ability to turn strategy into action

•

Strong communication and interpersonal skills to work across a broad spectrum of personality

•

Excellent verbal and written communications skills

•

Thorough knowledge of the principles and practices of public administration and business administration

•

Ability to demonstrate initiative and independent judgment in dealing effectively with ambiguity, recognizing trends, identifying approaches and offering a variety of options and solutions to solve problems

•

Maintains excellent relations with residents, client , and all community departments 

•

Ability to develop and maintain rapport with elected officials

•

Ability to monitor long range business and capital improvement plants

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Strategic Vision

Sees the big, long-range picture and leads others accordingly.

Influence

Asserts own ideas and persuades others, gaining support and commitment from others; mobilizes people to take action, using creative approaches to motivate others to meet organizational goals.

Cooperative Leadership

Promotes and generates cooperation among one's peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that gets results.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X