Regional Center Director

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Regional Center Director

Market Range:

MR21

Approved Date:

4/14/2021 11:45:36 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M3

Career Level Description:

Management Level 3

Job Code:

100629

Job Family:

General Management

Sub Family:

Human Services Management

Primary Purpose

Ensures the needs of the region's vulnerable populations are met by creating and maintaining a multifaceted service delivery system. Works collaboratively with County Departments, the Human Services Board, local Community Advisory Committee, partners, municipalities and residents to establish and maximize resources for the region.

•

Assures coordination and successful delivery of services at the Regional Center.  Establishes Center  policies and procedures to assure uniform administration and delivery of services.  Develops, recommends, and implements current and longer-term business plans.  Represents the agency  in  the community in work with  local Chambers of Commerce,  town government, and civic & non-profit organizations.   Facilitates monthly  integrated management team meetings.  Ensure proper  service  delivery and promote service integration.  Monitors licensing and accreditation requirements, provide facility management, responds directly to emergent issues.

1

30%

•

Engages the community to ensure residents within the region have access to a broad range of high services and that meet their needs.  Analyzes qualitative and quantitative data to determine needs and trends.  Collaborates with community leaders and citizens to ensure local needs are addressed.  Serves as a community liaison of the  Human Services Department.   Invites citizen participation in the development of strategies.  Works in partnership with professional agencies, health providers and other organizations within the region.  Maintains a thorough knowledge of community resources. Facilitates local Community Advocacy Committee meetings. Develops and implement a Regional Center marketing plan.

2

35%

•

Coordinates fiscal management functions a the Regional Center. Works collaboratively across departments to prioritize service needs and allocates resources to meet the needs of residents. Works in partnership with Human Services program staff to monitor expenditures and revenue and explore innovative approaches to improve efficiency and the use of resources. Monitors fiscal compliance, tracks trends and requests funding to meet service level demands

3

20%

•

Provides direct supervision of operational staff in the Regional Center. Partners in the management and oversight of  staff from Human Services Divisions who are assigned to the Regional Center. Collaborates in the recruitment of staff.  Completes job performance evaluations for all Human Services management staff.  Trains and coach staff, and addresses conflicts that may arise.  Assures cohesion and standardization of business practices and protocols at the Regional Center. Oversees data collection to confirm that teams are are meeting client needs.  Ensures staff are providing exceptional customer service.

4

15%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M3

Career Level Description:

Management Level 3

•

Leads Work Groups through other supervisors, managers, and/or professionals.

•

Creates and manages the execution of operational plans for a Work Group that support the achievement of the Division strategy.

•

Typically contributes to overall Division budget planning.

•

Responsible for making moderate to significant improvements of processes, systems or standards to enhance performance of Division.

•

Introduces new ideas and creative solutions to stimulate discussion and thinking in both internal and external situations.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division or externally.

•

Influences others regarding the area of responsibility’s practices and approaches.

•

Achieves goals through managing a team comprised of managers and/or professionals.

•

Has hiring, firing, promotion and reward authority for direct reports

•

Requires broad management knowledge to lead project teams in one Work Group. Typically has master-level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.

Qualifications

•

Bachelor's degree

•

Five years of job-related management experience

•

Equivalent education and experience are accepted

•

Superior customer service skills, integrity, and commitment to collaboration and forward-thinking efficiency

•

Exceptional critical thinking ability with demonstrated troubleshooting and problem-solving skills

•

Supervision skills with ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor

•

Ability to maintain favorable public relations

•

Ability to work independently and as a collaborative team member to produce needed outcomes and make sound judgment decisions

•

Ability to maintain positive work relationships across the organization

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Organizational Understanding

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X