Business Analytics Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Business Analytics Manager

Market Range:

MR21

Approved Date:

4/26/2021 3:27:29 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M2

Career Level Description:

Management Level 2

Job Code:

100079

Job Family:

General Management

Sub Family:

Business Analysis

Primary Purpose

Oversees the strategic and tactical decisions for Human Services Department's business intelligence and analytics solutions. Facilitates organizational data strategies for governance, design, implementation, integration and usage. Leads the design, build, and maintenance of business intelligence and analytics platforms.

•

 Works closely with business leaders across all areas of the organization to enhance business decision making capabilities through data and technology. Analyzes complex data structures and relationships while designing and developing prototypes for complex, multi-dimensional reports. Leads a team of senior managers and technical leads to provide high quality data, reporting, and analytics solutions.

Promotes data analytics as a discipline within Wake County Human Services. Delivers presentations and training to business users to raise awareness of the value of data analytics as a standard practice for decision-making.

1

25%

•

Participates in requirements gathering and program meetings to identify opportunities for new BI insights, areas where BI will add greater value, or where current reports can be updated to provide better information.

2

20%

•

Understands business requirements, anticipates future requirements, and guides team members to develop data models and solutions that support business questions/needs and promote data quality and agility.

3

20%

•

Supports various reporting needs via dashboards - including marketing performance and ROI from campaign analytics subscription business including acquisition of new consumers, engagement and retention.

4

15%

•

Monitors Business Intelligence and data management technology trends and introduces innovative solutions to meet business needs.

5

10%

•

Consistently provides subject matter expertise to business unit leaders & staff to improve reporting efficiency and on usage of new tools with feasibility.

6

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M2

Career Level Description:

Management Level 2

•

Fully accountable for implementing operational plans for a Work Group with measurable contribution on Division results.

•

May have budget accountability.

•

Responsible for making moderate improvements of processes, systems or standards to enhance performance of the Work Group.

•

Supports and utilizes the innovations of others to improve on solutions, approaches and technologies.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division.

•

Sometimes requires ability to influence others outside of own job area on policies, practices and procedures.

•

Manages professionals. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and reward authority for direct reports.

•

Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.

Qualifications

•

Bachelor's degree

•

Five years of experience in business analytics, including at least one year of supervisory experience

•

Equivalent education and experience are accepted

•

Master's Degree

Data Science, Business Analytics, or related discipline.

•

4 Years

 managing full requirements phase from Inception through completion including leading writing/managing requirements, and mentoring/guiding other Business Analysts throughout the project.

And

•

3 Years

In Business Intelligence, Data Analytics, Reporting and/or Data Warehousing

Or

•

4 Years

Experience working with bi and reporting tools. knowledge of data warehouse / data mining tools a plus

Or

•

Program & Project Management\Certified Project Management Professional (PMP)-PMI

Upon Hire

•

Supervision skills with ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor.

•

Demonstrated strong analytical, quantitative, and problem-solving skills.

•

High level of proficiency in Microsoft Excel and data manipulation and analysis tools.

•

Familiarity with web-based management & business intelligence systems preferred.

•

Excellent quantitative and analytical skills ability to develop methodologies and assumptions, use data software to conduct the analyses, and synthesize findings to drive actionable insights. 

•

Project management and excellent written and verbal communication skills.

•

Excellent reporting, analytical and judgment skills with demonstrated ability to gather and interpret complex information from multiple internal and external sources to enable high level decision making and strategy formation. 

•

Strong organization, planning, and project management skills ability to prioritize tasks for self and team to meet requirements and deadlines. 

•

Strong analytical, conceptual, and problem-solving abilities.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Analysis

Examines data to grasp issues, draw conclusions, and solve problems.

Innovation

Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services.

Consulting

Applies knowledge of policies and procedures in the area of work to advise others across the organization on critical issues.

Strategic Vision

Sees the big, long-range picture and leads others accordingly.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X