Human Resources Trainer

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Human Resources Trainer

Market Range:

MR19

Approved Date:

12/15/2020 11:02:37 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P2

Career Level Description:

Professional Level 2

Job Code:

100442

Job Family:

Human Resources

Sub Family:

Training & Development

Primary Purpose

Provides county-wide organizational training including assessing and evaluating training needs, identifying learning objectives, developing training plans and materials, and providing training instruction and delivery. Consults with managers to identify training opportunities that will successfully enable employees to perform at their best, grow their capabilities, and deliver top-tier services.

•

Designs in-person and eLearning training in the areas of human resources, supervision, communication, customer service, coaching, and team building. Assesses and evaluates training needs, identifies learning objectives, and develops training plans and materials.

1

25%

•

Delivers training sessions through in-person and eLearning sessions. Selects delivery methods to meet training objectives

2

40%

•

Consults with managers to identify training and development opportunities. Conducts needs assessments and provides feedback to managers regarding training initiatives

3

10%

•

Evaluates effectiveness of training initiatives through pre and post test performance. Makes recommendations for course revisions or additions based on measurements

4

10%

•

Assists with learning management system administration, training calendar management, and communication strategy for soliciting participation in training initiatives

5

5%

•

Collaborates with internal partners to assist in communicating changes in human resources initiatives, policies, processes, and systems

6

5%

•

Continuously looks to improve training and development at all levels within the organization by staying current on training best practices and adult learning trends.

7

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Participates in special projects and other duties as assigned

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P2

Career Level Description:

Professional Level 2

•

Works independently on projects/assignments that impact Work Group results.

•

Work is generally supervised and involves periodic process checks.

•

Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of the Work Group.

•

Typically communicates within or outside the Work Group to provide information requiring some explanation or interpretation to reach agreement.

•

May provide guidance and assistance to entry level professionals or support staff.

•

Requires practical knowledge of the Work Group typically obtained through advanced education combined with experience.

Qualifications

•

Bachelor's degree in Human Resources Management, Public Administration, Business Administration or related field

•

Three years of experience in human resources administration

•

Equivalent education and experience are accepted

•

Ability to develop and conduct multiple training programs to meet organizational training needs

•

Ability to prepare training plans/materials and provide instruction for multiple work units in a variety of disciplines

•

Ability to develop and administer a training evaluation program and make recommendations for change or improvement

•

Ability to manage and facilitate group discussions

•

Ability to provide in-depth consultation in the areas of needs assessment, curriculum design for complex training goals, and program evaluation

•

Demonstrated knowledge of adult learning principles, theories, models and the application of these in both principle and practice

•

Ability to understand and uphold confidentiality

•

Exceptional customer service skills

•

Excellent written communication and interpersonal skills. Exceptional oral communication skills to include formal presentation, coaching and consultation with ability to communicate well throughout all levels of the organization

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Listening

Understands and learns from what others say.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply non-routine verbal and/or written instructions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X