Onboarding Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Onboarding Manager

Market Range:

MR20

Approved Date:

9/8/2021 10:06:16 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M2

Career Level Description:

Management Level 2

Job Code:

100557

Job Family:

Human Resources

Sub Family:

General Human Resources

Primary Purpose

Plans, directs, and manages employee onboarding, offboarding, and background check for the County. Supervises Onboarding Center staff. Serves as a member of the Human Resources leadership team.

•

Develops, implements and manages a comprehensive onboarding and offboarding program to ensure a partnership between new employees, hiring managers, and HR while establishing an effective long-term working relationship between the employee and the County. Creates and maintains onboarding and offboarding program materials and website.

1

20%

•

Acts as an ambassador to new hires and facilitates the introduction to Wake County. Coordinates relocation procedures. Oversees communications with new hires before their start date through first year of employment. Creates onboarding processes for existing employees as they transition to a new department.

2

15%

•

Serves as a liaison with HR, Parking, IT and Hiring Departments on hiring cycles and employee onboarding.

3

15%

•

Develops and manages county-wide background check program. Facilitates vendor selection and evaluation process via Request for Information (RFI) or Request for Proposal (RFP). Serves as resource regarding more difficult and adverse background check results, partnering with supervisor and Employee Relations to determine appropriate outcome.

4

15%

•

Collaborates with departments to create employee engagement ideas and processes. Incorporates retention strategy for designated time periods throughout the new hire’s onboarding process.

6

10%

•

Gathers employee experience feedback. Develops and manages metrics and KPIs of the onboarding, offboarding and background check programs' effectiveness.

7

5%

•

Supervises Onboarding Center staff to include defining goals, hiring and training staff, timekeeping, and managing professional development and performance management.

8

10%

•

Serves on Human Resources leadership team.

9

5%

•

Maintains professional and technical knowledge of the field through professional development.

10

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Participates in special projects and other duties as assigned.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M2

Career Level Description:

Management Level 2

•

Fully accountable for implementing operational plans for a Work Group with measurable contribution on Division results.

•

May have budget accountability.

•

Responsible for making moderate improvements of processes, systems or standards to enhance performance of the Work Group.

•

Supports and utilizes the innovations of others to improve on solutions, approaches and technologies.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division.

•

Sometimes requires ability to influence others outside of own job area on policies, practices and procedures.

•

Manages professionals. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and reward authority for direct reports.

•

Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.

Qualifications

•

Bachelor's degree in Human Resources Management, Public Administration, Business Administration or related field

•

Five years of experience in human resources administration directly related to the position’s functional area, including at least two years of supervisory experience

•

Equivalent education and experience are accepted

•

Creative and innovative thinking to propose cutting-edge programs

•

Ability to build relationships and collaborate with all levels in the organization

•

Ability to prioritize tasks and make strategic decisions with minimal guidance

•

Negotiating and influencing skills

•

Ability to exercise strategic thinking and operational excellence with a focus on quality and execution

•

Ability to apply discretion and sound judgment in managing massive amounts of information and complex processes to make decisions

•

Excellent communication, presentation and writing skills

•

Proficiency in Excel, Word, PowerPoint, Outlook, Office 365

•

Attention to detail

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X