Onboarding Specialist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Onboarding Specialist

Market Range:

MR15

Approved Date:

7/24/2024 1:59:15 PM

FLSA:

Non-Exempt

EEO Code:

PARAPROFESSIONALS

Career Level:

C3

Career Level Description:

Core Services Level 3

Job Code:

100558

Job Family:

Human Resources

Sub Family:

General Human Resources

Primary Purpose

Serves as a program resource for employee onboarding and offboarding activities. Consults with departments on systems to facilitate background check processing and ensures compliance for the County. Assists departments in capturing positive onboarding experiences and highlight employee onboarding success.

•

Provides an efficient, engaging, and welcoming experience to incoming employees and a positive experience for separating employees. Serves as first point of contact for hiring managers on resources and best-practices to foster employee onboarding success and supporting methods to capture positive onboarding experiences. Facilitates one-on-one onboarding sessions to complete critical tasks for employees to successfully join Wake County (e.g., I-9, ID cards, parking, tax forms, direct deposit, new hire orientation etc.) and to transition between Wake County departments. Serves as a resource to new employees regarding onboarding processes and procedures and relocation guidelines. Prepares new employees for orientation distributing required forms and information. Broad knowledge of policies and procedures for multiple functions (e.g., payroll, FLSA, benefits, IT systems, security/badges, parking) required to perform this task.

1

25%

•

May initiate pre-employment onboarding steps such as generating offer letters and completing onboarding forms. Conducts pre-employment background checks based on county, state and federal policy and job specific requirements. This may include criminal, sex offender, credit, and driving record background checks.

2

25%

•

May assist in maintenance of onboarding materials, manage distribution of benefit enrollment documents and new hire surveys, and assist in development of other resources to enhance employee experience. May oversee management of Onboarding email inbox to address questions from new hires, hiring managers, and other stakeholders.

3

20%

•

Accesses a variety of systems and resources (e.g., Applicant Tracking System, Advantage, Facilities Management tracker, Information Systems, Monday.com, Survey Monkey) to maintain metrics and generate

reports to track the status of hires and separating employees. Provides input in the ongoing onboarding

program and system development, testing, troubleshooting, and training. Collaborates with other units to research and resolve new hire onboarding issues.

4

15%

•

Serves as resource to managers on offboarding process. Manages distribution of offboarding checklists and maintains metrics of resource usage.

5

15%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

C3

Career Level Description:

Core Services Level 3

•

Works to deliver day-to-day objectives that directly impact the achievement of results for the Work Group.

•

Work consists of tasks that are typically not routine.

•

Works independently under limited supervision, applying discretion when required.

•

Responsible for recommending adjustments to processes or systems that improve the effectiveness of the Work Group.

•

May be required to apply discretion within broad operational boundaries and procedures.

•

Communicates within and outside Work Group to obtain information or explain practices and policies.

•

Responsible for providing, guidance, coaching, and training to lower-level support employees.

•

Requires broad knowledge of operational systems and practices typically gained through extensive experience, technical training, and/or advanced education.

Qualifications

•

Associate's degree in Human Resources Management, Public Administration, Business Administration or related field

•

Three years of experience in human resources administration

•

Equivalent education and experience are accepted

•

Ability to organize and analyze data to tell a story.

•

Ability to proactively anticipate the needs of new employees and managers while providing excellent service. Proven ability to effectively prioritize the needs of customers.

•

Broad knowledge of policies and procedures for multiple functions across HR and the ability to identify and understand the impact that each function has on new and separating employees.

•

Working knowledge of applicant tracking systems and HR management tools, systems, and processes.

•

Ability to build relationships and collaborate with all levels in the organization.

•

Ability to prioritize tasks and make decisions with minimal guidance.

•

Ability to handle sensitive and confidential information.

•

Excellent verbal and written communication skills.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Organizational Understanding

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply routine verbal and/or written instructions

Organization

Organize actions to complete sequential and/or routine tasks

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and exchange routine/basic information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X