Benefits & Wellness Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Benefits & Wellness Manager

Market Range:

MR22

Approved Date:

9/8/2021 10:05:33 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M3

Career Level Description:

Management Level 3

Job Code:

100057

Job Family:

Human Resources

Sub Family:

Benefits

Primary Purpose

Plans, directs, and manages the County's benefits and wellness programs. Ensures that benefit and wellness programs adhere to current regulations and support the organization's strategic objectives. Manages vendor relationships and supervises benefits and wellness staff. Serves as member of the Human Resources leadership team.

•

Designs, manages, and administers benefits, wellness and leave programs. Partners with County leadership and vendors on plan design and premium rate changes. Oversees claims resolutions and enrollment and processing changes

1

20%

•

Leads key benefit-related systems projects including benefits renewals, open enrollment, ACA compliance, and vendor/ benefit design transitions. Participates in system design, testing, and implementation

2

15%

•

Serves as key member on the RFP team for all benefits contracts. Provides direction and management of all benefits-related vendor relationships as well as the Employee Health Centers

3

10%

•

Oversees benefits-related data analysis and account reconciliation. Maintains medical and prescription claims data and monthly log of benefits-related invoices. Reviews vendor statements to ensure accuracy. Reviews benefits budget on a quarterly basis

4

10%

•

Implements all new benefits plan design changes by coordinating with vendors, preparing communication materials, ensuring proper policies and procedures are in place, and educating employees and management. Oversees benefits-related communication and marketing plans

5

10%

•

Monitors marketplace competitiveness and vendor performance on all plans, programs and services. Conducts annual re-evaluation of benefits programs for cost effectiveness and quality. Recommends new initiatives and programs to further organization’s goals and support cost containment

6

10%

•

Ensures proper processes and procedures are in place to administer programs in compliance with applicable laws, regulations and policies. Maintains all reporting and compliance requirements. Recommends internal policy and procedural changes as needed

7

5%

•

Creates and oversees team’s workflow and required tasks. Defines goals, communicates objectives and monitors team performance. Manages all onboarding activities, professional development, performance, discipline, work schedules, and timesheet approvals

8

10%

•

Serves on Human Resources leadership team

9

5%

•

Maintains professional and technical knowledge of the field through professional development

10

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Participates in special projects and other duties as assigned

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M3

Career Level Description:

Management Level 3

•

Leads Work Groups through other supervisors, managers, and/or professionals.

•

Creates and manages the execution of operational plans for a Work Group that support the achievement of the Division strategy.

•

Typically contributes to overall Division budget planning.

•

Responsible for making moderate to significant improvements of processes, systems or standards to enhance performance of Division.

•

Introduces new ideas and creative solutions to stimulate discussion and thinking in both internal and external situations.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division or externally.

•

Influences others regarding the area of responsibility’s practices and approaches.

•

Achieves goals through managing a team comprised of managers and/or professionals.

•

Has hiring, firing, promotion and reward authority for direct reports

•

Requires broad management knowledge to lead project teams in one Work Group. Typically has master-level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.

Qualifications

•

Bachelor's degree in Human Resources Management, Public Administration, Business Administration or related field

•

Six years of experience in human resources administration, including at least two years of human resources management experience

•

Equivalent education and experience are accepted

•

Detailed knowledge of benefits administration and compliance in accordance with ACA, HIPAA, ERISA, IRS, and DOL regulations

•

Supervision skills with ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor

•

Knowledge of HRIS systems when testing system changes and new software releases to ensure accuracy as related to employee benefit programs

•

Ability to multi-task and manage priorities, be a self-starter, work well under pressure

•

Ability to deliver accurate, timely results and respond to frequent ad hoc requests

•

Ability to analyze large amounts of data to determine trends

•

Ability to handle confidential matters with discretion

•

Ability to manage and lead special projects

•

Ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy

•

Proficient in Microsoft Office (Word, Excel, Outlook)

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Conflict Management

Brings substantial conflicts and disagreements into the open and attempts to manage them collaboratively, building consensus, keeping the best interests of the organization in mind, not only one's own interest.

Human Resource Management

Knowledge of employee development concepts, principles, and practices related to planning, evaluating, and administering performance management, training, organizational development, and career development initiatives.

Organizational Alignment

Ensures the organization’s goals and objectives align with the County’s mission and vision.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X