Certified Medical Assistant

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Certified Medical Assistant

Market Range:

HS12

Approved Date:

8/31/2021 5:58:28 PM

FLSA:

Non-Exempt

EEO Code:

ADMINISTRATIVE SUPPORT

Career Level:

C2

Career Level Description:

Core Services Level 2

Job Code:

100091

Job Family:

Health Services

Sub Family:

Nursing

Primary Purpose

Assists health care providers, nursing staff and administrative support staff in the delivery of quality patient care and public health services in clinic and/or community setting as delegated by a Registered Nurse or a Nurse Practitioner.

•

Collects client data by using standardized tools and procedures as delegated by a Registered Nurse (RN).  Observes clients to detect physical and behavioral signs and symptoms that may require medical attention. Documents client data and reports client observations to providers and/or nurse. Reviews and compares objective client data (ex. lab test results) to nurse delegated standing medical orders to determine appropriate course of action. Creates positive team approach to meet work area demands.

1

25%

•

Assists in provision of client health care as delegated by a RN. Performs technical tasks and implements plan of care. Sets up treatment or testing equipment, positions or holds client for medical procedure, and/or treatments performs simple treatments as delegated by a RN. Administers immunizations and medications as delegated by RN following appropriate order, schedule and technique. Collects, processes and transports specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel.

2

25%

•

Provides information and answers routine questions of clients and or family members according to established standards regarding their medical care and preventive health maintenance topics such as diet, weight, smoking and topics related to medical specialty. Establishes a compassionate environment by providing culturally sensitive emotional, psychological, and spiritual support to clients, friends, and families. Inquires client regarding socioeconomic needs and provides resource information.

3

25%

•

Documents client health care services in electronic and/or paper client and department records. Maintains patient confidence and protects operations by keeping information confidential. Participates in quality monitoring thru the review of records and treatment plans for patient outcomes on a periodic basis to assure quality care.

4

15%

•

Protects clients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and privacy regulations. Maintains safe and clean working environment; cleans and sanitizes examination rooms, medical equipment or other patient care areas. Maintains adequate inventory of medical supplies.

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Ensures own knowledge and understanding of the state, county and public health regulations and policies governing certified medical assistant scope of practice in relevant specialty areas. Obtains required continuing education, periodic competency and skills review and RN validation, maintains required current licensure and certifications.

•

Additional duties as assigned to meet work area goals, Wake County Human Services (WCHS) and Wake County goals.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

C2

Career Level Description:

Core Services Level 2

•

Works to deliver day-to-day objectives that moderately impact the achievement of the Work Group results.

•

Work typically involves regular review by senior employees and/or supervisors.

•

Responsible for making minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems. May be required to highlight areas of concerns/problems and submit or recommend solutions to supervisor in own Work Group.

•

Communicates within and outside the Work Group to obtain or explain information.

•

May provide guidance and assistance to new or entry-level employees.

•

Requires basic job knowledge of systems and procedures obtained through prior work experience or education.

Qualifications

•

High school diploma or GED

•

Six months of experience as a Certified Medical Assistant

•

CPR, CMA Certificate; successful completion of a medical assistant training program through an accredited school recognized by the United States Department Education (USDE) or the Council for Higher Education Accreditation (CHEA) or equivalent medical assistant certification through on the job training and preceptorship by a RN and successful completion of the certification exam.

•

•

Equivalent education and experience are NOT accepted

•

Knowledge of the information and techniques needed to screen and test human health status and perform delegated routine technical nursing tasks.

•

Ability to interact and communicate effectively with clients, families and individuals at all levels of the organization with tact and diplomacy.

•

Demonstrates knowledge and ability to use Microsoft Word, email and electronic health records.

•

Provides excellent customer service and interpersonal communication skills as well as a passion to facilitate healthy life style and outcomes in collaboration with clients and colleagues..

•

Knowledge of relevant equipment, supplies, policies, procedures, and strategies to promote safe working environment in clinical and community settings.

•

Ability to handle confidential matters with discretion, protecting client privacy in compliance with policies and regulations.

•

Exhibits a strong team player attitude and promotes a positive work environment.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Reliability

Demonstrates a high level of dependability in all aspects of the job.

Crisis Management

Performs jobs in a manner that minimizes hazards to oneself, others, and the environment. Maintains a physical work environment that contributes to the well-being of others.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply routine verbal and/or written instructions

Organization

Organize actions to complete sequential and/or routine tasks

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and exchange routine/basic information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X