EMS Assistant Chief of Community Outreach

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

EMS Assistant Chief of Community Outreach

Market Range:

EM16

Approved Date:

7/13/2023 4:13:34 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M3

Career Level Description:

Management Level 3

Job Code:

100287

Job Family:

Health Services

Sub Family:

Emergency Medical Services Operations

Primary Purpose

Provides public messaging, education, and community outreach to the residents and visitors to Wake County. Works with the Communication Office to establish and maintain relationships with media outlets and assists the department with media inquiries about the EMS system and requests for public information. Develops curriculums and materials for various programs and public outreach events. Oversees and maintains the departmental website and helps with the department's social media presence. Interacts and communicates verbally and in writing with individuals and groups, including internal and external partners, subordinates, supervisors, and residents from all education levels, cultural backgrounds, belief structures, and health states. Serves in a highly visible position in the community and must act with a high degree of courtesy, professionalism, respect, and always with the mission statement of prompt, compassionate, and clinically excellent care in mind.

•

Establishes and maintains relationships with community leaders including political, civic, faith based and corporate to evaluate and develop community outreach and public education programs based on alignment with shared goals, effectiveness and feasibility. Develops curriculums, materials, online education materials, and presentations designed to educate the public on public safety, community health, wellness, etc. Coordinates the deployment of personnel and equipment for various community outreach and public education programs. 

1

50%

•

Develops and oversees various youth programs such as the EMS Club, EMS Cadets and EMS Summer Camp.

2

15%

•

Develops and oversees various community programs such as the EMS Citizens Academy and EMS Code Celebrate! 

3

10%

•

Develops and manages the EMS Employee Recognition Program.

4

10%

•

Establishes and maintains relationships with media outlets. Drafts public releases and works with county Public Information Officer. Assists with departmental media relations. Provides information to the media about EMS System activities and programs. Conducts on camera interviews, provide tours and gives presentations to the media. 

5

5%

•

Assists with departmental social media accounts. Develops social media content such as but not limited to recruitment imaging, community outreach, and public service announcements.

6

5%

•

Collects data and develops reports to show effectiveness of public education and community outreach programs.  Develops and presents white papers and presentations. Schedules and runs meetings. Communicates in both written and oral form with internal and external partners as well as stakeholders and program participants.

7

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Leads and participates in required meetings and training.

•

Leads and participates in various department specific committees regarding decisions on protocols, equipment, vehicles, uniforms, etc.

•

Staffs the Emergency Operations Center.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M3

Career Level Description:

Management Level 3

•

Leads Work Groups through other supervisors, managers, and/or professionals.

•

Creates and manages the execution of operational plans for a Work Group that support the achievement of the Division strategy.

•

Typically contributes to overall Division budget planning.

•

Responsible for making moderate to significant improvements of processes, systems or standards to enhance performance of Division.

•

Introduces new ideas and creative solutions to stimulate discussion and thinking in both internal and external situations.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division or externally.

•

Influences others regarding the area of responsibility’s practices and approaches.

•

Achieves goals through managing a team comprised of managers and/or professionals.

•

Has hiring, firing, promotion and reward authority for direct reports

•

Requires broad management knowledge to lead project teams in one Work Group. Typically has master-level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.

Qualifications

•

Associate's degree

•

Five years of experience in the area of Emergency Medical Services or managing community engagement programs

•

Valid Driver's License and "safe" driving record

•

Equivalent education and experience are accepted

•

Bachelor's Degree

in EMS or related field

•

5 Years

experience in the Wake County EMS System or five years providing community outreach and communications to the general public.

•

•

ICS 100, 200, 300, 400, 700 and 800

Upon Hire

•

Exceptional oral/public speaking and written communication skills.

•

Superior customer service skills, integrity and commitment to collaboration and forward-thinking efficiency.

•

Ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy.

•

Ability to demonstrate excellence in critical thinking, communication, prioritization and conflict resolution skills.

•

Demonstrated ability to move projects forward and successfully implement comprehensive change to HR policies, procedures and systems.

•

Ability to consider the relative costs and benefits of potential actions to choose the most appropriate one.

•

Ability to adjust actions in relation to others' actions. Ability to be aware of others' reactions and the ability to understand their reactions.

•

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

•

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

•

Ability to understand scene management and the Incident Command System.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Organizational Understanding

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Caring

Demonstrates responsibility for the image and effectiveness of the organization.

Organizational Alignment

Ensures the organization’s goals and objectives align with the County’s mission and vision.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Strategic Vision

Sees the big, long-range picture and leads others accordingly.

Human Resource Management

Knowledge of employee development concepts, principles, and practices related to planning, evaluating, and administering performance management, training, organizational development, and career development initiatives.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

All Others

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

High Stress Situations

X

Dangerous Situations

X

Emergency Situations

X

Incarcerated Individuals

X

Combative Individuals

X

Animals

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X

Extreme Darkness

X

Extreme Brightness

X

Radiation

X

Chemicals/Hazardous Waste

X

Gases/Gas Leaks

X

Electrical Hazards

X

Acidid or Harsh Substances

X

Infectious Bacteria/Viruses

X

Infectious Diseases

X

Blood-Borne Pathogens

X

Fumes/Airborne Particles

X

Allergens (variety)

X

Confined Spaces

X

High or Precarious Places

X

Ladders/Step Stools

X

Moving Mechanical Parts

X

Operating Vehicle

X

Operating Light Equipment

X

Operating Heavy Equipment

X