EMS Assistant Chief of Logistics

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

EMS Assistant Chief of Logistics

Market Range:

EM16

Approved Date:

1/7/2021 3:04:31 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M3

Career Level Description:

Management Level 3

Job Code:

100288

Job Family:

Health Services

Sub Family:

Emergency Medical Services Operations

Primary Purpose

Manages all processes regarding procurement, management and distribution of EMS system equipment, uniforms, pharmaceutical stock and vehicles at the department level. Supervises logistics personnel and works closely with the other departments who share the same workspace. Responsible for DEA and OSHA compliance and record maintenance, as well as compliance with current federal, state and local guidelines and standards as it relates to EMS medication administration and personal protective equipment, including respiratory protection. Provides oversight to all facility related projects. Interacts and communicates with individuals and groups of individuals (within the EMS department, other departments/agencies, vendors, customers and the public) from all education levels, cultural backgrounds and belief structures. Acts with a high degree of courtesy, professionalism, and respect and always within the mission statement of, providing prompt, compassionate and clinically excellent care to the citizens of and visitors to Wake County. 

•

Provides direct oversight of the management, inventory and distribution of all EMS equipment, pharmaceutical stock, supplies and uniforms. Manages the medical and equipment supply lines throughout the budget year. Establishes an on-going process of reviewing customer needs to minimize workload sharing with other divisions and response unit downtime due to supply or equipment issues. Maintains and develops procedures to project future needs of equipment, pharmaceutical stock, supplies and uniforms. Develops multi-year project timelines for replacement and maintenance intervals. Provides regular updates to EMS Administration regarding supply issues with medical equipment and pharmaceutical stock that have any potential impact on patient care and operations. Establishes and maintains dynamic relationships with stakeholders, including suppliers, logistics staff, EMS system managers, and line personnel, to achieve system goals in the most efficient manner. Coordinates with Special Operations Team Leaders on specialty equipment and supply procurement, storage and inventory management. Communicates in a respectful manner, through written, oral and/or visual means, with all individuals and groups of individuals, regardless of their age, gender, educational level, socioeconomic status, etc.

1

25%

•

Supervises logistics personnel. Develops employee goals and performance measures. Establishes expectations and clear direction on how to implement and achieve those goals. Evaluates employee performance through direct observation and review of inventory control reports and other operational reports in accordance with established policies, procedures, protocols, and expectations. Provides necessary progressive discipline, including coaching and formal measures. Drafts employee evaluations. Plans and conducts effective meetings related to employee performance.

2

15%

•

Serves as the subject matter expert and provides oversight of the inventory management system for maintaining and monitoring supply levels on EMS vehicles and at EMS stations. Monitors this system to ensure its utilization is maximized for inventory control as well as speed and efficiency of the order and delivery process. Recommends technology or application upgrades as needed. 

3

10%

•

Maintains oversight of the EMS Respiratory Protection Program, including fit testing and equipment, in compliance with current OSHA regulations. Acts as a resource to contract EMS agencies regarding standards and compliance with DEA and OSHA regulations. Maintains records regarding DEA and OSHA compliance. Establishes and maintains working relationships with regulatory officials and relevant vendors. 

4

10%

•

Provides direct oversight on the commissioning and decommissioning of all EMS vehicles, including all required certifications from NC OEMS. Develops periodic specifications for the procurement of vehicles. Manages all external vendors that support this task, including up fitters. Coordinates with County Staff, EMS Applied Technologies, and/or external vendors for fleetwide equipment upgrades or maintenance that requires fleet movement through the ESEC.  Coordinates with Fleet staff to ensure the regular maintenance and inventory of all vehicles and trailers, including all included equipment. 

5

10%

•

Researches, interprets and ensures compliance of federal, state, and local guidelines and standards regarding procurement, storage, maintenance, and distribution of pharmaceutical materials (including controlled substances) and personal protective equipment. Researches new medical equipment, pharmaceutical stock and personal protective equipment. Makes recommendations to EMS Administration regarding changes. 

6

10%

•

Functions effectively in a physically demanding, non-climate-controlled warehouse environment, requiring strength, flexibility and endurance. Operates in a safe and respectful manner equipment and vehicles such as forklifts, moving trailers, delivery trucks and large vehicles. 

7

5%

•

Provides oversight of all facility related projects at the Emergency Services Education Center (ESEC), in cooperation with Professional Development and Fire Services, as they relate to the operation of the facility. Acts as the liaison between Professional Development, Fire Services, and EMS Administration regarding any issues, upgrades, maintenance, or repair that will impact the facility or facility operations.

8

5%

•

Operates an emergency vehicle in a safe and respectful manner in emergency mode (lights and sirens) and in non-emergency mode during all hours of the day and night, in all types of traffic and weather conditions. Maintains a NC Class B Non CDL operator’s license and achieves qualification to operate all vehicles.

9

5%

•

Coordinates with Special Operations Team Leaders on specialty equipment and supply procurement, storage and inventory management. Provides on-call support for severe weather events and mass casualty incidents that require utilization of local, state and regional resources.

10

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Leads and participates in required meetings and training.

•

Leads and participates in various department specific committees regarding decisions on equipment, supplies, vehicles, uniforms, etc.

•

Leads and participates in community outreach and public education events.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M3

Career Level Description:

Management Level 3

•

Leads Work Groups through other supervisors, managers, and/or professionals.

•

Creates and manages the execution of operational plans for a Work Group that support the achievement of the Division strategy.

•

Typically contributes to overall Division budget planning.

•

Responsible for making moderate to significant improvements of processes, systems or standards to enhance performance of Division.

•

Introduces new ideas and creative solutions to stimulate discussion and thinking in both internal and external situations.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division or externally.

•

Influences others regarding the area of responsibility’s practices and approaches.

•

Achieves goals through managing a team comprised of managers and/or professionals.

•

Has hiring, firing, promotion and reward authority for direct reports

•

Requires broad management knowledge to lead project teams in one Work Group. Typically has master-level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.

Qualifications

•

Associate's degree

•

Five years experience in the area of Emergency Medical Services, Administration, or warehouse and inventory control processes

•

Valid Driver's License and "safe" driving record

•

Equivalent education and experience are accepted

•

Master's Degree

EMS, Business management or related field

•

Experience in overseeing warehouse, inventory control and material handling processes

•

Experience with inventory management systems and barcode scanners

•

Experience with the management and storage of medical equipment and pharmaceutical supplies

•

Experience establishing working relationships with external vendors and suppliers

•

Experience managing emergency vehicle up fitting processes

•

Excellent computer skills, including proficiency in Windows 10, Microsoft Excel and Word and Outlook email client

•

Forklift certification or ability to obtain certification within 6 months of employment

Within 180 Days

•

Medically cleared as a paramedic in the Wake County EMS System

•

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

•

Ability to demonstrate initiative and independent judgment in dealing effectively with ambiguity, recognizing trends, identifying approaches and offering a variety of options and solutions to solve problems, considering the relative costs and benefits of potential actions to choose the most appropriate one.

•

Ability to plan work assignments to assure exemplary customer service and mutually beneficial results. Ability to make logical adjustments in methods or procedures, obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

•

Supervision skills with ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor.

•

Superior customer service skills, integrity, and commitment to collaboration and forward-thinking efficiency with the ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy. Communication may be verbal or written. 

•

Ability to manage and lead special projects.

•

Ability to navigate various computer software applications and databases.

•

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

•

Good physical stamina and endurance, measured by the ability to undertake, without adverse effects, standing, walking, squatting, kneeling, crouching, crawling, working on your feet for an extended period, climbing a ladder or portable stairs and safely balance, using hands and fingers to grasp, handle and feel items, reaching with hands and arms to move objects on shelves and from ground to overhead, lifting and moving objects up to 30 pounds, frequently lifting and moving objects up to 50 pounds, occasionally pushing or pulling objects that weigh more than 500 pounds with mechanical assistance. Must have good eye-hand coordination and sufficient manual dexterity to manipulate equipment and instrumentation.

•

Ability to safely operate equipment and vehicles such as forklifts, moving trailers, delivery trucks and large vehicles. 

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Innovation

Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Project or Program Management

Structures and directs others’ work on projects or programs.

Organizational Understanding

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Fiscal Accountability

Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions. Understands the organization's financial processes.  Prepares, justifies, and administers the program or project budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities. 

Organizational Alignment

Ensures the organization’s goals and objectives align with the County’s mission and vision.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

All Others

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

High Stress Situations

X

Dangerous Situations

X

Emergency Situations

X

Incarcerated Individuals

X

Combative Individuals

X

Animals

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X

Extreme Darkness

X

Extreme Brightness

X

Radiation

X

Chemicals/Hazardous Waste

X

Gases/Gas Leaks

X

Electrical Hazards

X

Acidid or Harsh Substances

X

Infectious Bacteria/Viruses

X

Infectious Diseases

X

Blood-Borne Pathogens

X

Fumes/Airborne Particles

X

Allergens (variety)

X

Confined Spaces

X

High or Precarious Places

X

Ladders/Step Stools

X

Moving Mechanical Parts

X

Operating Vehicle

X

Operating Light Equipment

X

Operating Heavy Equipment

X