EMS Compliance Officer

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

EMS Compliance Officer

Market Range:

EM16

Approved Date:

1/12/2021 4:25:52 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P2

Career Level Description:

Professional Level 2

Job Code:

100290

Job Family:

Health Services

Sub Family:

Emergency Medical Services Operations

Primary Purpose

Ensures the citizens of and visitors to Wake County receive prompt, compassionate, clinically excellent emergency medical care and preventative services in a highly reliable, efficient, and professional manner with a specific focus on EMS system compliance and safety. Ensures the Wake County EMS System maintains compliance with all federal, state, and local requirements of a North Carolina Emergency Medical Services System including EMS Billing; Occupational Safety and Health Administration related compliance such as respiratory protection, infection control, injury prevention/reduction, etc., and privacy compliance. Serves as an operational safety officer for the EMS System working to strengthen safety practices throughout the EMS environment.

•

Reads, interprets, and applies Federal, State, Local and Industry standards/requirements to ensure EMS System compliance on all levels. Evaluates actual department and EMS System members (including dispatch centers) practice and compares this practice to current policies, procedures, and plans to ensure compliance with both internal and external requirements. Develops EMS department and system compliance related documents such as policies, plans, educational materials, and just-in-time notices.

1

20%

•

Audits EMS billing practices/processes to confirm compliance with federal, state, local, and industry standards. Develops metrics for EMS billing compliance and evaluates the performance of the EMS billing vendor.

2

20%

•

Communicates to a variety of staff, stakeholders, and partners through written, presentation, remote (web conference), telephonic, methods to provide clear and concise information related to EMS management philosophy, EMS department practice and all areas of compliance. Educates staff members and public related to EMS compliance practices.

3

15%

•

Participates in the review and analysis of equipment and procedures to ensure compliance and best practice.

4

15%

•

Collects, compiles, and analyzes data related to operations, clinical practice, and billing to evaluate, demonstrate, and guide the EMS department's compliance with all standards. Develops reports and presentations related to this data and interpretation.

5

15%

•

Develops positive relationships. Acts as a liaison to other agencies/departments, especially with regard to compliance related issues. Works collaboratively with staff and outside sources.

6

10%

•

Responds to major events as an EMS operational safety officer as well as staff the emergency operations center as needed for major events.

7

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P2

Career Level Description:

Professional Level 2

•

Works independently on projects/assignments that impact Work Group results.

•

Work is generally supervised and involves periodic process checks.

•

Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of the Work Group.

•

Typically communicates within or outside the Work Group to provide information requiring some explanation or interpretation to reach agreement.

•

May provide guidance and assistance to entry level professionals or support staff.

•

Requires practical knowledge of the Work Group typically obtained through advanced education combined with experience.

Qualifications

•

Associate's degree in Public Safety, Healthcare, Management or related field

•

Five Years of Public Safety or Military Experience

•

Valid Driver's License and "safe" driving record

•

Equivalent education and experience are accepted

•

Bachelor's Degree

EMS or Compliance

•

2 Years

Work experience overseeing a compliance program including respiratory protection and bloodborne pathogens

Or

•

1 Year

Work experience in medical billing

•

Exceptional critical thinking skills with demonstrated troubleshooting and problem-solving skills.

•

Ability to exercise judgment and discretion in applying and interpreting policies and procedures.

•

Ability to understand and carry out oral and written instructions.

•

Knowledge of personnel policies and practices.

•

Ability to demonstrate good interpersonal skills with all whom they interact. Ability to demonstrate a commitment to internal and external customer service and excellence during all communications. Ability to effectively send, receive, and respond to requests while maintaining a high level of confidentiality.

•

Knowledge of state and local laws and regulations, court rulings related to affirmative action and equal employment opportunity in public agencies, and current employment regulation best practices.

•

Knowledge of the principles and practices of public administration and business administration.

•

Ability to analyze situations, navigate ambiguity, and offer informed recommendations and guidance to resolve problems.

•

Ability to monitor/assess performance of yourself, other individuals, or organizations to make improvements or take corrective action.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

All Others

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

High Stress Situations

X

Dangerous Situations

X

Emergency Situations

X

Incarcerated Individuals

X

Combative Individuals

X

Animals

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X

Extreme Darkness

X

Extreme Brightness

X

Radiation

X

Chemicals/Hazardous Waste

X

Gases/Gas Leaks

X

Electrical Hazards

X

Acidid or Harsh Substances

X

Infectious Bacteria/Viruses

X

Infectious Diseases

X

Blood-Borne Pathogens

X

Fumes/Airborne Particles

X

Allergens (variety)

X

Confined Spaces

X

High or Precarious Places

X

Ladders/Step Stools

X

Moving Mechanical Parts

X

Operating Vehicle

X

Operating Light Equipment

X

Operating Heavy Equipment

X