EMS Logistics Specialist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

EMS Logistics Specialist

Market Range:

EM12

Approved Date:

1/11/2021 10:18:04 AM

FLSA:

Non-Exempt

EEO Code:

TECHNICIANS

Career Level:

C2

Career Level Description:

Core Services Level 2

Job Code:

100291

Job Family:

Health Services

Sub Family:

Emergency Medical Services Operations

Primary Purpose

Ensures an efficient, proactive, and comprehensive system for the ordering, receiving, preparing, and delivering supplies, equipment, materials, and garments used by the Wake County EMS System. Processes deliver and stock supply orders at EMS stations in an accurate manner as well as performs detailed inventory cycle counts at different locations. Operates, drives, loads and unloads forklifts, equipment trailers and delivery vehicles. Assists with warehouse inventory management and stocking. Maintains a neat and clean work environment. Interacts and communicates with individuals and groups of individuals (within the EMS department, other departments/agencies, vendors, customers and the public) from all education levels, cultural backgrounds and belief structures. Acts with a high degree of courtesy, professionalism, and respect and always with the mission statement of, providing prompt, compassionate and clinically excellent care to the citizens of and visitors to Wake County, in mind.

•

Collaborates with the EMS Assistant Chief of Logistics on the expectations and direction to meet supply chain goals and objectives of the EMS system. Receives and interprets daily logs, e-mails, telephone calls and in-person requests related to supply needs, then evaluates, develops and prioritizes tasks for accomplishment during working hours. Reads, writes, and comprehends documents such as safety rules, operating and maintenance instructions, pick tickets, and procedure manuals in English using basic math and counting skills.  Adapts, problem solves and multi-tasks in a fast paced and sometimes distracting environment. Maintains a neat, organized and clean work environment.

1

25%

•

Works in a physically demanding, non-climate-controlled warehouse environment, requiring strength, flexibility and endurance. Operates equipment and vehicles such as forklifts, moving trailers, delivery trucks and large vehicles in a safe and respectful manner.  

2

25%

•

Operates a delivery vehicle to transport materials and supplies to assigned locations including loading and unloading the items at delivery destinations. Assesses stock levels at various locations and replaces items in their correct location to established inventory levels, rotating stock as necessary.

3

20%

•

Communicates in a respectful manner, through written, oral and/or visual means, with all individuals and groups of individuals, regardless of their age, gender, educational level, socioeconomic status, etc.

4

20%

•

Loads and deploys equipment trailers to various locations and performs basic maintenance on these vehicle

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Participates in various department specific committees regarding decisions on equipment, supplies, vehicles, uniforms, etc.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

C2

Career Level Description:

Core Services Level 2

•

Works to deliver day-to-day objectives that moderately impact the achievement of the Work Group results.

•

Work typically involves regular review by senior employees and/or supervisors.

•

Responsible for making minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems. May be required to highlight areas of concerns/problems and submit or recommend solutions to supervisor in own Work Group.

•

Communicates within and outside the Work Group to obtain or explain information.

•

May provide guidance and assistance to new or entry-level employees.

•

Requires basic job knowledge of systems and procedures obtained through prior work experience or education.

Qualifications

•

Associate's degree in Fire Services, Emergency Management, Emergency Medical Services or related field

•

Two years of experience in logistics, supply chain management or related field

•

Valid Driver's License and "safe" driving record

•

Equivalent education and experience are accepted

•

1 Year

One plus years of experience in a warehouse/distribution/delivery operation interpreting orders, pulling accurate orders from warehouse stock, documenting all transactions electronically, and maintaining accurate inventory control

•

Experience working with equipment and supplies used in the delivery of Emergency Medical Services

•

Class B Non-CDL driver’s license and experience operating large vehicles, moving trailers, and operating a forklift

•

Active EMT or higher credential

•

Ability to work independently in carrying out oral and written instructions.

•

Ability to plan work assignments to assure exemplary customer service and mutually beneficial results and the ability to make logical adjustments in methods or procedures.

•

Ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy.

•

Ability to talk to others to convey information effectively.

•

Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

•

Physical stamina and endurance, measured by the ability to undertake, without adverse effects, standing, walking, squatting, kneeling, crouching, crawling, working on your feet for an extended period, climbing a ladder or portable stairs and safely balance, using hands and fingers to grasp, handle and feel items, reaching with hands and arms to move objects on shelves and from ground to overhead, lifting and moving objects up to 30 pounds, frequently lifting and moving objects up to 50 pounds, occasionally pushing or pulling objects that weigh more than 500 pounds with mechanical assistance.

•

Ability to safely operate equipment and vehicles such as forklifts, moving trailers, delivery trucks and large vehicles. 

•

Good eye-hand coordination and sufficient manual dexterity to manipulate equipment and instrumentation.

•

Ability to navigate various computer software applications and databases.

•

Ability to obtain and see to the appropriate use of equipment, facilities, and materials needed to do certain work.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Operating Equipment

Uses tools, machines, and vehicles to transport goods or people, or to create work products.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Innovation

Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services.

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

All Others

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

High Stress Situations

X

Dangerous Situations

X

Emergency Situations

X

Incarcerated Individuals

X

Combative Individuals

X

Animals

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply routine verbal and/or written instructions

Organization

Organize actions to complete sequential and/or routine tasks

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X

Extreme Darkness

X

Extreme Brightness

X

Radiation

X

Chemicals/Hazardous Waste

X

Gases/Gas Leaks

X

Electrical Hazards

X

Acidid or Harsh Substances

X

Infectious Bacteria/Viruses

X

Infectious Diseases

X

Blood-Borne Pathogens

X

Fumes/Airborne Particles

X

Allergens (variety)

X

Confined Spaces

X

High or Precarious Places

X

Ladders/Step Stools

X

Moving Mechanical Parts

X

Operating Vehicle

X

Operating Light Equipment

X

Operating Heavy Equipment

X