EMS Supervisor - Field Operations

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

EMS Supervisor - Field Operations

Market Range:

EM14

Approved Date:

1/8/2021 4:19:18 PM

FLSA:

Non-Exempt

EEO Code:

TECHNICIANS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100293

Job Family:

Health Services

Sub Family:

Emergency Medical Response

Primary Purpose

Working a rotating 12 hour shift is required. Provides direct and indirect management, supervision and support of EMS day-to-day operations and field personnel. Responds to incidents in both operational and clinical roles.  Responds to high acuity calls and applies advanced knowledge, skills and competencies and when necessary to assist with patient care.  Provides leadership and scene management on major incidents. Gathers, assesses and transitions situational awareness into successful strategies and functional assignments. Develops Incident Action Plans. Identifies immediate system response needs and mitigates immediate response issues. Identifies and mitigates safety issues. Manages system resources and prioritizes tasks. Addresses issues with employees, partners and the general public, investigates complaints and unusual events. Compiles data, develops reports and presents reports to internal and external audiences. Interacts and communicates, in both verbal and written form, with individuals and groups of individuals (internal and external partners, subordinates, supervisors, and citizens) from all education levels, cultural backgrounds, belief structures, and states of health. Serves in a highly visible position within the community and, as such, the incumbent is required to act with a high degree of courtesy, professionalism, and respect and always with the best interest of the welfare of the patient and the public in mind.

•

Working a rotating 12 hour shift is required. Evaluates day-to-day operations and system performance through review of staffing schedule, CAD and other response information. Receives and interprets daily logs, e-mails, telephone calls and in-person requests related to system operational needs and/or vehicle, station, and equipment repair. Evaluates, develops, and prioritizes tasks for accomplishment during work shift. Collaborates with staff to  implement the necessary changes to support the needs of the system involving staffing, deployment, special operations, and personnel.

1

30%

•

Establishes expectations and clear direction to meet goals and objectives of the EMS system with assigned employees. Motivates and engages these employees through effective communication. Interprets and enforces policies, protocols and work standards. Evaluates employee performance through direct observation and review of clinical and operational performance reports in accordance with established policies, procedures, protocols, and expectations. Drafts employee evaluations. Develops employee goals, then assists with the implementation and achievement of those goals and expectations. Recognizes and evaluates skills of potential and existing employees, as well as identifies how to acquire and/or further develop those skills. Provides necessary progressive discipline, including coaching and formal measures.  Coordinates investigations and act as a mediator. Plans and conducts effective meetings related to employee performance.

2

30%

•

Reacts to situations and quickly adapts to various scenarios. Solves problems and multi-tasks in ever changing and sometimes distracting environments. Communicates in a respectful manner during routine to significantly stressful situations through written, oral and/or visual means, with all individuals and groups of individuals, regardless of their age, gender, educational level, socioeconomic status, etc.

3

10%

•

Takes command of a scene and effectively operates within and with a full understanding of an Incident Command System.  Directs the work of others in a collaborative and cooperative manner.

4

5%

•

Operates an emergency vehicle in a safe and respectful manner in emergency mode (lights and sirens) and in non-emergency mode during all hours of the day and night, in all types of traffic and weather conditions. Maintains, cleanliness of equipment, vehicles and facilities, regularly inventories and restocks equipment and vehicles, decontaminates and disinfects equipment and vehicles after every patient encounter. Works effectively both as an individual and as a leader. Delivers prompt, compassionate, and clinically excellent patient care. Performs advanced life support skills utilizing liberal standing order protocols to guide patient care, often in the single responder role. Integrates with other emergency responders and provides advanced patient care (beyond the function of a regular paramedic) and on scene direction on the scene of high acuity calls. Provides clinical debriefs when required to other responders. Lifts and carries equipment, stretchers and patients to facilitate response to, treatment and transport of patients. Completes documentation through patient care reporting systems, electronic and paper-based logs, reporting software and databases. Maintains confidentiality and protects sensitive data at all times, in accordance with HIPAA laws, organizational and department policies and procedures. Functions effectively in a physically demanding environment, requiring strength, flexibility and endurance. Wears personal protective equipment such as turnout gear, chemical protective clothing and respiratory protection when needed.

5

10%

•

Participates in the Field Training and Evaluation Program working closely with the Office of Professional Development.  Maintains routine communications with both FTOs and trainees in assigned district. Participates in interval evaluations. 

6

5%

•

Completes quality assurance and data entry as assigned by the Office of Medical Affairs. Attends and participates in meeting and planning session for various aspects of the APP program.

7

5%

•

Participates in Continuing Medical Education, Clinical Continuous Quality Improvement, and other departmental programs, goals and objectives as directed by the supervisory staff or the Director.

8

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Participates in required meetings and training.

•

Participates in various department specific committees regarding decisions on protocols, equipment, vehicles, uniforms, etc.

•

Participates in various community outreach and public education eventss

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Associate's degree in Emergency Medical Services or related field

•

Five years of experience as a paramedic in the Wake County EMS System

•

Valid Driver's License and "safe" driving record

•

Certification as a North Carolina Emergency Medical Technician – Paramedic (EMTP)

•

Equivalent education and experience are accepted

•

Bachelor's Degree

Emergency Medical Services or related field

•

2 Years

As a Field Training Officer or Advanced Practice Paramedic in the Wake County EMS System

•

For the Advanced Practice Paramedic District Chief any combination including two years of experience as a Field Training Officer or Advanced Practice Paramedic with at least one full year as a full time Advanced Practice Paramedic being necessary

•

Completion of the Wake County EMS System Relief District Chief Program

•

Completion of major incident management coursework

•

Supervisory skills with the ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor. 

•

Ability to monitor/assess the performance of yourself, other individuals, or organizations to make improvements or take corrective action.

•

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

•

Ability to demonstrate excellence in critical thinking, communications, prioritization and conflict resolution skills. 

•

Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

•

Ability to interact and communicate effectively with individuals and/or groups at all levels of the organization and within the community with tact and diplomacy. Communication may be verbal or written.  

•

Ability to handle confidential and sensitive information with tact and discretion.

•

Ability to maintain knowledge of Wake County EMS System treatment protocols and procedures, and Wake County EMS operating guidelines. Ability to maintain familiarity with emergency and prehospital medical care by constantly keeping up to date with mandatory paid continuing education required to maintain certification.

•

Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

•

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Crisis Management

Performs jobs in a manner that minimizes hazards to oneself, others, and the environment. Maintains a physical work environment that contributes to the well-being of others.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Consulting

Applies knowledge of policies and procedures in the area of work to advise others across the organization on critical issues.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Conflict Management

Brings substantial conflicts and disagreements into the open and attempts to manage them collaboratively, building consensus, keeping the best interests of the organization in mind, not only one's own interest.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Human Resource Management

Knowledge of employee development concepts, principles, and practices related to planning, evaluating, and administering performance management, training, organizational development, and career development initiatives.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

All Others

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

High Stress Situations

X

Dangerous Situations

X

Emergency Situations

X

Incarcerated Individuals

X

Combative Individuals

X

Animals

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X

Extreme Darkness

X

Extreme Brightness

X

Radiation

X

Chemicals/Hazardous Waste

X

Gases/Gas Leaks

X

Electrical Hazards

X

Acidid or Harsh Substances

X

Infectious Bacteria/Viruses

X

Infectious Diseases

X

Blood-Borne Pathogens

X

Fumes/Airborne Particles

X

Allergens (variety)

X

Confined Spaces

X

High or Precarious Places

X

Ladders/Step Stools

X

Moving Mechanical Parts

X

Operating Vehicle

X

Operating Light Equipment

X

Operating Heavy Equipment

X