EMS Supervisor - Scheduling

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Job Information

Title:

EMS Supervisor - Scheduling

Market Range:

EM14

Approved Date:

5/3/2023 10:08:23 AM

FLSA:

Non-Exempt

EEO Code:

TECHNICIANS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100294

Job Family:

Health Services

Sub Family:

Emergency Medical Services Operations

Primary Purpose

Provides direct oversight and administration of EMS department staffing and supports projects as needed. Directs and indirectly manages and supervises field personnel. Identifies system needs, mitigates immediate issues, and identifies and mitigates safety issues. Manages system resources, problem solves, and prioritizes tasks.  Use computer software and electronic databases. Creates and maintains reports and reviews written reports and policy documents. Interacts and communicates with individuals and groups of individuals, including internal and external partners, subordinates, supervisors, and citizens from all education levels, cultural backgrounds, belief structures, and health states. Acts with a high degree of courtesy, professionalism, and respect and always with the mission statement of prompt, compassionate, and clinically excellent care to the citizens of and visitors to Wake County in mind.

•

Oversees, prepares, maintains, and coordinates the direct schedule of work for the EMS Department field personnel to include regular work assignments, scheduled special events and unforeseen events. Receives and interprets daily logs, e-mails, telephone calls and in-person requests related to system staffing needs. Evaluates, develops and prioritizes tasks related to system staffing needs and established scheduling priorities. Develops long-term scheduling plans. Identifies issues and either mitigates or coordinates a response to those issues. Maintains safe working conditions through evaluation of fatigue factors.

1

40%

•

Provides direction and oversight of relationships with external partners who utilize Wake County as a clinical rider location. Evaluates availability and capacity, identifies and mitigates conflicts between operational requirements and rider contract requirements. Provides feedback both in written and verbal formats. Schedules riders and maintains software and databases related to the scheduling of riders.

2

25%

•

Manages with relative autonomy and broad direction special situations such as but not limited to placement of personnel in the Field Training and Evaluation Program (FTEP), alternate work assignments and worker’s compensation. Analyzes and solves problems related to evaluating needs compared to capability and availability of personnel. Communicates with external and internal partners through written and verbal formats. Educates and provides direction to employees as well as internal and external partners. Solves multi-variate problems. Interprets and applies policies to situations and when needed recommends policy changes. Develops and maintains reports.

3

15%

•

Develops and maintains policies and procedures as well as creates, maintains and presents data and reports related to the Flexible Scheduling Program. Evaluates employee performance and adherence to established policies, procedures and expectations as it relates to the Flexible Scheduling Program. Contributes to annual employee evaluations. Provides coaching for improvement and progressive discipline as needed related to employee performance.

4

5%

•

Collects and analyzes data related to staffing and personnel usage. Creates and prepares weekly reports related to staffing and personnel usage. Projects staffing shortages and coordinates with internal and external partners through written and verbal communication.

5

5%

•

Evaluates effectiveness of current staffing related policies and analyzes the impact of those policies on staffing. Develops and recommends alternative policies and procedures. Interprets policies and educates employees on current or proposed policies. Communicates with a diverse population of employees and external partners.

6

5%

•

Communicates with software vendors and acts as a liaison between vendors and the department. Evaluates and recommend software packages and/or vendors for scheduling related needs. Provides input into RFP’s and direct implementation of scheduling related software packages.

7

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Participates in required meetings and training.

•

Participates in various department specific committees regarding decisions on protocols, equipment, vehicles, uniforms, etc.

•

Participates in various community outreach and public education events.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Associate's degree

•

Five years of scheduling experience in public safety or scheduling for an agency utilizing multiple rotating shifts

•

Valid Driver's License and "safe" driving record

•

Equivalent education and experience are accepted

•

Bachelor's Degree

Emergency Medical Services

•

Ability to navigate various computer software applications and databases and demonstrate a strong ability to multitask by utilizing multiple computer systems. 

•

Strong telephone, organizational, oral, and written communication skills.

•

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

•

Ability to demonstrate excellence in critical thinking, communications, prioritization and conflict resolution skills.

•

Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

•

Ability to understand the implications of new information for both current and future problem-solving and decision-making.

•

Ability to interact and communicate effectively with individuals and/or groups at all levels of the organization and within the community with tact and diplomacy. 

•

Ability to handle confidential and sensitive information with tact and discretion.

•

Supervision skills with ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor.

•

Ability to monitor and assess the performance of yourself, other individuals or organizations to make improvements or take corrective action.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Analysis

Examines data to grasp issues, draw conclusions, and solve problems.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Organizational Understanding

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Human Resource Management

Knowledge of employee development concepts, principles, and practices related to planning, evaluating, and administering performance management, training, organizational development, and career development initiatives.

Conflict Management

Brings substantial conflicts and disagreements into the open and attempts to manage them collaboratively, building consensus, keeping the best interests of the organization in mind, not only one's own interest.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X