EMS Supervisor - Training

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

EMS Supervisor - Training

Market Range:

EM14

Approved Date:

5/28/2024 1:15:48 PM

FLSA:

Non-Exempt

EEO Code:

TECHNICIANS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100295

Job Family:

Health Services

Sub Family:

Emergency Medical Training

Primary Purpose

Provides support for training, continuing education, and re-credentialing for all providers within Wake County EMS. Provides management and support of training and education that will include direct delivery of education through traditional and non-traditional methods, evaluating program effectiveness, maintaining accurate records, analyzing data and research, participating in budget preparations, managing the Field Training and Evaluation Program, and supervising employees. Contributes to the management of Wake County EMS through task prioritization, employee supervision, mentoring, and remediation. Compiles data, develops reports, and presents reports to internal and external audiences. Interacts and communicates, in both verbal and written form, with individuals and groups of individuals (internal and external partners, subordinates, supervisors, and citizens) from all education levels, cultural backgrounds, belief structures, and states of health.  Acts with a high degree of courtesy, professionalism, and respect and always with the mission statement, prompt, compassionate and clinically excellent care to the residents of and visitors to Wake County.

•

Reviews current educational needs for department and system partners, researches current medical trends, and analyzes credential standards. Coordinates education strategies for quality assurance with medical affairs. Researches, evaluates, develops and revises curricula, lesson plans and e-learning courses. Provides direct delivery and/or coordinates educational courses or material. Collects and analyzes post-course surveys for quality assurance. Maintains the learning management system, administrate software programs and data bases directly related to education and training. 

1

25%

•

Plans, creates and administers simulation education using high fidelity patient simulators. Collects data for performance metrics and shares best practice learned with EMS community. Maintains support equipment including AV and mannequins. 

2

20%

•

Participates in and manages the Field Training and Evaluation Program (FTEP). Maintains routine communication with both Field Training Officers (FTOs) and trainees and participates in interval evaluations. Develops employee goals, establishes expectations and clear direction on how to implement and achieve those goals. Evaluates employee performance through direct observation and review of clinical and operational performance reports in accordance with established policies, procedures, protocols, and expectations. Drafts employee evaluations. Provides necessary progressive discipline, including coaching and formal measures. Coordinates investigations and acts as a mediator. Plans and conducts effective meetings related to employee performance. Develops, evaluates, and implements Performance Improvement Plans for trainees when needed. Administrates software programs and databases directly related to the FTEP program.

3

20%

•

Researches, analyzes, develops, and maintains ongoing management of programs directly related to professional development, continuing education, simulation and employee assessment. Performs continuous review of enhances knowledge of general statutes, standards of practice, and regulatory guidelines to maintain program compliance.  Communicates in both written and oral form with internal and external partners as well as stakeholders and program participants. Collects data and develops reports to show program effectiveness. Develops goals, milestones, and performance metrics related to individual programs.

4

10%

•

Reviews state and national re-credentialing requirements and ensures compliance. Assists the EMS System's Teaching Institute affiliates with maintenance and compliance of records. Performs audits to verify documentation standards are met. Disseminates changes to national or state curricula to the EMS System's Teaching Institute affiliates. 

5

10%

•

Conducts assessment centers for new employees and for field staff promotions. Develops testing materials and requirements for new employees. Conducts Academy for new employees. Organizes and administers special professional development offerings. Provides oversight for joint community college and county partnerships for employees. Provides education for clinical internships with community college partners.

6

5%

•

Understands scene management and the Incident Command System. Takes command of a scene and effectively operates within an Incident Command System. Directs the work of others in a collaborative and cooperative manner.

7

5%

•

Operates an emergency vehicle in a safe and respectful manner in emergency mode (lights and sirens) and in non-emergency mode during all hours of the day and night, in all types of traffic and weather conditions. Maintains cleanliness of equipment, vehicles and facilities, regularly inventories and restocks equipment and vehicles, decontaminates and disinfects equipment and vehicles after every patient encounter. Works effectively both as an individual and as a leader. Delivers prompt, compassionate, and clinically excellent patient care. Performs advanced life support skills utilizing liberal standing order protocols to guide patient care, often in the single responder role. Integrates with other emergency responders and provides advanced patient care (beyond the function of a regular paramedic) and on scene direction on the scene of high acuity calls. Provides clinical debriefs when required to other responders. Lifts and carries equipment, stretchers and patients to facilitate response to treatment and transport of patients. Completes documentation through patient care reporting systems, electronic and paper-based logs, reporting software and databases. Maintains confidentiality and protects sensitive data at all times, in accordance with HIPAA laws, organizational and department policies and procedures. Functions effectively in a physically demanding environment, requiring strength, flexibility and endurance. Wears personal protective equipment such as turnout gear, chemical protective clothing and respiratory protection when needed. 

8

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Participates in required meetings and training.

•

Participates in various department specific committees regarding decisions on protocols, equipment, vehicles, uniforms, etc.

•

Assists Commander of Community Outreach and participates with public education and outreach efforts.

•

Staffs the Emergency Operations Center.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Associate's degree in Emergency Medical Services or related field

•

Five years of experience as a Paramedic, including two years of providing EMS related instruction

•

Valid Driver's License and "safe" driving record

•

Certification as a North Carolina Emergency Medical Technician – Paramedic (EMTP)

•

Current Instructor Credentials or instructional methodologies coursework

•

Equivalent education and experience are accepted

•

Bachelor's Degree

Emergency Medical Services or related field

•

Previous experience teaching initial or continuing EMS education

•

Experience conducting simulations using a high fidelity patient simulator

•

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, adult learning best practices, needs assessments and evaluations, and the measurement of training effects.

•

Ability to select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new subjects.  Effective writing and editing capabilities, including the creation of PowerPoint and e-learning presentations.

•

Ability to develop, implement, and evaluate initiatives that support employee engagement and development outside of the traditional classroom training environment.

•

Ability to demonstrate excellence in critical thinking, communications, prioritization and conflict resolution skills.

•

Supervision skills with ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor.

•

Ability to monitor/assess the performance of yourself, other individuals, or organizations to make improvements or take corrective action.

•

Ability to interact and communicate effectively with individuals and/or groups at all levels of the organization and within the community with tact and diplomacy. Communication may be verbal or written. 

•

Ability to demonstrate a strong ability to multitask by utilizing multiple computer systems.

•

Ability to maintain knowledge of Wake County EMS System treatment protocols and procedures, and Wake County EMS operating guidelines. Ability to remain familiar with emergency and prehospital medical care by constantly keeping up to date with mandatory paid continuing education required to maintain certification.

•

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Analysis

Examines data to grasp issues, draw conclusions, and solve problems.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Quality Assurance

Produces results or provides service that meets or exceeds organizational standards. May audit the work of others to ensure quality standards are met.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Human Resource Management

Knowledge of employee development concepts, principles, and practices related to planning, evaluating, and administering performance management, training, organizational development, and career development initiatives.

Conflict Management

Brings substantial conflicts and disagreements into the open and attempts to manage them collaboratively, building consensus, keeping the best interests of the organization in mind, not only one's own interest.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

All Others

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

High Stress Situations

X

Dangerous Situations

X

Emergency Situations

X

Incarcerated Individuals

X

Combative Individuals

X

Animals

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X

Extreme Darkness

X

Extreme Brightness

X

Radiation

X

Chemicals/Hazardous Waste

X

Gases/Gas Leaks

X

Electrical Hazards

X

Acidid or Harsh Substances

X

Infectious Bacteria/Viruses

X

Infectious Diseases

X

Blood-Borne Pathogens

X

Fumes/Airborne Particles

X

Allergens (variety)

X

Confined Spaces

X

High or Precarious Places

X

Ladders/Step Stools

X

Moving Mechanical Parts

X

Operating Vehicle

X

Operating Light Equipment

X

Operating Heavy Equipment

X