Health Services Administrator

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Health Services Administrator

Market Range:

MR22

Approved Date:

2/3/2021 4:19:16 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M3

Career Level Description:

Management Level 3

Job Code:

100412

Job Family:

Health Services

Sub Family:

Health Services Administration

Primary Purpose

Works in consultation with the Medical Director and the Director of Nursing manages to evaluate the Wake County Sheriff's Office (WCSO) Healthcare Delivery program in accordance with local, state and federal regulations, ensuring that these are integrated to interface with the goals, objectives, policy, and procedures of WCSO as outlined by the Medical Director on behalf of the Sheriff of Wake County. Works in collaboration with the WCSO Director of Finance to maintain an accurate budget for the medical division.

•

Reviews, monitors and assists with implementation and improvement of procedures and programs.

1

10%

•

Evaluates financial health, program needs and statistical data and make recommendations for improvement.

2

10%

•

Develops and negotiates contracts with outside agencies in consultation with the Director of Nursing, Divisional Managers and with the approval of the Medical Director.

3

10%

•

Monitors and makes recommendations to the administrative component of contractual services.

4

10%

•

Ensures that the WCSO medical plan in collaboration with the Director of Nursing, Divisional Mangers, Assistant Director of Detention Services is reviewed annually and necessary changes are made accordingly.

5

10%

•

Oversees recruitment, orientation and performance evaluation of all non-clinical employees.

6

10%

•

Assumes responsibility for planning, providing and monitoring staff participation in educational and development programs as well as ensuring that necessary licensure, credentialing and insurance coverage are maintained.

7

10%

•

Conducts in collaboration with the Director of Nursing and appropriate managers and supervisors, regular inventories of medical supplies, pharmacy and equipment for the medical department.

8

10%

•

Schedules regular staff meetings and ensures effective communication with all staff.

9

10%

•

Ensures that all scheduling and maintenance of equipment, including but not limited to: X-ray machine, infirmary beds, and exam room equipment are current and records of maintenance are kept for spot inspections.

10

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M3

Career Level Description:

Management Level 3

•

Leads Work Groups through other supervisors, managers, and/or professionals.

•

Creates and manages the execution of operational plans for a Work Group that support the achievement of the Division strategy.

•

Typically contributes to overall Division budget planning.

•

Responsible for making moderate to significant improvements of processes, systems or standards to enhance performance of Division.

•

Introduces new ideas and creative solutions to stimulate discussion and thinking in both internal and external situations.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division or externally.

•

Influences others regarding the area of responsibility’s practices and approaches.

•

Achieves goals through managing a team comprised of managers and/or professionals.

•

Has hiring, firing, promotion and reward authority for direct reports

•

Requires broad management knowledge to lead project teams in one Work Group. Typically has master-level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.

Qualifications

•

Bachelor's degree in Health Care Administration, Nursing or related field

•

Five years of experience in healthcare administration

•

North Carolina Board of Nursing Licensed Registered Nurse

•

CPR

•

AED

•

Equivalent education and experience are accepted

•

Master's Degree

in Health care Administration, Nursing or related Field

•

Must have reasonable accounting, business, or finance working knowledge.

•

Strong interpersonal and exceptional oral/written communication skills.

•

Ability to exercise independent and sound judgment in performing the duties of the position.

•

Ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Reliability

Demonstrates a high level of dependability in all aspects of the job.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply non-routine verbal and/or written instructions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X