Immunization Outreach Coordination Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Immunization Outreach Coordination Supervisor

Market Range:

MR16

Approved Date:

4/26/2021 2:11:59 PM

FLSA:

Non-Exempt

EEO Code:

ADMINISTRATIVE SUPPORT

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100451

Job Family:

Health Services

Sub Family:

Public Health

Primary Purpose

Provides management, supervision and consultation for the activities of the Immunization Tracking Team including reporting of activities, monitoring of vaccine supply, unit budget and supplies.  Provides training and access for Wake County Employees and community medical staff to implement and maintain use of the North Carolina Immunization Registry (NCIR) and assist with other vaccine-related issues. Ensures oversight of tracking clients in a specific cohort for immunization compliance and provide access to immunization services in the community and to WC Employees as needed or requested. Assists the Public Health Division with planned and unplanned events.

•

Provides direct supervision to 2 Communicable Disease Technicians and 1 Registered Nurse (RN). Monitors day-to-day staffing and scheduling, updates policies and procedures for team activities. Conducts meetings and provides opportunities for staff training and development.

1

30%

•

 Ensures compliance with Wake County and NC Immunization Program (NCIP) policies regarding the use of the NCIR. Monitors vaccine inventory at 12 clinics and program areas at 6 agency sites. Consults with private provider practices in Wake County concerning NCIR and vaccine related issues. Orders, receives and distributes vaccine for the agency.

2

30%

•

Determines priorities and outcomes for Immunization Tracking Team. Monitors expenditures, revenue and ordering related to Unit budget. Develops and maintain contact with community providers and organizations.

3

20%

•

Tracks patients for compliance in a specific geographic area, and prepares for Annual Immunization Assessment, AFIX and Site Monitoring Visits by the NC Immunization Program (NCIP).

4

10%

•

Represents the Immunization Tracking Team at agency and community events. Assists the Public Health Division with planned and unplanned events. Administrator for the NACo Prescription Drug Discount Card program for Wake County government.

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

High school diploma or GED

•

Two years of experience in clerical or administrative support work

•

Equivalent education and experience are accepted

•

Bachelor's Degree

•

3 Years

Immunizations, Data Management, Outreach

•

Good organizational and time management skills and demonstrated ability to problem solve using good judgment in a complex social and health services environment.

•

Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail 

•

Excellent verbal and written communication skills

•

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

•

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

•

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

•

Good oral and written communication skills, as well as good interpersonal and customer service skills and the ability to effectively work as part of a team.

•

Strong organization and project management skills with the ability to multitask. 

•

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

•

Managing one's own time and the time of others.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Analysis

Examines data to grasp issues, draw conclusions, and solve problems.

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X