Nurse Supervisor - Clinics

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Job Information

Title:

Nurse Supervisor - Clinics

Market Range:

HS19

Approved Date:

4/12/2021 8:59:25 PM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100549

Job Family:

Health Services

Sub Family:

Nursing

Primary Purpose

Promotes and ensures the quality and safety of nursing services provided to clinic clients and families. Provides leadership and direct supervision of clinic nurses and paraprofessionals, participates in program planning and operational functions as assigned by the Clinical Operations Manager and provides direct nursing care to clients.

•

Provides leadership, guidance, work assignment and supervision for the clinic nursing services staff. Applies competent clinical knowledge and uses independent nursing judgment for client care provided by self and by clinic nursing services staff to achieve quality patient care outcomes.

1

35%

•

Develops, implements, or evaluates standards of nursing practice in specialty area such as pediatrics, prenatal, family planning, or communicable diseases. Collaborates with the Medical Director and/or Nursing Director to develop and/or revise policies, procedures, and protocols which guide the delivery of team-based primary care to clinic patients.

2

25%

•

Assesses the competency of nursing staff and medical assistants initially and periodically according to agency standards. Identifies training needs and arranges or conducts training sessions for staff development. Conducts periodic job performance reviews for all clinic nursing services staff.

3

20%

•

Provides consultation to other health care providers in areas such as changes in nursing practices, clinical procedures, client referrals and follow-up, community and agency resources for clients. Reads current literature, collaborates with colleagues, and/or participates in professional organizations or conferences to keep abreast of developments in nursing. Participates in assigned meetings representing work area or nursing profession.

4

10%

•

Collaborates with clinic program manager to ensure proper maintenance of adequate nursing supplies inventory and equipment, safe working environment that protects client privacy, compliance with federal, state, and local laws and regulations and periodic quality assessment and improvement initiatives.

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Ensures own knowledge and understanding of the state and county regulations governing nursing practice and relevant specialty areas. Obtains required continuing professional education and maintains required current licensure and certifications.

•

Participates in public health accreditation benchmark monitoring and completion.

•

Additional duties as assigned to meet work area goals, Wake County and Human Services goals.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Bachelor's degree in Nursing

•

Two years of experience as a nurse

•

North Carolina Board of Nursing Licensed Registered Nurse

•

CPR

•

AED

•

Equivalent education and experience are accepted

•

2 Years

Nursing experience relevant to the clinic specialty area.

•

1 Year

Experience as a nurse supervisor.

•

Excellent oral and written communication skills. Demonstrated ability to communicate expectations, to lead by actions as well as words, to build consensus and to build high functioning team.

•

Knowledge of and ability to apply the principles, methods, and procedures of the nursing process of assessment, planning, intervention and evaluation.

•

Knowledge of scope of the registered nurse, licensed practical nurse and all unlicensed assistive personnel

•

Knowledge of supervision and management principles involved in coordination of people and resources, planning and collaborative leadership techniques.

•

Ability to plan and organize workload and multiple priorities daily; managing one's own time and the time of others.

•

Monitoring/Assessing performance of yourself, other individuals, or work processes to make improvements or take corrective action.

•

Excellent analytical, critical thinking and problem solving skills.

•

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

•

Knowledge of Microsoft Office software, MS Outlook, and electronic medical records applications.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Project or Program Management

Structures and directs others’ work on projects or programs.

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Cooperative Leadership

Promotes and generates cooperation among one's peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that gets results.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X