Paramedic - Field Training Officer

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Paramedic - Field Training Officer

Market Range:

EM13B

Approved Date:

1/11/2021 10:59:29 AM

FLSA:

Non-Exempt

EEO Code:

TECHNICIANS

Career Level:

C4

Career Level Description:

Core Services Level 4

Job Code:

100561

Job Family:

Health Services

Sub Family:

Emergency Medical Training

Primary Purpose

Working a rotating 12 hour shift is required. Assures the sick and injured citizens of and visitors to Wake County receive prompt, compassionate, and clinically excellent out of hospital emergency medical care in a highly reliable, efficient, and professional manner with a specific focus on the training, education, precepting, and evaluation of emergency medical services personnel at all credential levels. Provides direct field observation, management, and evaluation of probationary employees and employees needing remedial work, delivers training material through small group and one-on-one sessions, with occasional teaching in large group/classroom settings. Rides on an ambulance with an expectation to both perform the duties of a paramedic and teach the duties of an emergency medical technician at all credential levels which may include teaching the operation of emergency vehicles, biomedical equipment, and other equipment necessary to provide patient and situational assessment, treatment and transport in an emergency setting as well as performing routine cleaning and basic maintenance of equipment. Interacts and communicates with individuals and groups of individuals (patients, the public, members of our agency, other agencies, and departments) from all education levels, cultural backgrounds, belief structures, and states of health. Serves in a highly visible position in the community and, as such, the incumbent is required to act with a high degree of courtesy, professionalism, and respect and always with the best interest of the welfare of the patient and the public in mind.

•

Working a rotating 12 hour shift is required. Maintains a high level of knowledge and proficiency of both operational and clinical procedures, skills and standards. Uses different presentation techniques to provide education to adult learners both in large and small groups and one-on-one sessions. Communicates in both written and verbal methods to a diverse group of employees. Utilizes and trains others in the use of equipment and biomedical supplies used during patient care such as, Cardiac Monitor/Defibrillator, Peripheral Intravenous Catheters, Intraosseous Devices, Pulse Oximeters, Waveform Capnometers, Sphygmomanometers, Multiple Spinal and Extremity Immobilization Devices, Multiple Airway Devices, Respirators, CPAP units, Medications, Assorted Bandages, and other Biomedical Equipment. Utilizes and trains others in the use of non-patient care technology such as, in-vehicle navigation, laptop computers, computer aided dispatch, pagers, radios (handheld and truck mounted), cell phones, online education portals, high-fidelity simulators, etc.

1

25%

•

Evaluates employee performance through direct observation and review of clinical and operational performance reports, drafts employee evaluations, and plans and conducts effective meetings related to employee performance. Develops employee goals/expectations and assists employees with implementation of these goals and/or achieving these expectations. Coordinates with the Division of Professional Development, FTEP Coordinator and others in the evaluation and management of new employees or employees being remediated. Acts as a mediator. Interprets and enforces policies, protocols, and work standards.

2

20%

•

Completes daily operational tasks, responds to requests for service and trains others to do the same. Maintains personal readiness to be able to respond, within the 90 second standard, in a prompt, compassionate and clinically excellent manner to requests for service whenever and wherever needed to include all times of day and night and in all types of weather. Assesses the nature and extent of illness or injury by obtaining relevant information from the patient, their family or caretaker(s), bystanders/citizens and from the surrounding environment. Performs basic and advanced life support skills utilizing liberal standing order protocols to guide patient care in the prehospital setting. Lifts and carries equipment, stretchers and patients to facilitate response to, treatment and transport of patients. Completes documentation through patient care reporting systems, electronic and paper-based logs, reporting software and databases. Maintains confidentiality and protects sensitive data at all times, in accordance with HIPAA laws, organizational and department policies and procedures. Maintains, cleanliness of equipment, vehicles and facilities, regularly inventories and restocks equipment and vehicles, decontaminates and disinfects equipment and vehicles after every patient encounter. Operates an emergency vehicle in a safe and respectful manner in emergency mode (lights and sirens) and in non-emergency mode during all hours of the day and night, in all types of traffic and weather conditions.  Works effectively as an individual and as a team leader on every patient care scene. Adapts, problem solves and multi-tasks in ever changing and sometimes distracting environments. Communicates during routine to significantly stressful situations and everything in-between in a respectful manner, through written, oral and/or visual means, with all individuals and groups of individuals, regardless of their age, gender, educational level, socioeconomic status, etc.

3

25%

•

Participates in a variety of committees and projects to include but not limited to simulations, FTEP committee, and assessment centers. Communicates in both written and verbal methods, effectively listens, thinks analytically to anticipate potential issues and then develops both short- and long-term solutions to mitigate the issues.

4

15%

•

Functions effectively in a physically demanding environment, requiring strength, flexibility and endurance. Wears personal protective equipment such as turnout gear, chemical protective clothing and respiratory protection when needed.

5

5%

•

Operates within an Incident Command System and understands scene management. Directs the work of others in a collaborative and cooperative manner.

6

5%

•

Performs and participates actively in Continuing Medical Education, Clinical Continuous Quality Improvement, and other departmental programs, goals and objectives as directed by the supervisory staff or the Director.

7

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Participates in various community outreach and public education events.

•

Participates in various department specific committees regarding decisions on protocols, equipment, vehicles, uniforms, etc.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

C4

Career Level Description:

Core Services Level 4

•

Works to complete tasks and achieve operational targets that impact the performance of the Work Group.

•

May require leading, delegating, and reviewing the work of other employees.

•

Responsible for making adjustments or recommending enhancements to systems or processes to solve problems or improve effectiveness of the Work Group.

•

Expected to independently propose solutions to problems for supervisor or manager review.

•

Communicates within and outside Work Group to obtain or provide information for matters of moderate importance.  Explains practices and policies to reach agreement.

•

May act as a team lead and assistant to the supervisor/manager. May delegate tasks to other team members and be responsible for the review of work product.

•

Does not have formal management responsibilities (e.g., performance management, disciplining, etc.), but may provide input to leadership in Work Group.

•

Requires advanced knowledge within a specific discipline typically gained through extensive work experience, technical training, and/or advanced education.

Qualifications

•

Associate's degree or equivalent in Emergency Medical Services or related field

•

Three years of experience working as a Paramedic including one year of experience as a medically cleared Paramedic in the Wake County EMS system

•

Valid Driver's License and "safe" driving record

•

Certification as a North Carolina Emergency Medical Technician – Paramedic (EMTP)

•

Completion of a Field Training or Preceptor/Adult Learning Course

•

Equivalent education and experience are accepted

•

Bachelor's Degree

Emergency Medical Services or related field

•

Ability to select and use training/instructional methods and procedures appropriate for the situation when teaching new secnarios.

•

Ability to supervise and evaluate employee performance through direct observation and review of clinical and operational performance reports.

•

Ability to provide guidance and regular feedback through direct discussion and through the use of daily observation reports and employee evaluations and the ability to plan and conduct effective meetings related to employee performance.

•

Ability to communicate in both verbal and written form to individuals and groups to convey information effectively.

•

Ability to actively look for ways to help people, adjusting actions in relation to others' actions.

•

Ability to maintain knowledge of Wake County EMS System treatment protocols and procedures, and Wake County EMS operating guidelines, and maintains familiarity with emergency and prehospital medical care by constantly keeping up to date with mandatory paid continuing education required to maintain certification.

•

Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities, which includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

•

Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Ability to handle confidential and sensitive information with tact and discretion.

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Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Reliability

Demonstrates a high level of dependability in all aspects of the job.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

All Others

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

High Stress Situations

X

Dangerous Situations

X

Emergency Situations

X

Incarcerated Individuals

X

Combative Individuals

X

Animals

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X

Extreme Darkness

X

Extreme Brightness

X

Radiation

X

Chemicals/Hazardous Waste

X

Gases/Gas Leaks

X

Electrical Hazards

X

Acidid or Harsh Substances

X

Infectious Bacteria/Viruses

X

Infectious Diseases

X

Blood-Borne Pathogens

X

Fumes/Airborne Particles

X

Allergens (variety)

X

Confined Spaces

X

High or Precarious Places

X

Ladders/Step Stools

X

Moving Mechanical Parts

X

Operating Vehicle

X

Operating Light Equipment

X

Operating Heavy Equipment

X