Public Health Quality Management Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Public Health Quality Management Supervisor

Market Range:

MR19

Approved Date:

5/5/2021 1:56:34 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100615

Job Family:

Health Services

Sub Family:

Health Services Administration

Primary Purpose

Provides leadership for regulatory compliance, quality improvement and assurance, risk management, and staff development for Wake County Human Services (WCHS) Programs and Divisions. Supervises Quality Management staff.

•

Designs and implements processes to ensure public health programs apply quality improvement principles and practices to continually improve effective and efficient services to clients. Leads, co-leads and serves on various committees representing the department. Facilitates collaboration to improve and develop services to meet the changing needs of the client population and changing regulatory requirements.

1

30%

•

Leads the development and management of electronic systems that document Wake County Human Services (WCHS)staff training, medical professional credentials, accreditation requirements and agency protocols to ensure compliance with local, state and federal regulations. Collaborates with County Information Services and Human Resources

work groups to evaluate, select, configure and implement county-wide electronic applications related to quality assurance. Provides direction to Department Training Administrators (DTAs) in multiple WCHS divisions as the lead administrator for the Wake County Human Services portion of the electronic learning management system. Applies advanced knowledge and ensure senior management receives customized reports as requested.

2

25%

•

Applies advanced knowledge and ensure senior management receives customized reports as requested.

3

25%

•

Manages the Public Health Quality Management staff; interviews hires, trains, supervises, and evaluates staff and functional areas.

4

20%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Manage  the community disaster response team for deployment and scheduling of public health medical and nursing staff during emergencies

•

Conducts Wake County Human Services' new employee orientation regarding quality assurance and improvement expectations; reviews content annually and updates as needed to align with Wake County Core Values.

•

Investigates and responds to health care confidentiality concerns and critical events. Researches Health Insurance Portability and Accountability Act (HIPAA) regulations and advises as needed. Serves as secondary Wake County Human Services HIPAA compliance officer

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Bachelor's degree

•

Four years of experience in public health

•

Equivalent education and experience are accepted

•

2 Years

Application of quality improvement concepts and tools

And

•

2 Years

Application of project management concepts and tools

And

•

2 Years

Serve as technical administrator of electronic data system

And

•

Certification in Quality Improvement

Within 2 Years

•

Demonstrates strong leadership skills with ability to lead and promote collaboration in multi-disciplinary teams.

•

Familiarity with program operations and goals related to public health and human services.

•

Analyzes complex systems, work flow and data to determine root causes and contributing factors to sub-optimal work performance issues. 

•

Applies quality improvement and project management tools and techniques to lead collaborative problem-solving and development of solutions.

•

Strong organizational ability, project management skills, and verbal/written communication skills 

•

Ability to quickly learn electronic applications and databases as a power user/ administrator and support others is gaining those skills.

•

Knowledge of County, State, and Federal Regulations , contractual obligations, accreditation standards and other regulatory standards as requested

•

Strong internal and external customer relations, collaboration and communication

•

Flexibility and adaptability to changes in priorities and schedules.

•

Ability to supervise, coach and develop staff

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Project or Program Management

Structures and directs others’ work on projects or programs.

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Influence

Asserts own ideas and persuades others, gaining support and commitment from others; mobilizes people to take action, using creative approaches to motivate others to meet organizational goals.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Technology Management

Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X