Childrens Health Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Childrens Health Supervisor

Market Range:

MR17

Approved Date:

3/14/2024 2:16:11 PM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100136

Job Family:

Health Services

Sub Family:

Case Management

Primary Purpose

Supervises Nurses and Social Workers that provide care management services for the Care Management for At Risk Children (CMARC) program. Provides program oversight to ensure guidelines set by the Division of Health Benefits (DHB), the Division of Children's Health Branch and Community Care Network of NC (CCNC) are followed.

•

Program Management, Compliance, and Accountability: Screens all referrals for eligibility of services and coordinate work assignments for care managers. Ensures that all medical care managers meet program expectations including proper documentation in a timely manner in the medical documentation data base, per guidelines. Monitors work flow, workloads, performance and quality assurance through reviews of reports, performance measures, data dashboard, and development strategies. Audits care managers documentation using the approved electronic documentation data base and reporting system to ensure program guidelines set by the Division of Health Benefits (DHB), the Division of Children's Health Branch and Community Care Network of NC (CCNC) are followed. Provides guidance to staff/care managers who are working with members and families who may be experiencing medical problems, domestic violence, substance abuse, involvement of child protective services, mental health problems or other life crises.

1

35%

•

Human Resources Management: Interviews, orients, trains and evaluates staff care managers. Screens all referrals for eligibility of services and coordinate work assignments for care managers. Conducts ongoing conferences with staff to provide feedback on their performance and provide support as needed to be successful in their role. Develops performance improvement plans as needed for staff to assist in being successful in their role.

2

35%

•

Collaboration/Customer Service: Implements a clinical care coordination plan; interfaces with clinical staff members to support and care; seeks input from involved internal and external partners to assist the member and their families in decision making and  makes referrals to community agencies, communicates, and collaborates in providing services to meet the needs of members.

3

20%

•

Attends required staff, leadership and network meetings. Maintains all continuing education requirements for licensures and certifications. Completes all required county trainings ie: ewake talent and ensures staff are compliant with required trainings as well. Participates in community outreach activities to promote programmatic work.

4

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Bachelor's degree in Social Work

•

Two years of job-related experience

•

Equivalent education and experience are accepted

•

Master's Degree

Social Work

•

5 Years

BSW

•

•

Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork. Ability to build and maintain ongoing, collaborative, working relationships with coworkers to achieve the goals of the work unit.

•

Knowledgeable of methods to identify opportunities, implement solutions, and measure impact.

•

Demonstrated ability to guide and offer feedback to employees to strengthen their knowledge, skills, and abilities to accomplish a task or solve a problem, enabling an improvement in job performance.

•

Ability to motivate and engage employees through effective communication.

•

Ability to establish expectations and clear direction either verbally or in writing to meet goals and objectives of on-going work for a group of employees.

•

Ability to set standards of performance tied to organizational goals to control, develop and enhance productivity of staff.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X