Breastfeeding Peer Counselor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Breastfeeding Peer Counselor

Market Range:

MR11

Approved Date:

6/1/2021 1:24:55 PM

FLSA:

Non-Exempt

EEO Code:

PARAPROFESSIONALS

Career Level:

C1

Career Level Description:

Core Services Level 1

Job Code:

100071

Job Family:

Health Services

Sub Family:

Health Education

Primary Purpose

Provides breastfeeding education, support and encouragement to prenatal and postpartum WIC clients during telephone consults, clinic visits, home visits and classes. Serves as a role model and support person for pregnant women and for new mothers to help prevent, correct and/or manage common breastfeeding problems and challenges to increase breastfeeding initiation, exclusivity and extend breastfeeding duration. Provides anticipatory guidance and basic lactation management based on an assessment of the client's needs.

•

Recruits prenatal and postpartum breastfeeding WIC clients for Breastfeeding Peer Counseling services

1

20%

•

Maintains routine contact with an assigned caseload of prenatal and postpartum breastfeeding clients by means of phone calls, clinic contacts, home visits and group classes in order to deliver anticipatory guidance, basic breastfeeding education, as well as encouragement and support for breastfeeding

2

25%

•

Documents client contacts and contracts in the North Carolina WIC Crossroads electronic medical record and in the client contact spreadsheet, as well as documenting all equipment issued to the client in the inventory system according to Wake County WIC requirements

3

20%

•

Receives and responds to telephone calls on an assigned cell phone as well as on the “WIC Breastfeeding Warm-Line” from pregnant or breastfeeding women who are seeking information, support and/or solutions to problems with breastfeeding

4

10%

•

Consults with the lactation consultants, breastfeeding coordinators and other WIC staff as appropriate to provide participants with timely information to resolve problems with breastfeeding and/or WIC Program participation

5

10%

•

Makes appropriate referrals according to established protocols in order to avoid breastfeeding complications for mother and baby

6

5%

•

Provides monthly reports required by the NC WIC and Wake County WIC Programs & attends required trainings

7

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

C1

Career Level Description:

Core Services Level 1

•

Works to deliver day-to-day objectives with some impact on achievement of the Work Group results.

•

Work follows defined standard procedures and consists of tasks that are routine.

•

Work is closely supervised.

•

Responsible for checking data and information when minor changes may be required based on review.

•

Follows a well-established and familiar set of activities and/or processes to derive a solution.

•

Communicates within and outside the immediate team to obtain and provide basic information.

•

N/A – Jobs at this level are focused on self-development.

•

Requires limited job knowledge of systems and procedures. Follows basic work routines and standards.

Qualifications

•

High school diploma or GED

•

No specific experience required

•

Equivalent education and experience are accepted

•

1 Year

One year of experience in Human Services; or equivalent. Must have personal breastfeeding experience.

And

•

English and Spanish language fluency strongly preferred

And

•

WIC Program experience

•

Comfortable working with pregnant women, new mothers, infants and children

•

Strongly values breastfeeding

•

Excellent customer service skills

•

Excellent interpersonal skills, both oral and written communication skills

•

Excellent time management skills

•

Ability to use Microsoft Excel and electronic medical record system

•

Values Diversity

•

Proficient with WIC Crossroads Systems

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Listening

Understands and learns from what others say.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Reliability

Demonstrates a high level of dependability in all aspects of the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X