IT Systems Engineer - Enterprise Systems

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

IT Systems Engineer - Enterprise Systems

Market Range:

IT15

Approved Date:

2/12/2021 11:04:53 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P3

Career Level Description:

Professional Level 3

Job Code:

100487

Job Family:

Information Technology

Sub Family:

Enterprise IT Systems

Primary Purpose

Provide project management, senior level technical analysis, design, issue resolution, as well as input into policy governance for the enterprise content management (ECM) platform. This includes enterprise level maintenance of platform, evaluation and configuration of new Wake County divisions implementing the platform to ensure compatibility and system stability. Responsible for analysis of new content management and ECM related products and modules as required as well as conversion of existing systems to new applications.

•

Designs system - Assesses business requirements, evaluates current software / hardware configurations,  designs software, hardware and/or databases to meet requirements while maintaining current system functionality for existing system users. Leads the effort with Vendors, Business Units (new and existing), CSAs, and other IS resources to analyze requests from business Document Management Platform.  Assists users in understanding data, equipment, software, and/or networking requirements.  Manages system quality control, system integrity and security.

1

30%

•

Provides technical and troubleshooting expertise for platform. Partners with Vendors, CSAs and Busniess Units for new system implementations, and /or software upgrades and system enhancements. Participates in monitoring of system performance to ensure  maximum functionality and efficiency. Develops and implements system backup and storage procedures, disaster recovery, and/or business continuity processes.  Troubleshoots hardware and software problems and recommends technology options for issue resolution.   Provides support for ongoing monitoring & tuning activities and initial installation/configuration/coding work.

2

30%

•

Leads and paricipates in system / platform governance - ensures all business units are included in configuration requests and all complete testing as required. Provides input into the department’s business and strategic.

3

20%

•

Manages enterprise platform budget and License aqusition to ensure maximum budget efficiencies. Monitors vendor contracts and project budgets for platform assigned projects. Plans and communicate budget changes to the various business divisions.

4

15%

•

Research new technologies that enhance the ECM platform.

5

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P3

Career Level Description:

Professional Level 3

•

Plans and manages projects that have significant impact on Work Group and Division results OR works as a technical expert within a Medical or Scientific Discipline.

•

Shares insights and analyses that inform new processes, and/or operational plans.

•

Responsible for making improvements in processes, systems, or standards to enhance performance of the Work Group.

•

Works to influence parties within and outside of the Work Group and Division regarding projects and procedures.

•

May be responsible for providing guidance, coaching and training to other employees within the Work Group.

•

Requires advanced knowledge of the Work Group and Division typically obtained through advanced education combined with experience. May have practical knowledge of project management.

•

Within Medical or Scientific Disciplines, typically requires a doctoral degree.

Qualifications

•

Bachelor's degree in Computer Science, Information Systems, Computer Engineering or related field

•

Four years of experience in IT systems design and administration

•

Equivalent education and experience are accepted

•

3 Years

Demonstrated experience providing system configuration, support, and maintenance services inclusive of problem management tasks 

•

2 Years

Familiar with designing and developing workflows and business processes

•

3 Years

Proficiency with Microsoft Office products such as Word, Excel, and Visio

•

3 Years

Ability to maintain working relationships with vendors, monitor contracts, and ensure compliance with all provisions

•

2 Years

Familiar with Change Control / governance and change management processes to manage system configurations across business units

•

2 Years

Familiar working with SharePoint team sites

•

1 Year

Experience using Hyland Onbase, Workflow, WorkView, is a plus

•

Proven experience providing support for vendor managed systems in a client/server environment to include managing the communications and testing for vendor releases, configuring system settings according to defined business rules and processes, managing test environment updates, assign and manage end user system security, assist with end user training, and participate in system implementation.

•

Ability to modify existing and/or create new documentation for ongoing application support attention to detail a must.

•

Ability to gain an understanding of system architecture and database configurations.

•

Must have excellent data analysis, troubleshooting, and debugging skills, including the ability to perform root cause analysis.

•

Manage set up and technical oversight / coordination / for the various Test / Development /Production Regions to include the use of integrated third - party tools for data at rest security.

•

Ability to respond to after-hours support calls.

•

Knowledge and management of system related software / hardware, to include interoperability, interfaces , scanners, signature pads, etc.

•

Excellent communication skills to clearly discuss and convey complex information technology concepts and terminology with a diverse group of end users, including County senior leadership, IT technical staff, non-technical staff, and vendors.

•

Ability to deliver high level of customer service by responding to inquiries and resolving issues in a timely manner.

•

Ability to collaborate with Security team to maintain security policies and protocol for the system.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Analysis

Examines data to grasp issues, draw conclusions, and solve problems.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Consulting

Applies knowledge of policies and procedures in the area of work to advise others across the organization on critical issues.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Technology Management

Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X