HRTMS Job Description Management | Network Services Engineer J o b D e s c r i p t i o n | | |
Job Information | | | Title: | Network Services Engineer | | | Market Range: | IT15 | | | Approved Date: | 2/2/2021 4:25:52 PM | | | FLSA: | Exempt | | | EEO Code: | PROFESSIONALS | | | Career Level: | P3 | | | Career Level Description: | Professional Level 3 | | | Job Code: | 100547 | | | Job Family: | Information Technology | | | Sub Family: | Network Operations | | | | | | Primary Purpose | Provide senior level technical support and leadership for Wake County's enterprise network infrastructure and all connected partner agencies. Lead the design, build-out, integration, and monitoring of the enterprise network infrastructure (network hardware, software, and circuits) for Wake County's business systems. Provide network designs for disaster recovery and redundancy initiatives. Maintain the network infrastructure's growth and provide secure operation of Wake County's critical network infrastructure and business processes as required on a 24x7 basis, including holidays. | | | | | | | | |
Essential Functions | | | Priority | % Time | • | Monitor performance of network hardware, software, and data circuits and maintain current IOS/COS release levels for all network hardware and software | 1 | 40% | • | Serve as a project leader or team member for assigned projects and tasks | 2 | 20% | • | Develops strategy, technical direction and engineering solutions for enterprise-wide network services supporting key business requirements | 3 | 20% | • | Provide assistance to other IS staff regarding network issues and act as second-level support for the helpdesk on areas that the Network Team leads or supports | 4 | 20% | | | | | | | |
Position(s) may perform other duties in addition to the above as assigned by management. | | *IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training. | | Career Level Dimensions | Career Level: | P3 | Career Level Description: | Professional Level 3 | | | |
County Impact | • | Plans and manages projects that have significant impact on Work Group and Division results OR works as a technical expert within a Medical or Scientific Discipline. | • | Shares insights and analyses that inform new processes, and/or operational plans. | | | |
Innovation and Complexity | • | Responsible for making improvements in processes, systems, or standards to enhance performance of the Work Group. | | | |
Communication and Influence | • | Works to influence parties within and outside of the Work Group and Division regarding projects and procedures. | | | |
Leadership | • | May be responsible for providing guidance, coaching and training to other employees within the Work Group. | | | |
Knowledge and Experience | • | Requires advanced knowledge of the Work Group and Division typically obtained through advanced education combined with experience. May have practical knowledge of project management. | • | Within Medical or Scientific Disciplines, typically requires a doctoral degree. | | | |
Required Education | • | Bachelor's degree in Computer Science, Information Systems, Computer Engineering or related field | | | |
Required Experience | • | Four years of experience in network design and administration | | | |
Qualification Equivalency | • | Equivalent education and experience are accepted | | | |
Preferred Licenses and Certifications |
Knowledge, Skills and Abilities | • | Detail oriented with strong analytical and problem-solving skills | • | Knowledge of software defined networking and network function virtualization | • | Strong analytical skills: strong problem solving skills, communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve | • | Solid understanding of protocols such as TCP/IP, DNS, SMTP, FTP, SSL. | • | Strong verbal and written skills | | | |
An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. | | Competencies |
Individual Contributor Competencies | Adaptability & Flexibility | Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives. | Attention to Detail | Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently. | Communication | Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions. | Good Judgment | Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action. | Reliability | Demonstrates a high level of dependability in all aspects of the job. | Problem Solving | Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary. | | | |
Core Competencies | Integrity | Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards. | Accountability | Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making. | Diversity | Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community. | Collaboration | Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation. | Continuous Improvement | Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally. | Wellness | Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same. | Service Orientation | Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers. | | | |
ADA Checklist | | The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions | Standard ADA Selection: | Office Environment | | | | |
Physical Demands | | N/A | Rarely | Occasionally | Frequently | Constantly | Standing | | | X | | | Walking | | | X | | | Sitting | | | | X | | Lifting/Carrying 0-10 pounds | | | X | | | Lifting/Carrying 10-20 pounds | | | X | | | Lifting/Carrying 20-50 pounds | | | X | | | Lifting/Carrying 50-100 pounds | | | X | | | Pushing | | X | | | | Pulling | | X | | | | Climbing | | X | | | | Balancing | | X | | | | Stooping | | | X | | | Kneeling | | | X | | | Crouching | | | X | | | Crawling | | X | | | | Reaching | | X | | | | Handling | | | X | | | Grasping | | | X | | | Fingering | | X | | | | Feeling | | X | | | | Talking | | | | X | | Hearing | | | | X | | Visual Perception | | | | X | | Repetitive Motions | | | X | | | Eye/Hand/Foot Coordination | | X | | | | | | | | | | | | | | |
Mental Demands | | N/A | Rarely | Occasionally | Frequently | Constantly | Memorization/Concentration | | | | X | | Learning/Knowledge Retention | | | | X | | Preparing/Analyzing Numerical Figures | | | X | | | Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.) | | | | X | | Analyzing/Examining/Testing Data | | | X | | | Emotional/Behavioral Self-Regulation | | | X | | | Interacting with Others | | | | X | | Comprehension | | | | X | | Organization | | | | X | | Decision Making | | | | X | | | | | | | | | | | | |
Mental Capability/Cognitive Requirements | Comprehension | Understand complex problems and collaborate to explore alternative solutions | | | |
Organization | Organize and prioritize individual work schedule to manage multiple tasks and/or projects |
Decision Making | Make decisions that have significant impact on a department's credibility, operations and/or services |
Communication | Communicate and explain a variety of information |
Working Environment | | N/A | Yes | No | Extreme cold | | | X | Extreme heat | | | X | Humid | | | X | Wet | | | X | Noise | | | X | Hazards | | | X | Temperature Change | | | X | Atmospheric Conditions | | | X | Vibration | | | X | Computers/Monitors | | X | | | | | | | | |
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