Public Safety Communication Systems Engineer

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Public Safety Communication Systems Engineer

Market Range:

IT15

Approved Date:

2/9/2021 2:27:25 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P3

Career Level Description:

Professional Level 3

Job Code:

100617

Job Family:

Information Technology

Sub Family:

Public Safety Systems

Primary Purpose

Responsible for serving as an engineering project leader and performing professional level engineering work on the Wake County Public Safety Communications Systems. This includes analyzing, coordinating, designing, and maintaining telecommunications systems, equipment, and associated circuits for the transmission, reception, and display of voice, data, and other information on wireless communication systems. Develop and provide methods for support and maintenance for the Wake County Public Safety Communications System and associated subsystems. Provide updates on the long-term (7 year) capital plan for any components associated with the Wake County Public Safety Communications Systems. Establish and maintain working association with peers in other Wake County and NC public agencies, e.g. Wake Schools, ITS, Wake Municipalities, NCLGISA, as well as appropriate professional organizations. Serve as a communications link to the IS Management Team, other IS Department work groups, other Wake County work groups and others outside of Wake County government.

•

Provide senior level technical support for the Wake County Public Safety Communications Systems to include maintaining hardware and software at current level to ensure system availability.

1

30%

•

Serve in lead role for the configuration and connectivity of the Wake County Public Safety Communications Systems following Wake County network standards.

2

20%

•

Develop methods for the maintenance, monitoring, and assurance of recoverability for the Wake County Public Safety Communications Systems with emphasis on performance and availability on a 24 x 7 basis.

3

10%

•

Provide technical support and required administration for the Wake County Public Safety Communications Systems.

4

10%

•

Provide support and backup role to the Wake County Public Safety Communications Systems System Senior Manager. Responsibilities include programming of Motorola radios and desktop PC support for provisioning and dispatch related equipment and operating systems on 800mhz platform.

5

20%

•

Helps establish and implement procedural and supporting documentation for Wake County Public Safety Communications Systems.

6

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P3

Career Level Description:

Professional Level 3

•

Plans and manages projects that have significant impact on Work Group and Division results OR works as a technical expert within a Medical or Scientific Discipline.

•

Shares insights and analyses that inform new processes, and/or operational plans.

•

Responsible for making improvements in processes, systems, or standards to enhance performance of the Work Group.

•

Works to influence parties within and outside of the Work Group and Division regarding projects and procedures.

•

May be responsible for providing guidance, coaching and training to other employees within the Work Group.

•

Requires advanced knowledge of the Work Group and Division typically obtained through advanced education combined with experience. May have practical knowledge of project management.

•

Within Medical or Scientific Disciplines, typically requires a doctoral degree.

Qualifications

•

Bachelor's degree in Computer Science, Information Systems, Computer Engineering or related field

•

Four years of experience in public safety systems design and administration

•

Equivalent education and experience are accepted

•

Professional interpersonal, verbal and written communication skills

•

Excellent communication and customer service skills with the ability to cooperatively resolve end user issues quickly and accurately, while building relationships with internal personnel and external contacts

•

Critical thinking with excellent troubleshooting and problem-solving skills

•

Detailed knowledge and understanding how data flows within applications, how configuration or changes within the system can affect processes, and how to reconcile data and get information needed by business owners to make decisions

•

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

•

Demonstrated knowledge of designing test strategies and test plans, and accomplishing test execution, including user acceptance test driven development, execution, and test monitoring

•

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes

•

Ability to work independently as well as in a dynamic team environment

•

Critical thinking skills with effective troubleshooting and problem-solving skills including the ability to reverse engineer configuration

•

Possesses strong analytical and technical skills 

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Analysis

Examines data to grasp issues, draw conclusions, and solve problems.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X