Public Safety Communication Systems Senior Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Public Safety Communication Systems Senior Manager

Market Range:

IT17

Approved Date:

2/9/2021 2:23:02 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M3

Career Level Description:

Management Level 3

Job Code:

100618

Job Family:

Information Technology

Sub Family:

Public Safety Systems

Primary Purpose

Provide technical and operational management of Wake County's public safety 800 MHz trunked radio system, paging systems and cellular mobile data platform. This includes providing day-to-day management, support and administrative direction for the platforms including installation/upgrades, daily maintenance, training, etc. Serve as the County's point of contact for all radio system issues and inquires from other Wake County and NC public safety agencies, our infrastructure partners (Town of Cary), WCPSS, RDU, Wake municipalities and the SHP. Work with national/local policy boards and users groups, including chairing the County's 800 MHz Operations Group.

•

Provide technical and operational management of the 800 MHz radio system, paging systems and cellular mobile data platform. Perform or facilitate tasks such as: status monitoring, hardware reconfigurations, programming requests, system documentation and all upgrades and enhancements to supported platforms. Negotiate, implement, and monitor contracts and leases required for the operation of the platforms. Provide training and education resources and support for system users. Chair the County's 800 MHz Operations Group. Be on-call for off-hour support of supported platforms.

1

30%

•

Lead and direct special projects as assigned. Examples include:

1)  Complete the phase II efforts to upgrade the 800 MHz system to P25. This includes assisting the IT Director with development and execution of updated ILA agreements with all radio system users.

2)  Lead the acquisition and implementation of the Alphanumeric Paging Infrastructure replacement

3)  Lead the acquisition and implementation of the Alphanumeric Pager replacement

4)  Perform an assessment of the AT&T and Verizon FirstNet offerings to determine if one of the platforms is viable alternative to the current mobile wireless data platform or the County’s current voice/data platform for County provided smartphones.

2

40%

•

Manage the Public Safety Systems Team, overseeing County and vendor staff that support the  800 MHz radio system, paging systems and cellular mobile data platform.

3

15%

•

Develop 800 MHz/paging system operating budget and annual 7-year CIP budget necessary for the operation, maintenance and upgrade of the platforms. Track expenditures throughout the year to ensure budgets are balanced. Work closely with the Director of Information Services in the development of the Information Services business plan, specifically is it relates to the supported platforms.

4

15%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M3

Career Level Description:

Management Level 3

•

Leads Work Groups through other supervisors, managers, and/or professionals.

•

Creates and manages the execution of operational plans for a Work Group that support the achievement of the Division strategy.

•

Typically contributes to overall Division budget planning.

•

Responsible for making moderate to significant improvements of processes, systems or standards to enhance performance of Division.

•

Introduces new ideas and creative solutions to stimulate discussion and thinking in both internal and external situations.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division or externally.

•

Influences others regarding the area of responsibility’s practices and approaches.

•

Achieves goals through managing a team comprised of managers and/or professionals.

•

Has hiring, firing, promotion and reward authority for direct reports

•

Requires broad management knowledge to lead project teams in one Work Group. Typically has master-level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.

Qualifications

•

Bachelor's degree in Computer Science, Information Systems, Computer Engineering or related field

•

Four years of experience in public safety systems design and administration, including five years of supervisory experience

•

Equivalent education and experience are accepted

•

Knowledge of 800 MHz trunked radio system administration and network connectivity principles, processes, protocols, and system security.

•

Knowledge of alphanumeric and tone/voice paging systems.

•

Demonstrated excellent customer service and communication skills in order to effectively carry out the above job functions with a diverse group of end users, including County senior leadership, public safety agency senior staff, IT technical staff, public officials, vendors and related industry experts.

•

Knowledge of the principles and practices of project management to achieve project objectives within established budgets and schedules.

•

Knowledge related to research and evaluation of new and emerging technologies to achieve business value realization.

•

Strong writing skills with experience preparing a variety of platform contracts, RFPs/RFIs, correspondences, and reports including board agenda items, reports and project recommendations.

•

Ability to act as a positive role model for staff and will demonstrate the ability to effectively communicate in both individual and group settings.

•

Ability to foster collaboration, motivate staff, further develop staff knowledge and strengthen employee performance.

•

Experience in managing vendor/Service Provider relationships.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Technical Expertise

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

Political Savvy

Identifies internal and external politics that impact the work of the organization. Perceives organizational and political reality and acts accordingly.

Technology Management

Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X