Systems Administrator - Business Systems

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Systems Administrator - Business Systems

Market Range:

IT14

Approved Date:

2/4/2021 6:04:46 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P2

Career Level Description:

Professional Level 2

Job Code:

100704

Job Family:

Information Technology

Sub Family:

IT Business Systems

Primary Purpose

Administer and support the operations, maintenance and enhancement of business unit IT systems. Understand the functional requirements of the business unit to deliver solutions that align with needs. Maintain a strong working knowledge of business unit and enterprise applications to ensure compatibility and availability. Perform application upgrades and patches in alignment with change management processes. Coordinate with vendors for installation, support and design work. Contribute to the completion of projects by participating in meetings, proactively communicating requirements and meeting schedule deliverables.  Log and assign requests, track progress and maintain open communication with customers and IT peers. Serve as subject matter expert and provide customer consultation, training and support to facilitate adoption of technology. 

•

Administer, support, troubleshoot and monitor business unit IT systems to meet business needs and requirements.

1

25%

•

Configure, test, deploy and maintain system applications, upgrades and patches ensuring that interfaces between other business applications remain functional. Create documentation for administrative tasks, change management and configuration settings.

2

25%

•

Serve as subject matter expert, providing business unit consultation and training for supported IT systems. Maintain working knowledge of business unit IT Systems, product roadmaps, and feature updates.

3

20%

•

Manage vendor relationships and service level agreements. Coordinate changes and updates and track trouble tickets escalated to vendors.

4

10%

•

Serve as project lead or resource for IT projects associated with supported business unit. Proactively communicate project schedules and logistics with customers and peers, participate in meetings and provide technical input.

5

10%

•

Enhance personal proficiency and knowledge of county information systems and technology. Stay current with IT industry trends and explore ways to effectively apply new technologies to the work of Wake County government.

7

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P2

Career Level Description:

Professional Level 2

•

Works independently on projects/assignments that impact Work Group results.

•

Work is generally supervised and involves periodic process checks.

•

Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of the Work Group.

•

Typically communicates within or outside the Work Group to provide information requiring some explanation or interpretation to reach agreement.

•

May provide guidance and assistance to entry level professionals or support staff.

•

Requires practical knowledge of the Work Group typically obtained through advanced education combined with experience.

Qualifications

•

Bachelor's degree in Computer Science, Information Systems, Computer Engineering or related field

•

Three years of job-related experience

•

Equivalent education and experience are accepted

•

Strong written and verbal communication skills.

•

Critical thinking with strong troubleshooting and problem-solving skills including the ability to reverse engineer configurations.

•

Demonstrated knowledge of issues management including proactive planning, resolving or developing work-arounds for issues reported by end users.

•

Strong functional knowledge of supported system(s) and understanding of how systems impact/integrate with each other.

•

General knowledge of change management best practices and ability to manage transition to minimize impact/downtime.

•

Experience aligning IT solutions with business needs.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Technical Expertise

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

Company Knowledge

Understands the role of the function and how it fits into meeting the goals of the division.

Functional Knowledge

Expertise in his/her discipline and understands these concepts in other disciplines.

Influence

Achieves success using his/her ability to develop, maintain, and strengthen partnerships with others internally or externally.

Problem Solving

Asseses circumstances using experience and a variety of information gathered.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X