Department IT Application Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Department IT Application Supervisor

Market Range:

IT13

Approved Date:

5/5/2021 2:39:33 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100193

Job Family:

Information Technology

Sub Family:

IT Business Systems

Primary Purpose

Manages/administers the specialized Daysheet Automation System (DAS) application for Human Services Department. Provides the functionality to maintain user roles, Daysheet active directory, and security of DAS.  Partners with the State, Department of Social Services (DSS) business unit staff, Wake County Information Services (IS), and Human Services Systems Team for the ongoing support and management of DAS.

•

Establishes network user accounts, user environment, directories, and security for networks being installed. Provides security and system information access information and guidance to program managers and staff.  Reviews and monitors the NC Department of Health and Human Services Services Information Systems (SIS) Manual for changes, updates.

1

35%

•

Follows Wake County Information Technology standards, policies and procedures. Enhances personal proficiency and knowledge of county information systems and technology. Establishes, maintains, and enforces departmental and application documentation and change control processes for system management. Ensures departmental and application documentation and change control processes for system management are up-to-date and accurate.

2

20%

•

Serves as County Liaison for State data requirements and the facilitation of electronic  transmittal of all Daysheet activity files monthly to North Carolina Department of Social Services. Assesses user data requirements and assists in creating reports using various tools and software.

3

20%

•

Creates and updates end user training materials and provides end user training for new staff.

4

15%

•

Provides staff support through effective supervision, coaching and performance management.   

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Associate's degree in Computer Science or related field

•

Four years of experience in information systems support

•

Equivalent education and experience are accepted

•

Bachelor's Degree

Business Administration, Information Technology, Computer Science, Economics, or related discipline.

•

3 Years

experience in an IT role.

•

Excellent communication and customer service skills with the ability to cooperatively resolve end user issues quickly and accurately, while building relationships with internal personnel and external contacts and communicate IT concepts to a broad range of technical and non-technical staff.

•

Maintains up-to-date knowledge of developments in security technology, trends, and issues. Researches and recommends security enhancements to network and server systems, and assists in evaluation/selection of network and/or server equipment and/or software.

•

Excellent time management skills, exceptional organization, and keen attention to detail.

•

Problem resolution skills including taking ownership, researching, and resolving issues or developing workarounds for end users.

•

Proficient data analysis skills and an understanding of how data flows within applications.

•

Excellent interpersonal communication and presentation skills are required. 

•

Maintains solid relationships with business area leaders to ensure effective planning and scheduling of initiatives. 

•

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

•

Ability to work independently as well as in a dynamic team environment.

•

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Technology Management

Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply non-routine verbal and/or written instructions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X