Department Systems Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Department Systems Manager

Market Range:

IT16

Approved Date:

2/12/2021 1:40:21 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M2

Career Level Description:

Management Level 2

Job Code:

100200

Job Family:

Information Technology

Sub Family:

IT Business Systems

Primary Purpose

Manage the activities, projects and IT staff for a technical team such as Server Services, Network Services, Land Systems, HS Systems, HR/Finance Systems, ECM, or Desktop Support. Support IT platforms or business unit staff in a functional area, troubleshooting problems and directing special projects. Prepare recommendations for hardware and software acquisitions, staffing adjustments, budget and projects during the budget preparation process.

•

Oversee project and portfolio managment for the team using County project management methodologies, developing documentation including technical diagrams for newly implemented IT systems.

1

40%

•

Assist Department Systems Senior Manager with management of operating and CIP budgets. Consult with busines unit stakeholders on technology needs and IT strategic planning. Serve on business unit IT cabinets and committees.

2

20%

•

Manage contracts and retain strong vendor relationships related to IT systems used by the business unit,  working closely with vendors during major system upgrades.

3

20%

•

Lead and coach the the daily activites of team members including identifying training opportunities and encouraging the exploartion of emerging technologies.

4

10%

•

Follow Wake County IT standards, policies and procedures. Enhance personal proficiency and knowledge of county information systems and technology. Stay current with IT industry trends and explore ways to effectively apply new technologies to the work of Wake County government.

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M2

Career Level Description:

Management Level 2

•

Fully accountable for implementing operational plans for a Work Group with measurable contribution on Division results.

•

May have budget accountability.

•

Responsible for making moderate improvements of processes, systems or standards to enhance performance of the Work Group.

•

Supports and utilizes the innovations of others to improve on solutions, approaches and technologies.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division.

•

Sometimes requires ability to influence others outside of own job area on policies, practices and procedures.

•

Manages professionals. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and reward authority for direct reports.

•

Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.

Qualifications

•

Bachelor's degree in Computer Science, Information Systems, Computer Engineering or related field

•

Four years of experience in IT systems support

•

Equivalent education and experience are accepted

•

5 Years

Experience in a dynamic public service IT environment

•

4 Years

Supervision of IT staff

•

3 Years

Experience in Project Management, Business and Systems Analysis

•

Knowledge of the principles and practices of public administration, including organizational development, financial, fiscal, and personnel management, budgeting and supervision

•

Applies advanced knowledge of the principles and practices of business process redesign to achieve and affect positive business outcomes

•

Delivers excellent customer service to effectively carry out job functions with a diverse group of end users, including County senior leadership, IT technical staff, public officials, vendors and related industry experts

•

Develops a team-oriented, collaborative environment; provide mentoring and cross train staff

•

Demonstrate exceptional communications skills and ability to clearly convey complex information technology concepts and terminology with both technical and non-technical staff at all levels within and outside the County.

•

Ability to respond to and manage ever changing business requirements and priorities.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Analytical Thinking

Handles organizational concerns via advanced problem-solving techniques requiring logic, sequentional reasoning, and a methodical approach.

Business Impact

Sets goals for the division and contributes to corporate strategic decisions.

Communication Skills

Advanced communication skills used to lead a team.

Leadership Skills

Manages a team.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X