Department Systems Senior Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Department Systems Senior Manager

Market Range:

IT17

Approved Date:

1/20/2021 12:18:00 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M3

Career Level Description:

Management Level 3

Job Code:

100201

Job Family:

Information Technology

Sub Family:

IT Business Systems

Primary Purpose

Manages a technically diverse work group of IT staff such as Human Services Systems, Customer Services, Geographic Information Systems, or the Sheriff's IT team. Develops long and short-range planning activities for the management and modification of applications, infrastructure, customer services, and support. Negotiates and manages related contracts and collaborates with staff and vendors on automation solutions. Manages the budget of assigned area. Manages projects that span Information Services and other departments. Consults in the technical review of proposed projects.

•

Manages and directs a work group of IT professionals responsible for IT systems that support the business unit. This includes planning, directing, and coordinating the delivery of services provided by that work group.

1

50%

•

Serves as a member of the business unit's leadership team, providing input into strategic planning efforts, annual business plan update, and organizational design including the development and management of operating and specific capital project budgets.

5

5%

•

Provides technical direction and consultation to business unit management and staff to introduce improved efficiencies and effectiveness in order to achieve the business strategies and goals of department.

3

10%

•

Leads major business unit projects including oversight of all aspects of planning, implementation, including on–going support and end of life cycle planning and budgeting.

2

25%

•

Manages IT vendor relationships, contracts and negotiate required services.

4

5%

•

Enhances personal proficiency and knowledge of county information systems and technology. Stays current with IT industry trends and explore ways to effectively apply new technologies to the work of Wake County government.

6

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M3

Career Level Description:

Management Level 3

•

Leads Work Groups through other supervisors, managers, and/or professionals.

•

Creates and manages the execution of operational plans for a Work Group that support the achievement of the Division strategy.

•

Typically contributes to overall Division budget planning.

•

Responsible for making moderate to significant improvements of processes, systems or standards to enhance performance of Division.

•

Introduces new ideas and creative solutions to stimulate discussion and thinking in both internal and external situations.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division or externally.

•

Influences others regarding the area of responsibility’s practices and approaches.

•

Achieves goals through managing a team comprised of managers and/or professionals.

•

Has hiring, firing, promotion and reward authority for direct reports

•

Requires broad management knowledge to lead project teams in one Work Group. Typically has master-level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.

Qualifications

•

Bachelor's degree in Computer Science, Information Systems, Computer Engineering or related field

•

Four years of experience in information systems design and administration, including five years of supervisory experience

•

Equivalent education and experience are accepted

•

8 Years

• IT experience in a dynamic public service environment.

•

Knowledge of the principles and practices of public administration, including organizational development, financial, fiscal, and personnel management, budgeting and supervision.

•

Knowledge of the principles and practices of customer service and relations to develop and maintain a high level of customer satisfaction with services delivered by the department.

•

Knowledge related to research and evaluation of new and emerging technologies to achieve business value realization.

•

Excellent customer service and communication skills in order to effectively carry out the above job functions with a diverse group of end users, including County senior leadership, IT technical staff, public officials, vendors and related industry experts.

•

Ability to design, install, measure, and report appropriate financial and non-financial IT metrics and associated tracking and customer feedback systems to ensure alignment of the services provided by the department with the needs of the organization.

•

Ability to work in a team-oriented, collaborative environment and demonstrated ability to prioritize and execute tasks in a high-pressure environment.

•

Must be skilled in negotiating with vendors, contractors, and others: including the development of bid specifications, statements of work and contracts for special hardware or software systems required to implement new programs.

•

Demonstrated ability to write and provide succinct and informative communication, which conveys clear and concise meaning.

•

Ability to respond to and manage ever changing business requirements and priorities.

•

Ability and willingness to collaborate, provide mentoring, and cross training of staff.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication Skills

Advanced communication skills used to lead a team.

Influence

Takes advantage of wide-spread support within the division to elevate proposals and projects important to him/her.

Business Impact

Sets goals for the division and contributes to corporate strategic decisions.

Leadership Skills

Manages a division.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X