Telecommunications Technician

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Telecommunications Technician

Market Range:

IT11

Approved Date:

1/28/2021 4:17:21 PM

FLSA:

Non-Exempt

EEO Code:

TECHNICIANS

Career Level:

C3

Career Level Description:

Core Services Level 3

Job Code:

100714

Job Family:

Information Technology

Sub Family:

Telecommunications

Primary Purpose

Provide telecommunications technical support including installing, moving, changing and troubleshooting hardware, software, features, voice/data wiring and related infrastructure.  Assist with creating and maintaining specifications for voice/data infrastructure including cabling, patch panels, racks, cable management and data closets.  Install, test and maintain data cable and equipment for small scale projects and participate in large infrastructure projects by providing input on requirements, selecting contractors and managing projects through to completion.  Maintain and apply a current knowledge of industry standards to ensure reliable service delivery. Train end users on telecom hardware and features to ensure technology adoption.

•

Perform telecommunications support for Wake County employees, facilities and partners including moves, adds and changes.  Install hardware including phones, headsets and other peripherals, test features upon delivery and train end users.

1

35%

•

Troubleshoot and resolve telecommunications infrastructure, service and feature issues to ensure high availability.

2

20%

•

Design, install, manage, troubleshoot, repair and remove voice and data wiring, patch panels, racks and related infrastructure.  Procure all materials needed for each job and provide the appropriate budget code for materials and labor.

3

15%

•

Provide consultation and input on wiring specifications, material estimation and vendor selection for wiring-related projects. Facilitate vendor walk-throughs and overview scope of work prior to bid submission.  Coordinate contracted work with Wake County construction services, oversee vendor progress and review/approve wiring contract services invoices.

4

10%

•

Participate in the development and maintenance of current standards for voice/data wiring and telecommunications hardware. 

5

10%

•

Attend technical classes or seminars as required.  Perform activities and take classes required to maintain BICSI certification. Maintain a level of knowledge that is current with telecommunications and cabling technology. Be involved in the use or evaluation of new technology.

6

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

C3

Career Level Description:

Core Services Level 3

•

Works to deliver day-to-day objectives that directly impact the achievement of results for the Work Group.

•

Work consists of tasks that are typically not routine.

•

Works independently under limited supervision, applying discretion when required.

•

Responsible for recommending adjustments to processes or systems that improve the effectiveness of the Work Group.

•

May be required to apply discretion within broad operational boundaries and procedures.

•

Communicates within and outside Work Group to obtain information or explain practices and policies.

•

Responsible for providing, guidance, coaching, and training to lower-level support employees.

•

Requires broad knowledge of operational systems and practices typically gained through extensive experience, technical training, and/or advanced education.

Qualifications

•

Associate's degree in Computer Science, Information Technology or related field

•

Three years of experience in Telecom voice and data wiring

•

Equivalent education and experience are accepted

•

Knowledge and ability to apply telecommunications infrastructure best practices.

•

Broad knowledge of telecommunications hardware and features.

•

General knowledge of network services, especially as related to voice services delivery.

•

Ability to troubleshoot voice/data services connectivity and feature issues.

•

Excellent customer services & support skills, and ability to train customer to foster adoption of technology.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Technical Expertise

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply non-routine verbal and/or written instructions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X